Customer Service Manager

Simon Shipley

**b Southtown Road

Great Yarmouth

Norfolk

NR31 0JR

Mobile: 075**-******

Email: *****.*********@*****.***

Personal Profile

A proven track record of working as a Sales Manager with over 10 years experience in all aspects of

retail sales. Highly motivated and successful in optimising business and team potentials, whilst

achieving goals and delivering the highest standards in very difficult trading conditions. Believing that

the ability to monitor market trends, sales integrity and sound customer follow up with the ability to

inspire others to maximize profits, staff and customer retention.

Key Skills

• •

Business Development Exceeding Targets

• •

Customer Service Merchandising

• •

Problem Solving Stock control

• •

Maximizing Profits Display Energy Certificates

• •

First class consultation Air-Conditioning Inspections

• Team leadership / training

Professional Experience And Significant Achievements

Carbon Reduction.eu

Energy Assessor 2011 – 2013

Air conditioning inspections, providing D.E.C.S and E.P.C.S within the public sector. Gathering

required information whilst on site with clients to produce relevant documents and written quotations

with financially feasible objectives.

Assistant Manager

LG Perfect Haulage 2009 – 2011

Duties included stock control and merchandising, achieving a high standard of customer care. Trained

and supervised new and less experienced employees when required. Carried out end of day till

reconciliations, increased managers operating profit and saved the company significant costs by

reducing losses by 10%.

Sales Manager/Director 2005 – 2009

Rainbow Communications

Responsible for effectively managing and supervising staff. Instrumental in making the company a

profitable branch. Maximized income and profits by implementing advertising and marketing

campaigns whilst promoting a new and innovative range of products and services. Evaluated training

programs for staff such as customer service and salesmanship whilst also improving budgets, profits

and staff morale.

1

Sales Manager/Area 1999 – 2005

Bathstore.com

Raised awareness and marketed the store by organising special promotional sales evenings.

Implemented customer follow-up questionnaire which detailed relevant management information.

Trained unmotivated staff to a high caliber, many whom are now supervisors themselves by organizing

training and monitoring performance through regular reviews. Maximised income and profits by

implementing advertising and marketing campaigns whilst promoting a new and innovative range of

products and services

Senior Bar Person Oct 1999 – Apr 2005

York Arms Public House

Duties included stock control and merchandising. Achieving a high standard of customer care. Trained

and supervised new and less experienced employees when required. Carried out end of day till

reconciliations. Increased managers operating profit and saved the company significant costs by

reducing losses by 10%.

Education and Qualifications

• • N.V.Q Level 1 & 2 Retail Management

G.C.S.E English Language Grade

• • N.V.Q Level 1 & 2 Business

G.C.S.E Math’s Grade B

• Management

G.C.S.E English Literature Grade B

•

• Diploma D.E.C

G.C.S.E Geography Grade B

• N.V.Q Level 1 & 2 Retail

Personal Interests

During my spare time, I like to participate in various sporting activities which include Snooker and

badminton. I also enjoy socialising with both family and friends.

References

References are available on request.

2

Contact this candidate