Project Manager Management

Ron Kucer

**** *. ****** ****** ( Indianapolis, IN, 46218 ( 317-***-**** (

********@*****.***, www.linkedin.com/in/ronkucer/

Project Manager,certified PMP with Six Sigma Certification

Health Care Financial Services Corporate Government

Offer multifaceted expertise developing and introducing end-to-end project

management strategies, processes, and systems to support evolving

operational needs and demands. Results-driven with extensive experience

simultaneously managing multiple, cross-functional projects in a dynamic,

complex work environment. Proven success serving as the conduit and

controller of information on program activities, resources, budgets,

quality, and schedule.

Skilled at applying customer relationship management techniques to

influence high-level stakeholders, including C-suite executives.

Troubleshooter able to effectively manage project development process to

achieve challenging business objectives. Build and lead peak-performing

teams to ensure quality and increase customer satisfaction. Computer-

proficient and Internet-savvy.

( Project Management ( Customer Needs Assessment (

Contract Negotiations

( Staff Supervision ( Requirements Gathering (

Resource Allocation

( Systems Implementation ( Customer Presentations (

Budget Oversight/Cost Control

Project Highlights & Accolades

. Project Management: oversaw multiple Xerox assessments and

implementations, covering 40+ offices throughout the U.S. as well as

Puerto Rico and Canada.

o Often assessed more than 700 devices and implemented more than

300 devices per account.

. Disaster Recovery Project Manager: Point of contact for Disaster

Recovery throughout the United States, including Hurricane Katrina.

o With less than 24 hours notice, spearheaded all facets of

critical equipment delivery in collaboration with FEMA, U.S.

Army Corp of Engineers, service team, regional management,

supply chain, and local delivery company.

. Systems Migration: managed installation of several print shops as well

as conceived and launched onsite training program to introduce quality

control processes.

. Continuous Improvement: Dramatically improved operational efficiency

by overseeing Green Belt project to reduce system tool

response/resolution time.

. Training and Development: Devised and headed comprehensive employee

training effort to prepare employees to operate Xerox production

equipment.

. Awards: Recipient of General Manager's Star Performance Award, Peak

Performer, and Certificate of Excellence.

Career History

Xerox Corporation (1991-2013)

Promoted to increasingly responsible positions during tenure at Xerox,

rapidly advancing from lower-level to mission-critical leadership roles in

appreciation of exceptional performance and leadership ability

Equipment Transformation Consultant

2008-2013

Directed project development functions from beginning(pre sale) to

end(implementation); defining project scope & deliverables to support

business goals for Fortune 500 clients on Managed Print Service.

Responsible for the re-engineering of complex office environments &

business processes. This includes, but is not limited to, contract

negotiation, product training, resource procurement, financial based

analysis & process analysis with the goal of continuous improvement.

Developed full-scale project plans & associated communications documents.

Worked with customer/stakeholders to thoroughly understand requirements,

project objectives, & create project timeline based on signed contract

parameters/Statement of Work. Managed timeline, as well as tracked project

milestones & deliverables. Worked risk assessment plan to meet project

objectives. Supported and achieved expected revenue and margin performance

on each global utility engagement. Built, cultivated, & grew business

relationships vital to project success.

Delegated tasks and responsibilities to appropriate personnel to resolve

issues and conflicts. Set up and managed regular scheduled meetings with

customer/stakeholders to cover status reports, analyzed results, and

addressed problem areas. Developed and delivered progress reports and

requirements documentation.

Coordinated complex schedules with numerous vendors & contractors.

Procured and supervised services of external resources to visit site

locations to complete thorough assessment of current print environment and

gather any location specific requirements.

o Upon design approval, secure external resources to verify location

has proper equipment/space/network requirements for equipment.

Would work plan for locations that do not have the equipment

requirements.

o Coordinated with analysts and trainers to get equipment on the

network and end users trained; and

o Verified system was updated with correct information (serial

number, location, contact information, price plan, and reading

meters off network).

Disaster Recovery Project Manager-Short Term Rental Specialist

2004-2008

Identified project deliverables to include coordinating equipment/supplies

delivery and training staff for high-profile accounts, billing over $500K

annually. Served customers located in Indiana, Kentucky, Tennessee,

Alabama, Louisiana, and Mississippi. Point of contact for Disaster Recovery

throughout the United States, including Hurricane Katrina.

. With less than 24 hours notice, spearheaded all facets of critical

equipment delivery in collaboration with FEMA, U.S. Army Corp of

Engineers, service team, regional management, supply chain, and local

delivery company.

Document Managed Services Project Manager

2001-2004

Administered all facets of implementation of new managed print service

accounts in Indiana and Kentucky, including equipment delivery and employee

training. Created Project Plan for new business accounts. Designed

"Critical to Quality" processes that Xerox employees used to ensure

customer satisfaction. Ensured accounts complied with Corporate

confidentiality guidelines and OSHA regulations.

. Repeatedly recognized as Peak Performer for managing implementations

within budget while achieving customer satisfaction score exceeding 90%.

Early Career History:

< Document Managed Services Coordinator, Xerox

< Customer Account Manager, Xerox

< Training Administrator, Xerox

< Account Associate, Xerox

Education & Professional Development

Bachelor of Science, Business Administration-University of Evansville,

Evansville, IN

Certifications: Project Management Professional, PMP (2013)

Six Sigma Green Belt (2011)

Specialized Training: Project Management Boot Camp (Jun 2013)

Affiliation: PMI (member since Apr 2013)

Technical Skills

Operating Systems: Windows and Mac

Software: Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Contact this candidate