Management Service

*** * * * * R D R . E U L E S S,

T E X A S *****

R OY MILLER 817-***-****

R OYC M I L L E R J R @ G M A I L . C O M

A REAS OF F OCUS : F INANCIAL A NALYST D ATA A NALYST P ROJECT M ANAGEMENT

CORE COMPETENCIES:

Highly qualified, insightful, and dedicated professional with a proven track record in

Quantitative & Qualitative Presentations developing credibility and confidence with clients, penetrating key accounts, and

Root Cause Analysis increasing revenues through relationship building. A Leader, who leads with

Project Management Humility, welcomes objections as an opportunity to share product knowledge and

GAAP Reporting expertise. Demonstrate exemplary oral and written communication skills with the

Business Development capacity to interface with all kinds of clients in all settings. Persuasive communicator

Data Migration / Mining / Analysis equipped with excellent ability to multi task and set priorities within dynamic

Operation Workflows working environments. Known as proactive and goal oriented with established record

Time and Quota Management of success, combined with skills in coordinating projects while ensuring completion

Marketing and Advertising within budget and time constraints. Equipped with problem resolution and

Regulatory Compliance motivational abilities to facilitate attainment of strategic goals and bottom line

System Processes Modification objectives. Advanced in Microsoft Office Suite (Excel, PowerPoint, Visio, Word,

Business and Client Retention Project and Access). Proficient in Essbase Excel Add In, Siebel, PeopleSoft,

Problem Resolution Accruent, JDE and Salesforce.com.

Field Management

Teambuilding

P ROFESSIONAL E XPERIENCE

F INANCIAL A NALYST / D ATA A NALYST / A SSISTANT P ROJECT M ANAGER

First Service Networks Euless, TX Aug 2007 Jun 2013

Collected and Manipulated Data from Various Internal and External Sources/Systems to be utilized in Analysis, Reporting and

Data Driven Decisions; Created models to support Ongoing KPI’s, ROI, NPV, Amortization and Process Improvement Metrics

across Various Value Chain’s and Compliance Services Operations.

Advanced User of GAAP Reporting Methods and Account Organization; Prepared Journal Entries and Reconciliations for

Monthly General Ledger Close While Auditing, Researching and Resolving All Discrepancies; Operationalized Customer

Contract into Operation Workflows via Visio.

Presented Quantitative and Qualitative Observations/Recommendations for Top Line through EBITDA Metrics, KPI’s and

Service Level Agreements to the Division President and Executive Staff via Weekly Budget Forecasting Reports/Monthly

Budget Compliance Meetings.

Liaised Directly with Client/End User to Review KPI Scorecard’s, SLA’s and YTD Status of Budget Compliance via Weekly

Calls, Monthly WebEx Meetings and Quarterly Onsite Visits; Built Operations and Process Workflows to Improve Internal

Productivity and Client Profitability.

Expert User of Pivot Tables, Formulas, Macros, Essbase Excel Add In and Microsoft Office Suite (Excel, PowerPoint, Visio,

Word, Project and Access). Proficient in Siebel, PeopleSoft, Accruent, JD Edwards and Salesforce.com.

Project Managed New Customer Rollouts, Data Migration, Data Mapping to New Server, Implementation of Proprietary /

CRM Software and Operationalized New Client Contracts.

Harvested and Installed Top Line Realization, Gross Margin Improvement, Lost Revenue Recovery and FTE Rationalization

Plans; Recruited and Managed an Internal Team of 5 to Ensure Project Plan Progression and Success.

M ETRIC A NALYST / F IELD M ANAGER

First Service Networks Linthicum, MD Aug 2007 Jun 2013

Developed and Drove Visibility to KPI’s, Data Metric’s and Trending for Compliance to Current Policies and Controls.

Reported Contractor Performance Trends to Management; Devised and Maintained Tracking Database, Spreadsheets, and

Graphs for all Contractor Metrics.

Pre Screened and Hired Service Contractors Ranging in Lines of Service such as HVAC, Electrical, Plumbing and Handyman

in the Central and Midwest Regions of North America.

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610 E C T O R D R . E U L E S S,

T E X A S 76039

R OY MILLER 817-***-****

R OYC M I L L E R J R @ G M A I L . C O M

METRIC A NALYST / F IELD MANAGER (C ONT .)

Determined Methods of Procurement and Created Strategies for Contractor Retention; Collaborated with Director of Field

Management to Ensure Proper Introduction to Company Regulations was Administered.

N OTABLE C ONTRIBUTIONS AS A NALYST

Increased Division EBITDA from $330K in 2009 to $960K in 2011, Lowering Operating Cost While Reducing Write

Offs/Loss.

Revamped All Internal and Customer Matrix, Analysis Dashboards and Reporting Formats; Automated Many Manual

Reports and Operationalized New Customer Contracts.

Developed Client Specific Data Governance, Data Management Tools and Communication Plans for FedEx, Sears and

Collective Brands.

N OTABLE C ONTRIBUTIONS AS F IELD M ANAGER

Proficiently Reduced Uncovered area of Network by 70%, Drastically Improving Customer Perception of First Service

Networks Contractor Relations.

Exclusively Designed Pre Hiring Flowcharts to Satisfy New Customers such as Starbucks and United Parcel Service.

Successfully Designed and Maintained Order Guides which contained Company Welcome Packet, Do’s & Don’ts and

Rules Regulations.

P ATIENT S ERVICE D ATA A NALYST

MedStar Health Baltimore/Beltsville, MD Nov 2002 Jul 2007

Analyzed Insurance and Other Types of Claims Including Matured Endowment Claims to Ensure Compliance with

Organizational and Government Guidelines.

Responsible for Designing, Development, and Implementing Timely and Accurate Data Reports. Oversaw and Monitored

Activities Associated to Medical Billing and Claim Requests.

Researched and Investigated Claims Systems to Evaluate Potential Impact to Organization; Informed Management of Potential

Liabilities or Process Improvements related to Current Claims Practices.

Devised and Executed Corporate Changes in Siebel; Maintained an Ongoing Effort to Determine and Maintain Equity with

Current Claims Trends.

N OTABLE C ONTRIBUTIONS :

Established and Maintained a Centralized Archive of Presentations, Billing Materials, and other Communications, which

made Invoicing Accessible to Vendors.

Managed Financial Responsibilities, to Include Estimating, Billing, Reporting, and Invoicing for Fees, Expenses and

Documentation.

E DUCATION

Penn State University World Campus (2015) Bachelor of Science in Finance

Minor in Analytics

Parkdale High School (1997) High School Diploma

A FFILIATIONS

Fundraiser / Volunteer, American Cancer Society

Volunteer, Euless Junior High Cheerleading Team

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610 E C T O R D R . E U L E S S,

T E X A S 76039

R OY M ILLER 817-***-****

R OYC M I L L E R J R @ G M A I L . C O M

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