Customer Service Medical
Resume:
Donna Burnett
Hayward, CA
***********@*****.*** - 510-***-****
To obtain employment with a company, where I can apply my hardworking abilities, positive attitude,
knowledge, and training.
AQUIRED SKILLS: Medical Terminology Laboratory Testing Phlebotomy
Injections Patient Scheduling CPT/ICD-9 Coding Urinalysis
Audiometer HIPAA Regulations Insurance Claims Sterilization
Tray Setup Multi-line Telephone Suture Removal Bandaging
Spirometry Wound Cleaning Vital Signs/EKG'S Filing CPR
Charting Autoclaving Pulse-Ox Physical Exam
WORK EXPERIENCE
Medical Assistant-Extern
Bayside Medical Oakland-Pediatrics - Oakland, CA - February 2012 to March 2012
Worked in the front office, checked in and registered patients, verified insurance and current contact
information, checked out patients, scheduled appointments. Worked in the back office, prepped patients, took
vital signs, performed hearing and eye test for physical exams, performed glucose, urinalysis, and lead test,
cleaned exam rooms. Worked in medical records.
Childcare Provider
Self-Employed - San Leandro, CA - May 2009 to May 2011
Provide childcare for kids 1 to 4 years old, prepare and serve meals, read stories, plan indoor and outdoor
activities.
Customer Service Representative
San Francisco 311 Call Center - San Francisco, CA - June 2008 to April 2009
Maintained knowledge and understanding of policies and procedures, received and processed telephone calls
from the general public, requesting government services and information, entered calls into computer, and
referred calls to appropriate and available city services.
411 Operator
AT&T Phone Company - Stockton, CA - March 1999 to May 2008
Handled a high volume of calls, assisted customers in a timely and professional ' manner to lookup and retrieve
requested information accurately.
EDUCATION
Certificate in Medical
Carrington College California - San Leandro, CA
April 2012
Certificate
Computer Learning Center - San Francisco, CA
September 1988
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