Customer Service Manager

C ynthia M iller

*** ****** **** **. • O’Fallon, MO 63368 • 636-***-**** • ************@*****.***

Work Experience:

The Travel Gals, O’Fallon, MO 08/11 - present

Leisure Travel Specialist and Office Assistant

• Collect payment for transportation and accommodations from customer.

• Determine destination, mode of transportation, travel dates, financial considerations, and accommodations.

• Compute costs of travel and accommodations and present quotes to customers.

• Book transportation and hotel reservations, using computer terminal or telephone.

• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives.

• Manage ongoing travel needs for groups and organizations.

• Generate agency invoices/itineraries for all agents’ clients as well as invoicing agents for various business

related expenses

• Assist in Marketing strategies and implementing special promotions

Designers Boutique and Gifts, O’Fallon, MO 05/10 – present

Assistant Manager

• Custom design and create vinyl orders and samples.

• Custom design and create rhinestone shirts, headbands, etc.

• Responsible for assisting customers with custom designs for a variety of personalized products and completed

under strict deadlines.

• Assist in accounts payable and receivable.

• Manage inventory of existing and new products.

• Take custom orders for various Design Specialist and Vendors.

• Complete a variety of register transactions for sales, returns, exchanges, and payouts using Quickbooks.

• Provide service to customers and vendors

GoAway Travel, O’Fallon, MO 1/07 – 8/11

Leisure Travel Specialist

• Collect payment for transportation and accommodations from customer.

• Determine destination, mode of transportation, travel dates, financial considerations, and accommodations.

• Compute costs of travel and accommodations and present quotes to customers.

• Book transportation and hotel reservations, using computer terminal or telephone.

• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives.

• Responsible for generating invoices/itineraries for my clients

NewPeds.com, St. Louis, MO 3/00 – 3/01

Office Manager

• Coordinated employee scheduling and payroll

• Managed appointment scheduling for patients

• Responsible for accounts payable and receivable using Quickbooks

• Submitted all Insurance claims and handled disputes

• Organized, planned and facilitated monthly staff meetings

• Conducted preliminary interviews for new hires

• Assisted in planning and overseeing an office remodel for smoother operations

Ameritech Corporation, St. Louis, MO 3/94 – 3/00

Corporate Accounts Customer Service Representative

• Specialized in Corporate Customer Service for large corporate accounts such as Unity Hospitals, Washington

University, Edward Jones, Anhueser Busch, etc.

• Provided full service for each corporate account’s paging needs.

• Generated bills and provided billing support to contacts.

• Activated, exchanged, and canceled lines of service for corporate customers pagers.

• Implemented and facilitated training programs for corporate contacts as well as internal sales and support

staff.

• Met and exceeded all sales, retention and service oriented goals set by company

Software Experience:

Microsoft office: Word, Excel, PowerPoint, Home and Professional, WordPerfect, Outlook

Quickbooks

Education:

St. Louis Community College, St. Louis, MO. - Completed two years of coursework

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