Project Manager Customer Service
Resume:
Earl Klinker
Gainesville, FL 32606
**********@*****.***
Executive Summary
Earl is a senior IT mainframe professional with twenty-five years of
experience. His background includes all aspects of the SDLC. In
particular he is very knowledgeable in the areas of: application
development, Change Control Management, Production Support and Business.
His career has afforded him the opportunity to program various languages
and file structures. His ability to promote all aspects of the SDM
lifecycle and lead his teams to do the same, have resulted in
implementations on time and on budget. Integrating newer technologies
into legacy mainframe applications has been another area of focus. Earl
has industry experience in Insurance, Telecommunications, Credit Card
processing and Utility, and his many years of experience make Earl a very
valuable team member.
Professional Experience
Incepture
Jacksonville, FL
Mainframe Developer II
October 2009
< Provided contractor support of a mainframe Customer Information Platform
application for a Health Insurance Company.
Northwestern Mutual Financial
Milwaukee, WI
Mainframe Programmer/Analyst
June 2005 - September 2008
< Created and reviewed all documentation to support SDLC from functional
specs through implementation plans in support of multiple million dollar
projects
< Designed, coded and tested batch and CICS online PL/I modules in support
of legacy Field Compensation application that used VSAM and DB2 file
structures
< Used MQ Series to access needed data from Sybase for processing on
mainframe application
< Produced adhoc reporting using SAS
< Provided 24X7 oncall production support
< Utilized SQL, QMF, Fileaid and Comparex for data Analysis
Adtec IT Consulting
Madison, WI
IT Contractor
March 2005 - June 2005
< Provided contractor support at WPS Health Insurance for a batch health
insurance application using COBOL, JCL, and Easytrieve
Quest Solutions, Inc.
Des Moines, IA
IT Contractor
July 2004 - March 2005
< At Amerus, developed 100+ scripts to perform loading, exporting or
importing of data from DB2 tables on the mainframe to a server. Built
MQT tables in DB2 for Windows v8. Created numerous jobs to FTP data
from mainframe to server which included DYL280 steps to convert packed
decimal data to character data. Modified bind cards to allow COBOL
programs to execute against the tables on either platform
< Worked with DBA to monitor and tune process for peak efficiency
< Provided oncall support for all modifications
Principal Financial Group
Des Moines, IA
IT Programmer Analyst
January 2003 - July 2004
< Developed and maintained batch and online COBOL, CICS, VSAM, and DB2
programs associated with document imaging and storage of residential
mortgage documents on microfiche, microfilm, CD/DVD and IBM Content
Manager
< Converted all document imaging programs from 7 digit to 9 digit loan
numbers (key)
< Utilize XML to communicate with server based applications
< Monitored and maintained small JAVA application that was used to
retrieve copies of documents from vault storage at another bank
< Created numerous data files for Mortgage sales to other servicing
companies
< Provided 24X7 on call production support
MCI Worldcom
Cedar Rapids, IA
Sr Mainframe Developer
September 2000 - July 2002
< Developed and maintained batch and online COBOL, CICS, DB2, and QMF
programs associated with long distance corporate billing systems
< Created adhoc QMF jobs for data fixing to recover lost revenues
averaging $70,000 per month and data conversions associated with
various releases
< Provided assistance with Endevor related issues for the Mega development
staff
< Shared oncall responsibilities
Sai Software Consultants
Cedar Rapids, IA
IT Conslutant
May 1996 - September 2000
< While managing the Endevor migration project, I also provided
programming support of CICS online COBOL modules and BMS maps to allow
for on time project implementation
< Coordinated efforts of Commercial Billing teams to insure that all
programs met Y2K requirements. This resulted in zero outages when year
2000 began. This also included delivering over 50,000,000 lines of
code to third party vendors for independent verification. Built and
maintained DB2 tables to track entire inventory of software
< Downloaded all source code to vendor for Independent Validation and
Verification phase of Y2K project
< Instrumental in the integration of Oracle into Legacy COBOL programs
for a utility company
< While assigned to IES, developed and maintained batch and online
COBOL, CICS, and VSAM programs associated with utility billing and
customer service
< Created or modified BMS maps using a product called GTB
< Provided first level support to customer service call center staff
Pittsburgh Business Consultants
Cedar Rapids, IA
Project Manager
April 1995 - May 1996
< With no formal project management training, accepted Project Manager
responsibility for MCI Mega Commercial Billing teams moving entire
application from their data center in Cedar Rapids, IA to a data
center in Omaha, NE while maintaining on time billing. This included
the stopping of the billing application after calculation of
statements in batch cycle, physical transportation of storage media,
verification of data in the new data center, and restarting of the
application with minimal effect to the users and no delay to printing
customer statements that billed >$200 million per month
< Used MS Project to monitor and track progress of project.
