Customer Service Manager

Rachel Harris

**** ***** ****** *******, ** ***** 510-***-**** **********@*****.***

ngaging, hard working and technically skilled check cashing Manager known for accuracy, attention to

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detail and timeliness in managing disbursement functions for diverse industry employers, and the general

public. A/P career spans 10 years of experience in cash handling, retail, customer service and other

industries. Exceptionally strong organizational, communication and problem solving skills

Key Skills

• Accounts Payable Processes & Management • Cash Flow Management

• Invoices/Expense Reports/Payment Transactions • Records Organization & Management

• Conflict Resolution • Journal Entries & General Ledger

• Training Development • Teambuilding & Staff Supervision

• Vendor Negotiations & Management • Spreadsheets & Accounting Reports

Professional Experience

California Check Cashing Stores, LLC– Fremont, CA

Store Manager, 1/04 to 9/11

Responsible for day to day operations of store, marketing of stores services, and recruiting and retaining

employees; Handled daily A/P processes; Supervised A/P clerks; Managed vendor/supplier relations; and oversaw

the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment

transactions. Maintained adherence to corporate accounting and standards; Addressed escalated issues from

employees and vendors regarding accounts payable; and ensured accurate and compliant A/P files and records in

accordance with company policies and government regulations.

Key Results:

• Managed the accurate and timely processing of invoices for employers, employees, and organizations.

Assessed and closed A/P ledger on a monthly basis, validated content and resolved various issues.

• Handled guest complaints, maintaining a positive working environment for my employees

• Consistently handled a high volume of sales and generated additional revenue through skilled sales techniques

• Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions,

proportions and percentages.

Union Bank – Oakland, CA

Exceptions Processor,7/02 to 1/04

Processed items that could not be immediately posted due to erroneous, conflicting, or missing information;

Handled data entry and general ledger work as well as bookkeeping and general clerical tasks.

Key Results:

• Sharp attention to detail; Responsible for resolving suspended payments, processing direct deposits and visa

applications as well as learning more complex receipt adjustments and voiding of checks

• Excellent computer and phone skills

• Ensure adherence to all corporate, contractual, ethics and safety standards, policies and procedures

EBMUD – Oakland, CA

Customer Service Representative,2/01 to 6/02

Responsible for providing an exemplary customer service experience through proactively engaging with and

working to make the customer satisfied in every interaction

Rachel Harris

Résumé Page Two

Bank of the West– San Leandro, CA

Bank Teller,1/99 to 2/01

Handled almost every banking transaction, including deposits and withdrawals, loan payments, savings bonds and

CDs;Answered questions regarding the bank's various services and assisted customers with their banking needs;

In addition to possessing good math and communication skills, I was very detail oriented when checking

identification and cashing checks; Observed customers entering and leaving the bank and recognized fraudulent

currency or unlawful transactions

Education

Stillman College– Tuscaloosa, AL

Psychology Major,1994 1996

Skyline High School – Oakland, CA

Diploma – General Studies, 1994

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