Customer Service Administrative Assistant

**** ** **** • LOCKHART TEXAS *****

* * * . * * * . 9 4 11 • J D E E L O R E @ YA H O O . C O M

JESSICA DEE LORE

PROFESSIONAL SUMMARY

Customer service specialist who continually maintains a positive attitude while interacting with demanding

clients. Employee who goes above and beyond basic tasks and takes on multiple projects at once. Excellent

work ethic and strength in boosting company morale. Quality focused employee who is committed to

approaching tasks with tenacity and attention to detail. Motivated customer service specialist with over 6 years

sales experience in a fast paced, team based environment. Delivers positive experiences through high quality

customer care. Patient and empathetic person with extensive background in conflict resolution and customer

care.

EMPLOYMENT

Jan 2013 Jul 2013 Cash Money Towing, LLC San Leon, Texas

Administrative Assistant

Ordered and distributed office supplies while adhering to a fixed office budget.

Managed office supplies, vendors, organization and upkeep.

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Completed data entry and followed all state laws for vehicle storage facilities.

Screened all visitors and directed them to the correct employee or office.

Served as company liaison between the customers, owners, drivers, vendors, and police dispatch.

Coordinated logistics and materials for meetings, and staff events.

Aug 2012 Mar 2013 Unverzagt Residence Houston, Texas

Nanny

Promoted language development skills through reading and storytelling.

Safely transported children to and from school, medical appointments and extra curricular activities.

Engaged in after school activities including sport practice, homework and school projects.

Worked with parents to develop and implement discipline programs to promote positive behavior.

Communicated with parents about daily activities and behaviors.

Helped develop the family's schedule to maintain household order.

Organized activities that enhanced children's physical, emotional and social well being.

Encouraged children to be understanding of and patient with others.

Engaged with children on an individual basis to build positive relationships with them.

Aug 2007 Apr 2012 Denny’s Hempstead, Texas

Waitress

Consistently provided professional, friendly and engaging service.

Routinely supported other areas of the restaurant as requested, including answering telephones and

completing financial transactions for other staff.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Addressed diner complaints and resolved issues quickly and efficiently.

Quickly recorded transactions in MICROS system to deliver prompt service.

Inventoried and restocked items throughout day.

Verified cash drawer against the day's receipts.

Assisted co workers, guest inquiries, take out orders and restaurant cleanliness.

EDUCATION

2011 Hempstead High School Hempstead, Texas

High School Diploma

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