Customer Service Administrative Assistant

Erica Emmanuel

***-** *** *******Jamaica, NY ****6 *347-***-***** **********@*******.***

EDUCATION:

Monroe College Bronx, NY

Bachelors of Science in Business Management Anticipated graduate Date: 2015

WORK EXPERIENCE:

Kings County Hospital Center Brooklyn, NY

Hospital Care Investigator 08/2013-Present

• Conduct investigations to determine the ability of patients to pay hospital charges

• Perform billing and collection function in order to maximize revenue

• Verify and bill all available insurances

• Input all data into OAM system and ensure its accuracy

• Contact other agencies to obtain or verify relevant information

• Document the accounts appropriately

• Act as a liaison to other department within the facility

Kings County Hospital Center Brooklyn, NY

Clerical Associate II 07/2007-08/2013

• Create new charts and place label on all pages of the record

• Maintain patient’s chart, file records and reports into chart including laboratory results

• Arrange transportation for patient’s transfer and for discharge to other facilities

• Enter admissions and discharges in ward activity log and create flow sheets

• Discharge patient from unity system

• Act as unit receptionist, answers telephone/intercom as well as accept and deliver messages

• Communicate with other departments or divisions as directed

Municipal Credit Union Elmont, N.Y.

Customer Service Representative 03/2005-07/2007

• Communicated effectively with prospective and existing members

• Assisted members by providing information and answering questions

• Opened new accounts such as: Share, Share Draft, Clubs, and IRAs

• Processed stop payment requests and payroll deduction cards

• Cross sold Credits Unions products and services

• Disburse approved loan

Municipal Credit Union Elmont, N.Y.

Teller 10/2003-3/2005

• Accepted cash and checks items for deposit or loan repayment

• Assisted with payouts and withdrawals by cash or checks

• Sold money orders and travelers checks

• Processed transfer between accounts as require

• Verified cash received over $10,000.00

• Processed certified checks request and prepare journal entries

PREMIUM FINANCE INSURANCE COMPANY U.S.V.I

Administrative Assistant 5/2000-8/2002

• Provided general office assistance to internal and external customers

• Supported customers by providing detailed information regarding their accounts

• Processed payments while carefully updating customer’s accounts

• Resolved customer’s complaints

• Reviewed listings of delinquent account

COMPUTER SKILLS:

• BCLS Certified, Microsoft Suite, Data Entry, Reliable, Team Player

• Microsoft office : Words L-2, Excel L-2, PowerPoint L-2, Visio L-1

• OmniPro, Siemens, OAM, Mainframe, EDM, Canopy

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