Service Manager
Resume:
RESUME
SAMPATH.M
street,
Varatharajapuram(po),
Namakkal(tk&dt),
Tamil nadu, India-637013.
Mobile : 0091-915-***-****, E-Mail: **********@*****.***
Seeking Supervisory assignments in F & B Operations with a reputed
organization.
SYNOPSIS
A result oriented professional with 7 years of exposure in Food & Beverage
Management.
Expertise in handling a diverse range of operations entailing F&B
operations, capturing NR covers and sales promotions.
Proven track record of developing procedures, service standards and
operational policies.
Expertise in training programs for bringing keen customer focus, high
energy level and team spirit in the employees.
Excellent communication, inter personal and problem solving skills with the
ability to work in multi cultural environment.
AREAS OF EXPERTISE
Operations
Responsible for smooth operation of the Restaurant.
Analyzing In Process Measures of the Restaurants.
Tracking Guest Feed back and reporting it.
Ensure profitability of operations and supervise all aspects of operation
of Restaurant.
Continuous training on up selling and Suggestive selling.
WORK EXPERIENCE
June 15th 2012 to till date in ONE WORLD ACADEMY (PRE - OPENING TEAM) as
Restaurant Senior waiter.
. Taking care of the restaurant operations.
. Present menu to guest and answer questions about menu items, making
recommendation.
. Taking briefing about Macro-Biotic food.
. Handling complaints.
. Making duty roaster.
. Supervision of service.
August 11th 2012 to August 31st 2012 in MS.MARINA CRUISE as UTILITY SNACK.
. Setting up the breakfast, lunch & dinner buffet.
. Serving buffet food to the guest.
August 20th 2011 to December 27th 2011 in ITC GRAND CHOLA (PRE-OPENING
TEAM) as SERVICE EXCEPTIONAL.
. Being a pre opening member of setting up the coffee shop named
MADRAS PAVILION.
February 7th 2008 to March 31st 2011 in SHEBA HOTEL in Sana'a, Yemen
as Restaurant senior waiter.
Taking care of Specialty Restaurant and La patisserie (cake shop).
Taking care of set up in Outdoor catering functions for Presidential
palaces and the Embassies.
Ensure guest satisfaction by assisting them at every stage including menu
planning and analysis.
To run a smooth operation.
Taking orders and handling complaints.
April 1st 2004 to November 6th 2007 in TAJ GREEN COVE RESORT as
Restaurant Captain.
Responsibilities Being the Pre - Opening team of Taj Green Cove. I played
the pivotal role in setting up the Coffee shop.
Core member the team responsible for planning and opening the restaurant
named "cabana" (sea food restaurant).
Supervising standards of quality, service, Safety and profits, implementing
goals, policies and procedures.
Successfully completed Hospitality Foundation Module.
PREVIOUS ASSIGNMENTS
July 2005 -August 2005 Cross Exposure training in Taj Residency -
Bangalore.
TRAINING PROGRAMS
Winter Training in TAJ COROMANDEL-Chennai. (2 months).
ACADEMIC CREDENTIALS
Completed ONE YEAR CRAFT FOOD & BEVERAGE SERVICE COURSE in SIHMCT.
BBA (Bachelor of Business Administration) in Annamalai University.
PERSONAL INFORMATION
Status
Unmarried
Language fluency
English, Tamil, Malayalam and Arabic (to speak)
Others
Hands-on experience with Hotel Management System,MMS& POS
Date of Birth
05th June 1985
Passport No.
Z1942351
Date of issue
01/03/2013
Date of expiry
28/02/2023
Place of Issue
Coimbatore
References
Mr.Mohanraj (Restaurant manager) ph no; +967-*********
Mr.kalidoss (Executive chef) ph no;
I hereby declare that the above information and facts are to the best of my
Knowledge and belief.
Place:
Date :
(Sampath)
Contact this candidate