Customer Service Medical

Jean Perez

Patient Care Advocate

****.*.*****@*****.***

Summary

Health Science professional helping the undeserved by ensuring compliance with policies, standards, practices,

and values of the department, and institution.

Experience

Pharmacist at Walgreens

June 2008 - December 2010 (2 years 7 months)

Analyzed patient labs and drug therapies to accurately dispense medications. Provided medication therapy

management to clients with multiple chronic diseases. Answered drug-info questions from physicians by

researching clinical databases and medical literature.

Clinical Pharmacist - Rotation at Mount Auburn Hospital

March 2008 - May 2008 (3 months)

Evaluated medical charts and lab results to assist the team of doctors in determining appropriate

pharmacotherapy for patients. Monitoring the progress of patient's medications and making recommendations

to changes in therapy.

Hospital Pharmacy Intern at Cambridge Health Alliance

May 2006 - May 2008 (2 years 1 month)

Dispensed prescription to uninsured community members. Contributed to the restructuring of the pharmacy

layout to facilitate serving our growing number of clients. Interpreted counseling sessions for our large

population of Spanish and Portuguese speaking customers

Retail Pharmacy Intern at Shaw's Osco

September 2003 - May 2008 (4 years 9 months)

Entered prescriptions and medical information into pharmacy prescription software system. Provided

exceptional customer service by counseling patients on herbal remedies and vitamin supplements.

Regulatory Affairs Pharmacy - Rotation at US Department of Health and Human Services

August 2007 - September 2007 (2 months)

Infusion Pharmacy Technician at Dana Farber Cancer Institute

July 2004 - January 2005 (7 months)

Reconstituted IV admixtures in a clean-room environment. Ordered, restocked supplies and medications

according to the daily consumption.

Technical Research Assistant at Massachusetts Eye and Ear Infirmary

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September 2002 - August 2004 (2 years)

Conducted research in Multiple Sclerosis (MS).

Educational Volunteer at The New England Aquarium

October 1999 - February 2002 (2 years 5 months)

Skills & Expertise

Multitasker

Teamwork

Team Management

Teamcenter

Technical Training

Technical Management

Pharmaceuticals

Pharmaceutical Sales

Pharmacology

Pharmacists

Pharmaceutics

Clinical Pharmacology

Pharmacovigilance

Bilingual

Multilingual

Multicultural

Compliance

Competitive Intelligence

Computer Repair

Computer Literate

Microsoft Office

HTML

HTML + CSS

Photoshop

Real Estate Transactions

Investments

Investment Properties

Community Relations

Community Service

Customer Relations

Data Analysis

Patient Education

Consultation

Consultant Coordination

Consumer Insights

Strategic Thinking

Pharmaceutical Care

Board Certified Pharmacotherapy

APhA

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340B

Certified Immunizer

Drug Interactions

Medication Errors

Pharmaceutical Industry

Customer Service

Education

MCPHS University

2003 - 2008

Suffolk University

Bachelors of Science, Marine Biology

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Jean Perez

Patient Care Advocate

****.*.*****@*****.***

Contact Jean on LinkedIn

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Contact this candidate