Customer Service Sales
Resume:
Patricia James
**-** ***** ****, **********, M** 2JN
Tel: 077********
*********@*****.***
I am organised and methodical which excellent telephone manner and an
intelligent approach to the daily work load. A competitive focused and
driven person who has 10 years exceptional customer service, call centre
experience and skills. Always meet deadlines and targets and thrive in this
environments so for example, when I worked for Dial 4 A Loan I consistently
met deadlines and targets. I am confident and able to work alone or as
apart of a team, using my initiative along with excellent communication and
listening skills. I am looking to further my career within a successful
company that will ultilise my skills and experience.
2
3
4 WORK HISTORY
Claims Advisory Group June 2013
Outbound Sales Advisor
Completed weeks trial
Dealing with PPI claims
Calling out to customers who had made claims
Completed training as part of the role
Primark January 2009 to March 2013
Customer Service Advisor
Dealing with customer enquiries
Issuing refunds and exchanges
Assisting in the replenishing of stock
Cash handling and till operation
Debenhams December 2008 to January 2009
Temporary sales assistant
Managed own fragrance brands
Responsible for the auditing and replenishing of stock
Dealing with customer enquiries
Match Maker marketing May 2008 to July 2008
Temporary Sales executive
Cold calling businesses to offer them advertising space
Completing deal sheets for companies wishing to buy
Offering excellent customer service
Meeting targets
ITS telemarketing Solutions April 2008 to may 2008
Temporary Marketing Consultant
Data cleansing
Sales over the phone
Taking orders for products
Offering excellent customer service
J.D Williams October 2007 to 2008
Temporary Call Centre Adviser
Dealing with inbound enquiries
Taking orders
Selling of products over the phone
Calling existing customers to encourage the to order further products
PRS Resources July 2007 to October 2007
Temporary Sales Consultant
Working on jewellery and skin care counters
Offering excellent customer service
Brunnel Franklin 2005 to October 2006
Customer Service Advisor
Making inbound and outbound calls to clients regarding endowments
Advising and promoting if the services through new leads
Offering high levels of customer service
Building good rapport with customers
Dial-4-a-loan 2003 to 2005
Customer Service Advisor
Making outbound calls
Receiving inbound calls and inputting of information
Exceeding all possible targets
LBM Business Solutions 2002 to 2003
Telemarketing Advisor
Dealing with various research campaigns for larger commercial companies
Exceeding daily targets as a team and individually
5
6 EDUCATION
Back to work Training May 2013
NVQ Level 2 Customer Service
Achieved GCSE's including math's, English and science
7
8 INTERESTS
In my spare time I enjoy walking and cycling. I also enjoy reading as this
keeps my mind active.
9 REFERENCES
Available on request.
Contact this candidate