Sales Manager
Resume:
Andrew (Drew) Dunleavy
Chester, NJ 07930
************@*******.***
Experience Mercedes-Benz USA, LLC 1/1996-5/2010
Montvale, New Jersey
Specialist, Sales and Field Operations 6/2007- 5/2010
• Responsible for new/pre-owned sales encompassing 39 Maybach dealers including allocation,
forecasting, exports, logistics, marketing, program administration
• Created, implemented, and administered market support programs for all model lines
• Implemented sales and operational plans to ensure dealers maximized sales and enhanced
market penetration while obtaining customer satisfaction goals
• Gatekeeper of incentive program execution, controlling, and data integrity
• Developed programs to maximize sales opportunities (i.e. dealer incentive demo program/CLP)
• Closely monitored business developments to consider and plan for the effects on production,
sales and inventory planning, and residual value expectations
• Monitored sales support programs for effectiveness, responded to inquiries (both dealer and
MBUSA departments) and prepared program updates as approved by MBUSA management
• Worked with various departments to devise proposals for future franchise development and
sales network planning to ensure best possible geographic coverage and strongest dealer
representation
• Coordinated with Market Research Department to obtain segment registrations and prepare
composite reports reflecting market shares
• Designed, maintained and refined volume plans and forecasts for integration into corporate
business plans (Kufri, Operating Plan, Target Agreement, VPPL, Expectation, Objective
based on corporate targets, actual results, future production, market conditions and sales rates
• Implemented retail operation programs and processes between MBUSA, Daimler AG
(Germany), and the dealer retail network
• Analyzed gross profit trends by model line
• Consultant to dealers for all dealer issues such as implementing and monitoring necessary
systems and processes, customer issues and business plan creation
• Created training curriculums for Maybach/SLR model lines
• Trained dealer sales staff on model year changes, product updates, etc.
• Gatekeeper of Sales Effectiveness component for dealer margin requirements
• Administered Dealer Contact Management tool- Developed, implemented and trained field/staff
on secondary version of DCM Tool
Team Leader/Customer Advocacy 10/2003-6/2007
o Supervised 32-200 part time/full time employees in a dynamic, high profile, and fast
paced call center environment
o Monitoring and coaching of multi skilled blended employees through advanced
workforce management programs (Witness, Blue Pumpkin)
o Conducted interviews, hired, evaluated mid/end year performances including any
required disciplinary actions in accordance with MBUSA policies
o Developed curriculums for the Learning and Performance staff including
presentation of product training classes with present employees/new hires,
o Administered training fleet of vehicles including ordering, specifying, budget
analysis and reporting
o Worked directly with market teams/legal department to develop best strategy in
handling customer concerns including lemon law referrals and product compliance in
the U.S.
o Developed, implemented, modified and reported value of company customer
retention initiative program (Trigger)
o Consulted with 3rd party vendors establishing budgets, contracts, and pricing
o Created presentation materials for vendors conveying MBUSA business model
o Created ad-hoc surveys for various MBUSA departments including: Business
Development Centers, Product Management, Accessories Marketing, Relationship
Marketing, and Internet Marketing
Customer Advocacy Analyst 9/1997-10/2003
Call Center Operator 1/1996-8/1997
Attributes & Accolades
2003 CAC Superstar of the month (recognition by employees)
2004 Baklava recipient (recognition by peers)
2008 Danke Shoen recipient (recognition by immediate manager)
2009 Excellent rating for over achievement of yearly goal targets
Proficient with Microsoft Office, Impromptu, Sightline, Cognos
Past designated guide/presenter for DCAG executives
Certified in communication skills through various Leadership
Forums/Seminars
Adaptable, Enthusiastic, & Organized
Serve as cub scout den leader Pack 139 – Chester, NJ
Serve as an E.M.T for Chester First Aid Squad
Education
Columbia University 2002
New York, New York
Major: English
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