Sales Six Sigma

Nino Richards

*** ******** ****** ****, ******, OH 43065 614-***-****

********@*****.********.***

Lean Six Sigma Black Belt

Financial Services/Cost Containment

Develop Business and IT Transactional Processes to deliver cost savings and

remove errors in the Financial Services industry; utilize multiple

measurement metrics for transactional and service process improvements.

Create Statistical Process Controls for continuous testing, analysis, and

reporting; define and select projects for immediate returns of profits to

prove concepts and gain momentum; identify customer's Critical To Quality

(CTQ) and remove all No Value Added in all Business and Information

Technology processes.

Business Process Quality Improvements

. Reduce card fraud by 2-3 million dollars per month without adding any

new data sets or data points.

. Increased Customer Satisfaction at Telephone Banking Centers by over

35 percent.

. Enabled new Business Processes to remove 17 million dollars in

Information Technology cost using Activity Based Costing and Audit

Processes.

. Successfully consolidated 12 bank mergers, acquisitions, and

divestitures.

. Realized $10 million in annual savings by implementing vendor review

standards.

. Reduced cost by 80% to the Lines Of Business by championing an

internal audio, video, and desktop conferencing system used globally.

. Created Win-Win vendor contracts lowering cost 20 percent and

improving service levels by15 percent on contracts

totaling over $15 million per year.

. Managed national division of 53 engineers, analysts, and specialists

during period of 200 percent growth.

. Executive Steering Committee for two of the world's largest

outsourcing contracts totaling $7 Billion.

IT Quality Improvements

. Improved client profitability by consolidating over 22 international

financial reporting systems into one SAP enterprise system saving more

than 40 percent or $2 million annually.

. Redesigned isolated Trading Platforms into Dual Redundant system

improving High Availability and Disaster Avoidance by 99 plus percent.

System implement without major disruptions or outages.

. Removed 100 percent-unplanned outages utilizing a dual data center

design and Information Technology governance for major banks and

insurance companies.

. Improved processes and transactions by 30 percent by mapping and

weighting opportunities Critical To Quality (CTQ) to internal and

external bank customers.

. Led large Business Impact Analysis process mapping and design,

improving accuracy by up to 60 percent covering over 300 applications.

. Mitigated 100 percent of all Office of the Comptroller of Currency

(OCC) testing and reporting requirements resulting in $12 million in

savings annually.

Sales Success

. Managed five Sales Engineers exceeding objectives five years straight.

Objectives exceeded by 140 to 330 percent.

. $12 million stocking order increasing margins by 12 percent while

lowering cost to customers. Stocking order enabled reduce delivery

time a differentiator utilized by clients.

. 3-year broadband and professional services contract to major supplier

of professional services and IT solutions to the automotive industry.

Contract initially valued at $2 million per year grew to over $7

million per year.

. Successfully sold follow-on professional services contract to

implement network and mirroring between data centers separated by over

400 miles.

. Converted top 200 accounts from private line services to fiber based

services. Services lowered total cost of ownership to clients and

increased internal margins and secured clients in five-year fresh

contracts.

. Formed numerous business plans and financial analysis to justify

funding fiber expansions in Ohio and Indiana to reach customer

locations not served by fiber.

. Leverage leasing with clients to lower the cost of services and

Customer Premise Equipment (CPE) to allow clients to move forward when

budgets were constrained. Over $20 million in leasing services were

contracted.

. Expand professional services by selling dedicated technicians and

engineers to clients lacking headcount budget.

. Expand professional services by contracting second and third tier

support for help desk and network management centers. Contracts had

the added advantage of reducing finger pointing in multi carrier

networks.

Nino Richards

328 Ashmoore Circle East, Powell, OH 43065 614-***-****

********@*****.********.***

Coaching, Mentoring, and Training

. MBA Coach for Franklin University MBA non-traditional students.

. Facilitate and design workshops for targeted process improvements and

controls.

. Mentor and coach Champion executives, Sponsors, and Stakeholders.

. Train managers and Subject Matter Experts on the Lean and Six Sigma

methodologies

. Create Process and Procedure documentation to assure future Lean Six

Sigma efforts are repeatable and resources can move freely between

assignments.

. Presentations to corporate executives who are only beginning to

explore Lean Six Sigma for service programs.

. Introduction to Statistics for Service Industries

Experience

Senior Managing Consultant, NFS Inc., 2009-Present.

. Assemble and lead large Quality projects. Independent consultant

specializing in Financial Services and Transactional Processing

utilizing Lean Six Sigma methods to improve profitability, High

Availability, and improve processes and procedures in business and

Information Technology. Author of "The Five Nines Of Availability."

Senior Managing Consultant, IBM Global Services, 2006-2009.

. Assemble and lead large Quality projects for Financial Services

customers and multiple vendors. Improve High Availability, lower

cost, and improve Business Processes and Information Technology

process including High Availability, Disaster Recovery, and

Transactional Processing. Assist in the sales process supplying

pricing, scope of works, and contract negotiations. Starburst new

sales during the whole implementation phase. Author of "The Five

Nines Of Availability."

Vice President and Officer, JPMorgan Chase/Bank One, Global Infrastructure

and Operations, 1996-2006.

. Direct multiple information technology functions during a dramatic

period of mergers, acquisitions, and divestitures. Support multiple

Lines Of Business during major shifts in corporate direction including

outsourcing strategies, two changes in corporate headquarters, and

multiple changes in senior executives. Managed a division of 53

global engineers, analysts, and specialists.

Vice President and Sales Engineering Manager, Ameritech Advance Data

Services, 1985-1996.

. Lead a team of five Sales Engineers concentrating on the top 200

Ameritech Customers. Team won awards five years straight for

exceeding objectives and introducing new services. Team worked not

only with clients directly, but expanded services by integrating

services from other carriers and CPE vendors. Team overcame the

challenge of working in both a highly regulated and non-regulated

environment.

Research Associate, Faculty, The Ohio State University, Department of High

Energy Physics, 1975-1982.

. Design and engineer equipment and software used in four experiments

located at Fermi National Accelerator and Argonne National

Accelerator. Operate in a 14 million dollar annual budget. Basic

research funded through DoD and DoE. Participate in the first

experiment to discover the existence of the Charm, Quark particle at

Fermi National Accelerator.

EDUCATION

MBA, Entrepreneurship, Franklin University

BS, Computer Science/Physics, Indiana University of Pennsylvania

CERTIFICATION/AFFILIATIONS

Lean Six Sigma Black Belt

Franklin University MBA Coach

Association of Telecommunication Professionals

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