Customer Service Sales

Willie Mae Dixon

*** ****** **, *** *******, TX *8210

Cell: 210-***-****

Home: 210-***-****

Email: ****************@*****.***

Profile Reliable, expert and professional driver with 6 years'

hands-on experience in light and heavy vehicle driving.

Dedicated to ensure the safety of passengers, merchandise

and vehicle. Great people skills and a proven ability to

read maps and use GPS systems.

Skills/Strengths Proficient with Microsoft Word, Excel and the

internet

Knowledge of routes, locations and addresses

in and around city

Experienced forklift operator

Class "C" license; clean driving record

Employment Star Shuttle, San Antonio, TX May 2012 -

Present

Transportation Bus Driver

Transport clients to and from various

locations/destinations

Assist passengers in loading/unloading

vehicles and with personal belonging

Greet and provide customer service to

passengers

Perform vehicle inspection to manage

preventive maintenance

Received "Best Driver" and "Safety" Awards

Educare Rescare, San Antonio, TX Feb 2007 -

April 2012

Transportation Driver/Client Support

Provide safe transportation for clients to

scheduled doctor appointments and other

scheduled activities

Provide customer service to developmentally

disabled clients and communicate in

courteous and professional manner Jan 2005 - Jan

2007

Calling Solutions, San Antonio, TX

Customer Service/Call Center Representative

Took inbound calls for billing, general

questions and sales issues for Verizon FiOS

customers

Provide callers with information on sales

and product promotions

Prescreen incoming calls for determination

of priority and proper routing or

escalation

Generate tickets for problems that cannot

be resolved over the phone

Education Brackenridge High School, SA, TX

Graduated 1998

References

Marissa Strickland/Phone: 210-***-****

Albert Solis,/Phone 210-***-**** ext 114

Isabel Gatica/Phone: 210-***-****

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