< Assisted the NCBS application teams with movement of software and data
from one development LDC to another LDC with no disruption of new
releases. This included creating Easytrieve programs to read tape
catalogues and use balk data transfer methods to transfer data to the
new data center programmatically
First Data Resources
Omaha, NE
Endevor Administrator / Sr Software Developer/Analyst
November 1989 - April 1995
< Instrumental in the installation of Endevor and migration of Credit
Card software onto a formalized version management tool. This
included setting up all parameters to allow this automated change
control system to be integrated into existing methodology and
building COBOL, COBOL II, COBOL 370, CICS, DB2, BMS MAP, and BAL
compilers. Eventually lead team of 5 administrators
< Provided 24X7 support of the Endevor application, I was only person
supporting for the first year
< Responsible for the training of 1200+ developers and managers in
multiple locations on the use of Endevor
< Assumed responsibility to enhance and maintain Credit Card Registry
batch and online COBOL, CICS, and VSAM software after only one week
of application training with no previous CICS experience
< Modified numerous CICS screens using native BMS map coding
< Using DYL280 and other utilities, created numerous adhoc jobs to
produce needed reports
US Sprint
Dallas, TX
Programmer/Analysis III
February 1989 - November 1989
< Developed and maintained batch COBOL and VSAM telephone billing
programs
< Created adhoc reports using DYL-280 to assess the impact of possible
errors
< Provided 24X7 on call production support
General Electric Consulting Services
Dallas, TX
Business Programmer/Analysis
October 1987 - February 1989
< Analyzed billing application to identify and remove all dead code using
Recoder for US Sprint
< Provided contractor support to complete year end reports for Annuity
Board of Southern Baptist
Convention using Natural/Adabas
Texas Instruments
Dallas, TX
Business Programmer/Analysis
May 1984 - February 1989
< Designed, coded, and tested COBOL, VSAM, IMS DB/DC, and DL1 programs
to track and bill for telephone equipment which resulted in the
recovery in excess of $1 million per year
< Modified internal email message request screens to automate the
process and reduce errors due to manual processes
< Automated the internal billing associated with cellular phone charges
< Designed, coded, and tested COBOL, VSAM, IMS DB/DC, and DL/1 programs
in support of an automated warehouse inventory application that
executed on six different datacenters around the world
Technology
Expertise
Programmer/Analyst
Production Support
Project Manager
Languages
COBOL, CICS, PL/I, EASYTRIEVE, DB2, QMF, SQL, MVS JCL, VSAM, SAS, DYL-280,
XML, IMS DB/DC, DL/1, HTML, UDB DB2, MQ SERVER
Tools & Other Products
TSO/ISPF, LIBRARIAN, PANVALET, SYNCSORT, TABLEBASE,SDFII, FILEAID, DATA-
XPERT, ABENDAID, COMPAREX, XPEDITER, CA-ENDEVOR, CHANGEMAN, INTERTEST, GTB,
TIQ, SYSD, LOOK, ROSCOE
Other Software
MS Office, MS Project, MS Outlook, MS Sharepoint, Serena Team Track, Serena
Version Manager, Lotus Notes
Education
University of Northern Iowa Cedar Falls, IA, Business Administration
Kirkwood Community College Cedar Rapids, IA, Continuing education classes
JAVA, C, C++, SQL Server Programming
Military
US Air Force, Iowa Army National Guard, Iowa Air National Guard and US Army
Reserve - Retired E8 with 31 years of service. Managed 100+ enlisted troops
following direction of commander.
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