Management Manager

Christopher DRYDEN Telephone (*****) ******

* ******* ***** ******: 077********

Murieston Email: ********@***.***

Livingston

EH54 9GZ

PROFILE

A senior IT professional with over 25 years experience of delivering IT

value in FTSE100 companies across Europe, building and sustaining high

performance teams. Confident communicator in building relationships

necessary to satisfy business success.

KEY SKILLS AND EXPERIENCE

. Extensive experience scoping, managing and deploying large scale

enterprise business and infrastructure projects throughout the Americas

and Europe for fortune 100 multinational companies within the Technology

and Manufacturing sectors.

. Full project lifecycle management from product selection, 3rd party

vendor management, initiation and closure in a Prince 2 and ITIL based

methodology. Highly structured approach to risk and issue management,

reporting and financial management.

. Extensive program and project management experience coupled with strong

stakeholder management and verbal/written communication skills. Very

open and approachable personality allowing me to build collaborative

relationships at all levels within an organisation.

. Design and implementation of cost effective IT governance frameworks

which meet regulatory requirements and business needs.

. Outstanding leadership of teams through relentless focus on people

development, performance, management and organisational improvement.

CAREER SUMMARY

Jabil ($ 11.7 Billion - 60 facilities in 22 countries - 85,000 employees)

2004 - 2011

Senior European ITSO Manager 2007 - 2010

($15 Million Annual budget - 16 Sites - 9 site IT Managers, over 300 staff)

. Management of Risk and Issues affecting Business deliverables coupled

with strong stakeholder and supplier management.

. Budgetary and financial control, resource management, project tracking,

stakeholder management.

. Implementation of ITIL framework into European region.

. Worked with site IT and operation managers to define and implement

infrastructure and application for new customers and business start up.

. Responsible for third party vendor management.

. Responsible for all site audits, sox and licencing compliance.

. Defined organisational roles, reporting structures, and responsibilities

to ensure achievement of the desired objectives for company Greenfield,

divestitures, mergers and acquisitions.

. Introduction of OLA (Operational Level Agreement), SLA (Service Level

Agreement) and performance metrics into region, resulting in improved

performance and enhanced customer satisfaction, for both internal and

external IT services.

European Regional Technology Manager 2004 - 2007

($10 Million Annual budget - 22 Sites - 32 staff)

. Responsible for the consolidation and migration of core business systems

from individual autonomous sites into multiple centralised core regional

Data centres in Europe.

. Concurrent management of between 5-8 projects at any one time; these

projects consisted of upgrading data centres, implementing new SAN

storage, upgrading and consolidating server estates using Virtual Server

technology, upgrading business systems and implementing a new MPLS WAN in

multiple European locations.

. Implementation of Disaster Recovery and Business Continuity processes

supporting Global SAP and Manufacturing production systems.

. Management and implementation of a new Greenfield site located in

Ukraine. Encompassed implementation of core ERP SAP system, Microsoft

infrastructure/applications (AD, Exchange and XP), Terminal Server farms

and manufacturing systems.

. Management of a team of senior engineers responsible for supporting and

deploying strategic architecture solutions across sites in Europe.

. Management of multiple Greenfield and Acquisition Infrastructure projects

through all phases of the project lifecycle; vendor selection, design,

build, implementation and production handover (France, Italy, Ukraine,

Poland, Hungary, Germany).

. Managed the implementation of Regional Data Centres to drive

consolidation and cost savings across multiple sites in Europe by

implementing standardised HW platforms, support tools and business

processes.

. Responsible for the creation and development of the company IT Technology

roadmap which determined the strategic technology direction of the

organisation within the 3-5 year planning cycle.

. Cost savings of approx $500K per annum due to the implementation of cross

regional telecoms infrastructure for call routing (VoIP) across Europe.

Harris Corporation - ($2.5 billion - 90 sites worldwide - 15,000 employees)

1994 - 2004

Head of IS Operations Management (Europe), France 1999 - 2004

($10 Million Annual Budget - 9 Sites - 28 Staff)

Regional IS Manager Europe, UK 1994 - 1999

($8 Million Annual Budget - 5 Sites - 25 Staff)

. Directed the company's management information systems to provide a cost

effective and efficient integrated system.

. Implemented a centralized European IS Help Desk Customer support

function, and established SLA's (Service Level Agreements).

. Implemented DRP (disaster recovery programs) solutions at all European

locations.

. Designed and implemented a centralized and flexible European desk top

support model.

. Responsible for project management for all greenfields and acquisitions.

. Migration from the Corporations' legacy business applications to an ERP

back office solution (SAP, People Soft HR, Financials and Manufacturing).

. Project Leader for IS and Manufacturing for the Y2K program for all

European locations.

Philips, UK ($35BILLION - 120 Sites Worldwide - 45,000 employees) 1984 -

1994

MIS Supervisor/Systems Analyst

Pye TVT Limited, UK 1979 - 1984

Communications Supervisor

Post Office, UK 1973 - 1979

Communications Officer

Simplex (G.E.C.) 1972 - 1973

Junior buyer

EDUCATION

Warwick University (UK) 1994 - 1997

Degree in Operations Management - Warwick University (1997)

Member of the Institute of Operations Management (BPICS) (1997)

Cambridge College of Arts and Technology 1981 - 1982

Business Diploma National Examination Board of Supervisory Studies -

Cambridge College (1982)

St Bedes R.C. Secondary Modern - Cambridge 1967 - 1971

O Levels: English Literature, English Language, History, Biology,

Geography, Domestic Science (1971)

TECHNOLOGY AND NETWORK SKILLS

Technologies: Internet/Intranet (Web/firewalls), Client/Server

architecture, VMware, Share Point.

Network Topologies: Ethernet, Frame Relay, LAN/WAN, TCI/IP, MPLS, VPN,

Protocol, VoIP Telephony, PBX infrastructure, CISCO calls managers and

Nortel PBX.

Operating systems: MS, XP, Win2000, Windows 2003, Win98, Win95, NT, Unix.

Computer Languages: Cobol, Pascal, VMS, SQL (Informix).

PROFESSIONAL TRAINING

Quality: Quality BS5750, Quality First Management, Internal Auditing of

Quality Management Systems, T.Q.M..

Personnel: Ethics and Compliance, Stress Management, Working Time

Directive, Appraisal Workshop, Role of the Supervisor, Effective

Management, L.E.W (Leadership Effectiveness Workshop), Zodiak, ITIL V3

Foundation, Lean/5S.

Management: Steering Committee, Project Management, Roadmap to Problem

Solving, Acquisition and Integration Workshop, Program Management.

LANGUAGES

English: Native Language.

French: Intermediate.

Contact this candidate