Customer Service Manager

SHAREAH HILL

Carrollton, TX *****

(Cell)469-***-****

Email:****.*******@*****.***

SUMMARY

Highly skilled professional with extensive experience in customer service, asset recovery,

and event planning. Recognized for ability to multi task including training associates,

handling complex case loads, and consistently maintaining high performance. Very strong

ability to create a positive and productive work environment. Competencies and technical

skills include:

*Conflict Management *Negotiation *Influencing (win win)

*Attention to Detail *Organization *Leadership

*Communication *Delegation *Mediation

*Discovery (technical) MS Office Suite *10 Key By Touch

PROFESSIONAL EXPERIENCE

SANTANDER CONSUMER USA, Lewisville, TX

Back End Account Manager (2007 2012)

Assisted and educated customers in improving and maintaining excellent financial status

increasing corporate revenues and portfolio.

*Identified and resolved problem accounts through negotiation and business strategy.

*Diplomatically resolved customer concerns improving business relationships that

increased business value.

*Promoted a positive atmosphere amongst peers to increase company morale.

RGS FINANCIAL (2005 2007) Carrollton, Tx

Team lead assisting peers in the business portfolio and negotiation with the customer to

increase and improve revenues for the company.

*Developed a help system to effectively guide peers to help service accounts and improve

business relations.

*Worked with a multitask team designed to supplement the immediate and necessary

business needs of various departments on a daily basis.

*Coordinated team building functions which raised morale and productivity.

NATIONWIDE RECOVERY SYSTEMS (2002 2005) Dallas, Tx

Assisted customers with recognizing and resolving problem account situations.

*Recognized as a strong associate in my field with honors for high performance and

quality.

*Assisted in creating, developing and implementing projects to raise company morale and

productivity with activities including on site activities.

LITTLE BLESSINGS DAYCARE (1995 2001) Wichita, Ks

Owner/Director

EDUCATION

1988 1992 Southeast High School

1992 1995 Grambling State University

References Available Upon Request

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