Customer Service High School

Lavenda Holmes

*** * **** **

Olanta, SC *****

843-***-****

***********@*****.***

Summary: Gain employment involving customer service and high input call

centers.

Experience: Valleycrest Homestaed FL 33033

Switchboard Operator 03/2010-11/2012

- Operated communication systems, telephones, switchboard

intercom, two way radio. Answered incoming calls, greeted

callers, transferring calls and taking messages.

- Paged individuals to inform them of telephone calls, routed

emergency calls appropriately.

- Relayed and routed written and verbal messages, placed

telephone calls an arranged conference calls, and performed

clerical duties.

Sam's Club Florence SC 29501

Sales Associate 11/2005 - 01/2010

- Greeted Club members and their guests.

- Assisted in product selection.

- Answered customers' questions and concerns.

- Handled customer purchases and returns.

Laidlaw Transit Washington DC

Call Center Representative 07/1998 - 08/2005

- Handled over 160 calls per day.

- Input new data for bus routes via computer.

- Answered parents questions and concerns.

- Light clerical duties such as: fax, copies, and answering

telephones.

Education: H.D. Woodson Senior High School Washington DC

High School Diploma 1994-1998

References: Available upon request.

Contact this candidate