Customer Service Administrative Assistant

Maliwan Casey-Fleeton

*** *. ******** ***

Mustang, OK 73064

405-***-****

*******.*******@*****.***

Objective The ability to grow within a company and establish a strong foundation while successfully completing

every task given in an orderly and professional manner. I am seeking a position which will allow me to use my natural

abilities and acquired skills, challenging me to do my very best.

Skills - Strong background training software systems (CSG, Workforce, Siebel)

- Proven ability to manage multiple projects and/or tasks simultaneously

- Strong background with Microsoft Office

- Execute and comply with all company’s policies and procedures

- Meet payroll expectations

- Human Resource

- Excellent communication skills

- Great customer service skills

- Bookkeeping

- Cashier

Employment History

Administrative Assistant Absolute Automated Installion June 2011- July 2012 Oklahoma City, OK

Assisted the General Manager, answered calls. Assisted HR with new hires. Closed out orders for field

Technicians.

Customer Care/Dispatcher JP&D Digital Satellite June 2007- June 2008 Oklahoma City, OK

Handled escalated customer accounts to ensure customer satisfactory. Handled past open work orders to ensure they

get closed out. Obtained proper cancels and reschedules codes. Tracked technicians to complete customer satisfaction.

Closed jobs daily. Called customer to ensure job is complete and customer is happy. Helped trained new employees.

Used Siebel

HR Assistant/Dispatcher Premier Communications March 2004 – June 2007 Oklahoma City, OK

Scheduled interviews for technicians. Called technicians and confirm interview as well as bring proper

documentations. Ensure tech’s drug screen is complete. Sent in background to be passed. Handled escalated customer

accounts to ensure customer satisfactory. Handled past open work orders to ensure they get closed out. Obtained

proper cancels and reschedules codes. Tracked technicians to complete customer satisfaction. Closed jobs daily. Called

customer to ensure job is complete and customer is happy. Helped trained new employees. Used Siebel, CSG, and

Workforce softwares

Contact this candidate