Project Manager Quality Assurance

***** ****** **** ** ? Little Rock, AR ***** ? 501-***-**** ?

************@*******.***

Daniel "Rick" Culbreth

Summary

Information Technology Professional with high quality standards. I'm hard

working, and dedicated. I'll do the extra effort to get things done

correctly and on time. I'm experienced in Program Development & Testing,

Project Management, and Quality Assurance. I'm knowledgeable in Mainframe,

Mid Range, Networking and Personal Systems. I have developed and modified a

variety of computer programs and modified and have interfaced with many

third party computer systems. I have held the job titles of Programmer,

Systems Analyst, Retail Systems Analyst, Senior Programmer, Data Architect-

DBA, Systems programmer, Manager of Information Systems, and Call Center

Floor Supervisor/Analyst.

Computer Skills

Expert Level:

. VM/VSE * SQL

* COBOL * DLI * REXX

. Assembler * CICS

* VSAM * TCP/IP * VTAM

. ISERIES Command Language * JCL *

I5-OS * Top Secret * DMS

. BMS * PLI

* RETALIX * CMS * EZT+

. ISERIES Query Language * CA-DATA Center * MIMIX

* ROBOT * FTP

. Project Management * Program Development Methods

* Quality Testing Methods

. Microsoft Office Suite (Word, Excel, Power Point, Access, Outlook)

* Disaster Recovery Process

. Active Directory * System Design

Lifecycles * EDI

Beginner or Intermediate Level:

. Visual Basic * C++

* RPG * MVS Z /OS * DB2

. Linux * HTML

* XML * JAVASCRIPT * SAP

. WEBSPHERE * .NET

* MYSQL * JAVA * C#

. Share point * UML

*

. Windows Server 2012R2 (DNS, DHCP, HYPER-V, VPN, Domain

Controller, MS Exchange, etc.)

Professional Experience

2010 - Present

Company - Hewlett Packard in Conway. Position - Customer Loyalty

Technical Advocate level 5. Responsibilities - Supervise, coach and mentor

technicians in trouble shooting. Also make sure they follow company policy

and procedures and code tickets properly. Analyze survey data and coach

agents on how to improve survey scores, and resolve issues. Also recommend

changes to training, documents, and processes to achieve better results.

Which Helped do the following:

. Increased customer satisfaction to 79.5% a 6% increase in CSATS over 2

years. Conway became the Top rated center in the company for Customer

Satisfaction

. It also helped increase Total Problem Resolution to 87.3% a 8%

increase over 2 years.

. We also decreased dissatisfied customers by almost 4%.

. We decreased No Trouble found on repairs by 14% and decreased the

overall number of repairs by 4% which saved the company money and

customers frustration of an unnecessary repair.

Career Highlights - (1) Making a Difference Award, (2) Support Group

Employee of the Month, (3) Extra Mile Award

Daniel 'Rick' Culbreth

Page 2

Affiliated Foods Southwest Little Rock, AR. 1979-2009

Manager of Information Systems

Designed and coded corporate system, including: Online Inventory

Acquisition and Control System, Retail Systems Support for various register

systems, Delivery Manifest and Credit System, Module Pick System, Y2K

program and data conversions, Project Leader on multiple Warehouse Support,

Wrote Project Control and Operator Assistant in REXX, Oversaw software and

Hardware Installations and Upgrades, Supervised IT Professionals. I was

responsible for meeting Technical Equipment Needs, and programs within

corporate objectives and budget. I was a Project Leader on a $5.8 million

project to convert from MAINFRAME to MIDRANGE systems, which included

designing, writing, and modifying programs and systems.

From 2003-2009: supervised development team, and operations team (varied

between 12-16 employees). Buying/Leasing and maintain computer equipment

(Mainframe, 2 ISERIES, 26 servers, 300 P.C's, 150 hand held devices and 200

voice recognition devices). Meeting the changing IT needs for our store

members, management, and employees, within the allocated budget.

From 1993-2003: System Programmer/DBA. I installed Hardware and Software

for Mainframe, Peripherals, and Servers. Designed and maintained database

software, and databases. I updated computer systems to latest technology

at that time. Designed and coded systems and programs as required. I was

Project Leader on Y2K conversion which was done in house, at a cost less

than $600,000.00 from third party estimates, (1/8th of the cost)

Career Highlights at AFS

Presidential Award Winner, two time winner

STAR Achievement Award, Given by Company for Technology Investment, and

upgrades

Dale Carnegie Impromptu Speaking Champion

Dale Carnegie Outstanding Performance Award

Education

Sept. 1977- May 1981

University of Arkansas at Little Rock

Little Rock, AR

Bachelor of Science

Major, Computer Science

Minor, Accounting

3.58 GPA

Certifications

Project Management Professional Certification, CICS/DEBUG from

Verhoff, COMPTIA A+, HP Certified Technical Mentor

Strengths

I have the Ability to organize and oversee projects from start to finish.

Good IT Project Manager

I can trouble shoot, design and develop systems quickly and effectively in

a variety of environments

Extensive knowledge of Warehouse, Retail, Data Center, Transportation and

Customer support, Call Center operations, and computer systems.

I communicate well with management, end users, programmers,

stake holders, and customers.

I'm knowledgeable in Computer Languages, Current Technology,

Programming Methodologies and Life Cycles

I'm an effective leader, able to motivate a team and get things done on

time and within budget.

Contact this candidate