Customer Service Assistant
Resume:
Walter Gorham, III
*** *** ******** ***, *******, NC 27603
************@*****.***
Objective:
Bioprocess operator position using knowledge gained through enrollment in the Associate of
Applied Science in Bioprocessing Technology Degree
Summary of Qualifications:
• AAS Degree – Bioprocessing Technology (May 2012)
• One year of experience in quality control at Proctor & Gamble
• Six months of lab experience with Genetic Design on bone morrow drives
• Seven years of experience working in hospitals, emergency rooms, medical surgery and
intensive care units
• Good computer skills including Microsoft Office applications
• Leadership abilities, Good customer service skills, Dependable, Ability to adapt to new
environments, Team player
Work Experience:
Medical Staffing Network, Raleigh, NC April 2011 – present
Certified Nursing Assistant II/Psychiatric Aide
• Perform duties as required in Rex Hospital and Wake Med as certified by the NC Board of
Nursing for CNA II
• Complete charts and paper work for doctors and nurses
• Complete admission and discharge reports
• Administer medications or treatment such as catherization, trachea care, tube feedings, as
directed by physician or nurse
• Complete physical checks and monitor patients to detect unusual or harmful behavior and
report observations to professional staff
Trinity Health Care, Durham, NC July 2007 – November 2009
Certified Nursing Assistant II
• Cared for patients in cardiac intensive care, lung and heart transplant floor, and med
surgery at Duke Hospital
• Performed tube fittings, took vital signs, trachea care, drew blood
Lewe, Inc., Greenville, NC August 2006 – July 2007
Mental Health Technician
• Administered medication to children that were court ordered to a group home setting
• Monitored, recorded and documented all behavior in case records
Florence Nursing Agency, Rocky Mount, NC January 2005 – August 2007
Certified Nursing Assistant II
• Performed duties of a CNA II in nursing home facilities
• Provided care such as feeding, recording intake and output of patients
• Assisted patients with ambulation and assisting the RN as needed
Excel Staffing, Greensboro, NC January 2004 – January 2005
CNA II
• Traveled to various hospital and nursing homes to administer treatment to patients
Johnston Memorial Hospital, Smithfield, NC August 2003 – May 2004
Nursing Assistant
• Provided care to medical, surgical, and pediatric patients in hospital
Sears Home Central, Greensboro, NC January 2000 – December
2002
Credit Manager/Customer Service Agent
• Answered calls for repair of appliances
• Set repair dates for service work to be performed
• Trained as Credit Manager to approve or deny Sears’ charge cards
Education:
Johnston Community College, Smithfield, NC
Associate of Applied Science – Bioprocessing Technology (Graduate May 2012)
Lenoir Community College, Kinston, NC
Certified Nursing Assistant II
NC A&T University, Greensboro, NC
Completed seven semesters – BS Biology
Other Skills:
CPR Certified
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