Customer Service Real Estate
Resume:
K aren Williams
Mesa, AZ 85201
OBJECTIVE:
To obtain a position that will enable me to utilize my skills, abilities and experience to
f ur ther enhance
your organization and gain upward mobility.
WORK EXPERIENCE:
J.P. Morgan Chase Loss M i t igation I I I I
2009-Current
Responsibili ties include varied and moderately involved assignments Short Sales,
Modifications
P rograms, foreclosure, Recovery,Pre Approve Real Estate Offers, Month-end dead lines,
i ntensive research, large out bound
calling and incoming calls, multi tasking, team player, Well organize and self motivation
able to handle
work in a fast paced and high stress environment with difficult customers, Excellent
w r it ten
communication skill, Team Player helping the supervisor and teams members.The
Mortgage Specialist I I
position involves the critical elements of gathering necessary information from loan
applicants and
verifying information through independent sources.
C ritical to this position is t imely follow up with both borrowers and third parties to ensure
t he file
advances to the closing department to ensure no delays with closing occur.
T he specialist scrutinizes documents to ensure validity, substantiates income or cash levels
and mitigate
t he potential for any unnecessary loss. Strong understanding of the i tems necessary for
each file, as well
as why these items are needed. Any documents obtained which may seem questionable in
nature are
f ur ther verified to ensure accuracy. Once documents are obtained and verified, the
M i t igation Processor
I I I submit the loan for approval from the Sr. Underwri ter as well as document preparation.
C ross t rained
to learn other areas within the department, i.e. doc drawing
J.P. Morgan Chase Collector I I I Loss Recovery Sub Prime
2006-2009
Responsibili ties include varied and moderately involved assignments. Incumbents may
exercise some
j udgment in selecting from a set of prescribed procedures. Provides general clerical support
to
department or area. May compile data, produce reports, resolve errors, make calculations
and/or
adjustments to customers' accounts. May access on-line computer systems to input or
retrieve
i nformation. May have contact with internal/external customers to perform duties and/or
resolve
recur ring problems. May make standard computations. Position usually requires basic
k nowledge of
policies, procedures, products, services, and internal operations of specific department.
Works under
general supervision. Works alone on routine duties but refers non routine situations to
supervisor.
Pharmacy Buyer Memorial Hospital Colorado Springs, CO
2005 - 2005
Purchasing - acquiring all assigned commodities from customer's, approved supplier listing,
assured
quality and on t ime delivery requirements are met. Followed established policies and
p rocedures in the
screening of requisitions and placing of purchase orders to insure multiple Customers
audits are
successfully passed. Converted single/sole source acquisitions to mult iple sources through
t he
development of additional sources of supply. Respond to pull-in/ push-out/ cancellation
requests from
M aterial Planning. Researched and resolve Accounts Payable issues on-line. Incorporated
ECO's into
existing purchase orders. Insured the timely return of rejected material to suppliers.
Negotiated
payment terms and conditions following customer directives. Loan medication to all
hospital in the area
i ncluding government/mili tary hospitals.
Senior Loan Processor Wells Fargo/Contractor Colorado Springs, CO
2004 - 2005
Loan Processor demonstrated a sense of urgency, willingness to work closely with others,
and be part of
a team whose primary focus is service to customers main point of contact. Prepare
mortgage loans to
closing. Issue proper disclosures as required by federal regulatory compliance and review
r ate lock and
point objectives for accuracy. Additionally, Ensure pricing and fees are accurately reflected
on each
t ransaction and will order all necessary appraisals, t i tle, and credit documents. You will
review loan-
related documents, including ti t le insurance, f lood and tax certificates and surveys, and
submit these
documents to Underwri ting.
S KIL LS AND QUAL IF ICATION:
Reporting Research Results; General Math Skills; Informing Others; Data Ent ry Skills;
People Skills;
D iscretion; Persuasion; Confidentiality; Thoroughness; PC Proficiency; Time Management;
I nternal
Communications; Analyzing Information; Research Skills; Strategic Planning; Verbal
Communication;
W rit ten Communication; Presenting Technical Information; Reporting Skills; Legal
Compliance;
B uyer/Procurement, Deadline-Oriented; Multi-tasking; Persistence; Results Dr iven;
Objectivity, Excellent
Customer Service Skills, MS Word, Excel, Power Point and Internet Explorer.
Contact this candidate