Manager Customer Service

Vaughn Hancock

Customer Service Manager at your service. 101 PERCENT CLIENT CENTERED

Las Vegas, NV

*******@*****.*** - 702-***-****

WORK EXPERIENCE

Leasing Agent

Sagebrook Apts - Las Vegas, NV - February 2013 to October 2013

-Greet prospective residents and lead property tours, highlight property and amenities along with advantages

of location and services

-Make recommendations to Property Manager concerning property modifications/amenities and advertising,

so as to maximize property values and profits. Compose and post internet advertising as directed;

-Screen,review & qualify prospective residents and complete required paperwork

-Handle telephone calls and email inquiries pertaining to leasing

-Negotiate leases, submit relevant documentation, prepare all move-in paperwork, lead lease orientations and

signing,

collect security deposits and initial rent, input and maintain accurate records in computer database

Desk Manager

Vito Fitness Front - March 2011 to January 2013

-Interacted face to face with new clients encouraging them to sign up for new memberships

-Updated billing information, resolved any problems of conflict with accounts and directly spoke to corporate

to resolve issues

-Office duties; answer phones, cash handling, and receive payments

Sales

-Performed monthly reports & Bank deposits

Customer Service Lead

Staples - January 2011 to December 2011

Key Holder/Manager

-Ensure the accurate and efficient processing of sale, store and cross-channel return transactions

-Respond and resolve customer requests and concerns

-Key holder/Sales

-Provide peer coaching on operational task and reinforce operational standards

Key Holder/Manager On Duty

U.S. Polo Assn - March 2008 to February 2010

Daily store Operations:

-Open/close store, administer returns, store credit, sales and bank deposits.

-Interface directly with customers to provide assistance and resolve problems.

-Handled full and part time shift scheduling of employees and other personnel issues. Scheduling

& co-managed with store manager

Front Desk Supervisor/Sales

Tides Hotel and Spa - October 2006 to January 2009

Welcome and appreciate prospectus customers

-Educated guests about individual massage and body treatment needs and other services available.

-Served customers quickly in a luxury setting while maintaining a cheerful attitude in a high-stress workplace.

-Booked clients appointments, offer other spa products for a better lifestyle

-Designed new marketing advertisement to promote new business and welcome prospective customers

-Cash handling

-Sales

EDUCATION

Cortiva Institute

January 2010 to December 2010

Associates in Business

Brookdale Community College Lincroft - Lincroft, NJ

2003 to 2005

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