Customer Service Sales

Julisa Cruz

***-** ******* **

Voorhees, NJ *****

Email: ************@*****.***

Cell Phone: 609-***-****

PROFESSIONAL EXPERIENCE

Secretary

Atlantic Crest Enterprises LLC 06/2013-

Present

Voorhee

s, New Jersey

Examine correspondence and reply as instructed Receive telephone calls

and direct as and where necessary Arrange conferences and meetings

along with travel arrangements Maintain schedules and follow ups

Organize events both internally and externally Maintain filing and inventory

procedures Direct visitors to the office to appropriate staff members

Respond to public inquiries

Performed difficult, varied and confidential administrative duties Prepared

letters for administrators and staff Collected, compiled, arranged and

retained reports, records, files and data Screened telephone calls

Caregiver

01/13 -

06/2013

Brooklyn, New York

Provide critical care and assistance with patients experiencing Dementia,

Alzheimer’s, and Parkinson’s disease. Provide support to individual or

family members, scheduling travel itineraries, organizing events and

engagements, and running errands. Perform all phone support functions,

answering and returning calls, managing calendar schedules and

managing appointments, organizing mail, correspondence, paying bills, gift

shopping, and any other administrative or clerical duties as assigned.

Prepare and present daily meals, and assist with daily activities. Provide

daily services: grocery shopping, transportation to doctor’s appointments,

walking and light exercise assistance, and light housekeeping duties.

Coordinate personal and medical matters, run errands, and assist with

laundry, making the bed and/or changing linen, and escort to religious

services. Assist in all personal grooming initiatives, bathing, dressing, and

personal grooming, administer medications, and engage patient in physical

exercise when appropriate.

Front Desk Receptionist

Choose A Room Interior Inc.

04/11-01/13

Staten

Island, NY

Provide excellent client care at all times and greet clients upon arrival, and

notify appropriate staff members of client’s arrival

Verify that client information is up to date and accurate in our database

Answer multi-line telephone in a courteous and timely manner

Using Millennium software ensure appointment hours are filled in

accordance with appointment scheduling guidelines

Confirm appointments and follow-up with clients regarding missed

appointments via telephone

Maintain telephone call list to notify clients of openings or changes in

appointment times, and schedule accordingly

Processed mail (incoming and outgoing)

Filed, made copies, scanned documents and faxed

Prepared reports for meetings

Sales Consultant

Cherry Hill Mitsubishi and Suzuki

11/09 - 04/11

Cherry Hill, NJ

Classic Chevrolet

04/10 - 09/10

Moorestown, NJ

Calling previous customers to set appointments to convince them to trade

in their vehicle, or renew a lease.

Responsible for highlighting features, gathering information, inspecting

automobiles, comparing and contrasting competitive models and

demonstrates vehicle operations.

Building rapport, qualifying buyers by understanding, interests and

requirements of buyer, matching interests and requirements to

various models.

Developing and maintaining relationships with new as well as existing

customers, responding to inquires, greeting walk-ins.

Negotiating price; asking sales; closing sales by overcoming objections;

explaining financing; delivering automobiles.

Demonstrating automobiles by explaining features and benefits; explaining

services and warranties; taking drives.

Providing sales management information.

Complete paperwork

Assist with making changes to customers insurance policy:adding and

removing vehicles.

QUALIFICATIONS AND STRENGTHS

Friendly, cheerful, dependable personality Able to give detailed and

accurate care to clients Comprehensive knowledge of both child and

elderly caregiving Thorough understanding of health and safety practices

Hands-on experience in housekeeping and preparing nutritious meals

Excellent verbal and written communication skills Dedicated and careful

high level of correctness and attention to detail Skilled in computers

including MS Word and Excel

Great attitude with a high-energy personality

Professional appearance and work ethic

Excellent customer service skills

Education: New Jersey High School Diploma

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