Sales Customer Service
Resume:
Chris Michael Harrison
Redondo Beach, CA 90278
**********@*****.*** www.linkedin.com/in/cmharrison 424-***-****
SUMMARY
Successful, experienced Sales Representative with an extensive background in multiple technology fields.
Achieved success through innovation and resourcefulness. Awarded Salesperson of the Year, consistently
outperformed colleagues, and was invited to President's Clubs based upon performance. Built long-term
revenue growth and customer loyalty through vast account management and relationship building skills.
SKILLS
Business Networking Solution Consulting/Sales Inside/Outside Sales
Account Management Accomplished sales experience Negotiation/Quoting
Sales Forecasting Opportunity Management Sales Presentations
Relationship Building CRM Experience Technology Savvy
MS Office Expertise Value Selling Lead Generation
EXPERIENCE
WONDERWARE WEST (Industrial Software Distributor)
Preferred Account Manager, 07/11 – 05/12
Increased revenue by turning around neglected accounts through email and phone campaigns.
Maintained or exceeded all quotas while assisting in sales and lead generation of Wonderware
products and services across region.
Built customer relationships that grew business in the Southern California area.
COGENT COMMUNICATIONS (International Tier 1Fiber Optics ISP)
Regional Account Manager, 01/11 – 07/11
Identified new client opportunities through outbound contacts.
Achieved revenue goals by selling across a fiber optic network and associated products.
Maintained customer relationships that increased referral and sales opportunities.
CCH PROSYSTEMSFX (Global Business Software Provider)
Account Manager, 09/04 – 12/10
Sales Account Representative of the Year, 2007.
Won CCH Achievement Club Award - trip granted to top performers company wide, 2007 & 2008.
Maintained client base and increased revenue by an average of 108% within base annually.
Achieved and excelled in retention and revenue growth quotas.
Consistently led department in all sales quotas since starting this position.
J2 GLOBAL COMMUNICATIONS (International Communications/Solutions)
Telesales Representative, 04/03 – 06/04
Retained new clients through an inbound/outbound call center.
Provided sales assistance and maintained client relationships
Maintained growth quotas and met all goals set by the department
Chris Michael Harrison Page 2
COX COMMUNICATIONS (Nationwide Cable Media/Communications Provider)
Customer Service, 05/01 – 11/02
Won the majority of vendor sponsored contest from HBO, Showtime and Starz networks.
Consistently led call center in sales goals.
Provided customer support and technical assistance to help customer resolve issues with cable video
and internet.
Represented department as a F.O.C.U.S team member, tasked with championing new company
programs and validating employee suggestions.
INTERNETCONNECT (National ISP providing DSL business solutions)
Quality Assurance Liaison, 08/00 – 02/01
Provided personal support and technical assistance for VIP customers.
Worked directly with all internal departments to resolve customer issues
Responsible for maintaining positive business relationships with VIP clients
Technical Lead, 4/00 – 8/00
Provided customer Technical Support to a Nationwide Network with over 12,000 lines
Delegated approximately 100 issues a day to a department members while resolving over 200 a
month personally
Coached and supplied reference to over 30 co-workers in their duties
Customer Service, 11/99 – 4/00
Received and addressed over 100 inbound calls daily from installed customer base
Gained knowledge quickly regarding the ISP industry with only on the job training
EDUCATION
University of Southern California - Los Angeles, CA
Klein Forest High School - Houston, TX
ACCOMPLISHMENTS
2007 Account Sales Representative of the Year
Qualified as a CCH Achievement Club recipient 2007, 2008, &2009
Consistently led sales teams in quota achievement at CCH, J2, Cox, Cogent, and Wonderware
Won the majority of vendor sponsored contest from channel partners while with COX
Led InternetConnect in technical resolutions while maintaining above average customer satisfaction
Earned 3 promotions in 14 month period at InternetConnect
AFFILIATIONS
Beach Cities Trojan Club/Cardinal & Gold - Regional Organization Supporting University of Southern
California Athletics, Executive Board Member
Trojan Knights - Oldest University of Southern California service organization, Board Member
Delta Chi Fraternity - Greek International Social Fraternity, Board Member
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