Manager Engineer
Resume:
Paul S. Graham
Carlsbad, CA 92009
**********@*****.***
Career Goal
I am seeking a position as a Senior Social Media Manager.
I have leveraged my vast experience in Tradeshow management, Social
media management and extensive customer/end user support into a
successful social media skills set. I am fluent in all programs
adopted for marketing by medium and large business and have
demonstrate great creativity in developing customer awareness
campaigns.
Current Expertise
. Social media management, including use of such media as twitter,
Facebook YouTube, to mention a few.
. Wireless including most protocols
. PCIe Hardware and protocols
. Flash and SSD
. Member PCI Special Interest Group ( PCI SIG)
. DOCSIS
. DSL/ADSL and ATM
. Satellite Conditional Access and IPcasting
.
2 WORK EXPERIENCE
Dynamic Solutions Group Carlsbad, CA
Digital Identity Manager July 2011-Present
. Responsible for creating and maintaining front-end digital presence.
. Management of the development and deployment projects for Mobile apps
sold by DSG.
. Provide creative and technical expertise for current projects and
pipeline customers (pre-sale engineering).
. Managed workload and priorities for seven-person group dedicated to
the production and daily management of first class social media.
. Maintained social media presence on behalf of contracted customer
(post sales engineer)
PDM Solutions San Diego, CA
Senior Account Manager October 2009 to May
2011
Provided day-to-day assistance and communicating on behalf of PDM with
an assigned set of VIP Customers (in a post and pre-sales capacity) in a
timely manner consistent with PDM practices
. Developed and fostered strong customer relationships to achieve the
highest level of customer satisfaction
. Understanding customer requirements, their client/server
infrastructure and proactively identifying upcoming needs.
. Raised Service and Change Requests, and identified business critical
issues to be Fast Tracked in order to manage customer expectations
and satisfaction. Understand and develop good working knowledge of
current and future PDM services.
. Worked cooperatively in a team environment and mentored junior
members.
. Provided expert knowledge and content to improve upon the existing
PDM Knowledge base.
Aperio Technologies Vista, CA
Senior Field Engineer April 2007 to
October 2009
. As the Senior Field Engineer I was responsible for the deployment,
integration and support of the Aperio's proprietary software platform
and robotic devices, in a customer's network environment.
. This involved managing the software development and release for the
customer unique applications; trouble shooting and resolving customer
issues; working directly with partners and other hardware and
software vendors in the hospital and lab environment; and
facilitating communication between Aperio and the customers. Travel
was consistently three weeks a month.
. Additionally, I worked closely with other integration engineers,
systems engineers, project managers, and QA engineers in system
evaluation, integration and product evolution.
. All digital images were transmitted via wireless POP to the central
database of the hospital or lab.
Silicon Systems Inc. Aliso
Viejo, CA
Senior Applications Engineer
June 2005 to January 2007
. As the Senior FAE I was responsible for all field technical support
for all solid state products produced by Silicon System.
. Assisted customers in their technical evaluation of the memory
products under consideration and give technical presentations.
. Assisted customer's implementation of Silicon Systems supplied
development tools and drivers at the customer site.
. Required to understand the customer's products thoroughly in order to
answer customers' questions regarding the products and providing
timely and accurate information.
. Worked with the Sales Account Manager to increase demand for Silicon
Systems products pertaining to mission critical applications.
. Understanding the customer's application also allowed me to identify
key technology and product features for next generation products.
. Travel percentage 80%.
.
1 Integrian Raleigh, NC
2 Project Manager, West Coast
January 2005 to May 2005
. This was a contract to complete the trial stages for San Diego Mass
Transit Authority and Maricopa County School District for this start
up business.
. Project was to install and test video and audio on board evidentiary
surveillance systems.
. Responsible for doing wireless mapping for all terminals to ensure
timely wireless download of stored data while the vehicle was back at
the terminal.
. Did full data budgets for both vehicle storage and terminal storage
that, based on their schedules, averaged several petabytes as the law
required our customers to store the data for no less then 1 year.
Travel between 75%-90%
4
5
6 Irdeto Access
San Diego, CA
7 Director, Field Engineering, The Americas May 2000 to
January 2005
. As the leader of the Video Product Support and Engineering Project
Management team, I was responsible for the overall vision, direction,
and management of the field operations organization.
. This included: Recruiting, developing, motivating, and directing the
national Field Project Management team comprised of Engineering Project
Managers.
Developed, maintained and enforced Best in Class project management
policies, practices, and procedures that ensured consistent and efficient
execution of Irdeto's projects.
Ensured the team is properly resourced and engaged in projects at the
appropriate time in the life cycle of the projects.
Developed and maintaining strong relationships with other functional groups
within Irdeto that were needed to successfully execute DVB projects.
Created and managed the quarterly and annual expense and capital budgets
for the Video Product Engineering team.
Maintained metrics on project execution.
Created and kept current repository of lessons learned (knowledge base)
Implementing established processes to reduce risks and exposure in all
areas of the project.
. This position was for both North and South America and required 75%+
travel including travel to the Netherlands for meetings with HQ staff.
15 Nortel Networks
Ottawa, Canada
16 Senior Systems Architect, Manager Global Event Solutions May
1996 to May 2000
17
Created and modified display area floor/technology plan and help plan on
site equipment requirements.
Installed and tested on site live technologies.
Network integration onto convention center network including wireless
access control, standard Access Control, and report balancing.
Coordinated and supervised the move-in, set-up and tear down of on site
equipment.
Trained and supervised the on site temporary staff.
Prepared inventory of on site supplies, parts, and equipment.
Interfaced with the client, attendees and exhibitors as the company's
primary representative.
Supervised on site booth duty schedule.
. This position required 100% travel.
Nortel Networks Ottawa, Canada
Lab Support Engineer, Broadband Development
January 1994 to May1996
. My position received work assignments from the work director or other
development team members to determine optimal layout/configuration of
captive lab for development tests scheduled.
. Planned the day-to-day activities and execution of assignments.
. Direct interaction with other team members, other Departments or
Business Units, customers or suppliers.
. Needed to stay abreast of technology changes and advancement
EDUCATION
Algonquin College
Ottawa, Canada Electro-mechanical Engineering
1989
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