Sales Customer Service

Vernon Taylor

**** *.* ***** **** Ln Dr 816-***-****

Gladstone, MO 64118 ************@*****.***

SALES / MANAGEMENT PROFESSIONAL

PROFILE I’m a successful sales professional with a proven track record as a strong communicator, also

having the ability to develop and nurture long-term relationships. My success in this area is well

documented, I am efficient and organized; a highly qualified sales professional with year after year

of success in improving organizational goals. I am a helpful people person with superior follow-

through and excellent at building rapport and fostering mutually beneficial relationships. My

managers look at the bottom line and acknowledge my overall contributions to the organization.

Meeting international deployment objectives, developing and executing strategic plans and raising

funds for key programs:

• Eighteen years of strong inside/outside sales experience.

• Extensive cold calling experience, powerful but gentle closing abilities and a passion for

gaining personal relationships with clients.

• Expertise in training, mentoring, motivating and leading cross-functional teams to meet and

exceed operational goals. Strong program development and implementation background.

• Over 19 years of sales experience and 9 years in management and supervisory positions

within national and global organizations earning multiple awards for leadership and

performance.

EMPLOYMENT

Oct., 2011 – Dec, 2012 Renewable Energy Consultant Blue Chip Energy, LLC., Lake Mary, FL

As a Renewable Energy Consultant my responsibilities included managing customer relationships,

communicating product advantages, negotiating sales contracts and closing orders.

Key Achievements

• Conducted market research and competitive analysis tables.

• Advise residential, commercial and industrial customers on energy requirements to help provide

energy saving solutions.

• Provided clients with understanding of the benefits of sustainability and energy efficiency

programs for their organizations by employing solar energy solutions.

• Presented clients studies of future energy needs and projections to help provide better, less

expensive energy usage.

• Accomplish an excellent display of comprehensive customer service.

• Daily travel to residences/commercial businesses for client consultations.

• Extensive use of PowerPoint, Excel, and various forms of A/V media during client presentations

in order to convey the benefits of ROI on solar project

• Facilitate client understanding of solar energy using cost/benefit information.

• Conveyed the value proportion to clients.

1998 – May, 2011 Route Sales Professional Crystal Springs Water Co, Orlando, FL

Crystal Water is owned by D.S. Water of North America and is the second largest bottled water company

in the U.S. The company delivers to homes and offices, owning 25 manufacturing sites across 40 states.

It manages over 230,000 employees nationwide.

Controlled the route area where products are delivered to homes, offices and retail locations. Monitored

customer inventory, delivered products and monies that are collected for customers. Increased sales

and developed strong customer relationships by executing promotions, expanding the customer base

and up-selling new products. I pursued every new selling opportunity to meet or exceed my sales goals

and earned a spot as one of Orlando’s top route salesmen.

Key Achievements

• Frequently earn recognition for top sales performance

• Increased sales volumes by 20%

1994 – 1998 Route Sales Professional Seminole Distributors, Alt. Springs, FL

Responsible for effectively servicing all routed customers, provide product and service equipment for

existing customers. Territory included Central and North Florida. The products were 3 and 5 gallon

returnable glass water bottles and liter case water to designated route. Managed and maintained

daily route book, reports and cash flow integrity.

1990 – 1993 Department Supervisor United States Navy, Orlando, FL

Supervised a team of 30 including military and civilian employees while working for the Navy Regional

Medical Facility Command. Manage a $90,000 operating budget, $145,000 in funding and $65,000 in

annual foundation gifts. Ensured fulfillment of team members training and personal development goals.

Conducted over 65 services and 150 counseling cases. Provided training for over 400 team members.

Created training materials and published paper that addressed “Hot Button” issues. Served as

command liaison in planning and executing fundraising events for in-need military members and families.

Planning member for various special events.

Key Achievements

• Expanded relief services to military members and their families. Successfully raised over

$200,000 in relief support for military members and their families facing hardship.

• Facilitated additional personnel to receive financial assistance by writing proposal to give

extended help for command members in need for an additional 6 months of financial support.

• Created proposal for stress control program for staff members and their families.

• Expanded exposure of organization within the community through increased interactions and

building relationships.

1986 – 1990 Department Supervisor United States Navy, Kings Bay, GA

While working at the Naval Submarine Base managed a team of 50 with an annual budget of $350,000.

Supervised and executed all training requirements in food preparation of meals and galley routine

operations. Also facilitated command assistance in supplying of food and food supplies for submarines

preparing for operational deployment. Assigned teams for training and operational programs with an

average of 35 initiatives annually. Established and procured all team requirements for supply

department planning group. Served as Assistant Project Officer for the development and implementation

of command fitness program used for ethics training.

Key Achievements

• Established role as Central Office for Training and Operational Deployments. Implemented the

first operations wide ethics training program and lead role of critical incident stress management

counselor.

• For Operation Desert Shield coordinated delivery for 1000+ tons of food relief supplies to Basra,

Iraq through Kuwaiti humanitarian operational center, Bishop of Kuwait and British Armed Forces.

Provided for psychological and spiritual welfare of logistics, maintenance and convoy personnel.

1984 – 1986 Supervisor United States Navy, Orlando, FL

While assigned to the U.S. Naval Administrative Command directly supervised cross functional recruit

and staff personnel team of 28. Managed $145,000 operating budget for the provision and preparation

of meals for over 5,000 military recruit and staff personnel daily and provided support counseling for

command personnel including assistance in mission critical incidents.

Key Achievements

• Received letter of appreciation from Commanding Officer for my efforts in preparing command staff

for the FY86 Supply Management Inspection (SMI) and for receiving the Supply Blue “E” Award.

LICENSES

CDL Class A Drivers License with Air Brakes, Combination Vehicles, Doubles and Triples, Tank

Vehicles, Hazardous Materials

EDUCATION

Studied Business Administration, Donnelly College, Kansas City, KS

References Available Upon Request

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