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Project Manager Customer Service

Location:
Gainesville, FL
Posted:
October 08, 2013

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Resume:

Earl Klinker

**** ** **** *****

Gainesville, FL 32606

C 321-***-****

ab90rh@r.postjobfree.com

Executive Summary

Earl is a senior IT mainframe professional with twenty-five years of

experience. His background includes all aspects of the SDLC. In

particular he is very knowledgeable in the areas of: application

development, Change Control Management, Production Support and Business.

His career has afforded him the opportunity to program various languages

and file structures. His ability to promote all aspects of the SDM

lifecycle and lead his teams to do the same, have resulted in

implementations on time and on budget. Integrating newer technologies

into legacy mainframe applications has been another area of focus. Earl

has industry experience in Insurance, Telecommunications, Credit Card

processing and Utility, and his many years of experience make Earl a very

valuable team member.

Professional Experience

Incepture

Jacksonville, FL

Mainframe Developer II

October 2009

< Provided contractor support of a mainframe Customer Information Platform

application for a Health Insurance Company.

Northwestern Mutual Financial

Milwaukee, WI

Mainframe Programmer/Analyst

June 2005 - September 2008

< Created and reviewed all documentation to support SDLC from functional

specs through implementation plans in support of multiple million dollar

projects

< Designed, coded and tested batch and CICS online PL/I modules in support

of legacy Field Compensation application that used VSAM and DB2 file

structures

< Used MQ Series to access needed data from Sybase for processing on

mainframe application

< Produced adhoc reporting using SAS

< Provided 24X7 oncall production support

< Utilized SQL, QMF, Fileaid and Comparex for data Analysis

Adtec IT Consulting

Madison, WI

IT Contractor

March 2005 - June 2005

< Provided contractor support at WPS Health Insurance for a batch health

insurance application using COBOL, JCL, and Easytrieve

Quest Solutions, Inc.

Des Moines, IA

IT Contractor

July 2004 - March 2005

< At Amerus, developed 100+ scripts to perform loading, exporting or

importing of data from DB2 tables on the mainframe to a server. Built

MQT tables in DB2 for Windows v8. Created numerous jobs to FTP data

from mainframe to server which included DYL280 steps to convert packed

decimal data to character data. Modified bind cards to allow COBOL

programs to execute against the tables on either platform

< Worked with DBA to monitor and tune process for peak efficiency

< Provided oncall support for all modifications

Principal Financial Group

Des Moines, IA

IT Programmer Analyst

January 2003 - July 2004

< Developed and maintained batch and online COBOL, CICS, VSAM, and DB2

programs associated with document imaging and storage of residential

mortgage documents on microfiche, microfilm, CD/DVD and IBM Content

Manager

< Converted all document imaging programs from 7 digit to 9 digit loan

numbers (key)

< Utilize XML to communicate with server based applications

< Monitored and maintained small JAVA application that was used to

retrieve copies of documents from vault storage at another bank

< Created numerous data files for Mortgage sales to other servicing

companies

< Provided 24X7 on call production support

MCI Worldcom

Cedar Rapids, IA

Sr Mainframe Developer

September 2000 - July 2002

< Developed and maintained batch and online COBOL, CICS, DB2, and QMF

programs associated with long distance corporate billing systems

< Created adhoc QMF jobs for data fixing to recover lost revenues

averaging $70,000 per month and data conversions associated with

various releases

< Provided assistance with Endevor related issues for the Mega development

staff

< Shared oncall responsibilities

Sai Software Consultants

Cedar Rapids, IA

IT Conslutant

May 1996 - September 2000

< While managing the Endevor migration project, I also provided

programming support of CICS online COBOL modules and BMS maps to allow

for on time project implementation

< Coordinated efforts of Commercial Billing teams to insure that all

programs met Y2K requirements. This resulted in zero outages when year

2000 began. This also included delivering over 50,000,000 lines of

code to third party vendors for independent verification. Built and

maintained DB2 tables to track entire inventory of software

< Downloaded all source code to vendor for Independent Validation and

Verification phase of Y2K project

< Instrumental in the integration of Oracle into Legacy COBOL programs

for a utility company

< While assigned to IES, developed and maintained batch and online

COBOL, CICS, and VSAM programs associated with utility billing and

customer service

< Created or modified BMS maps using a product called GTB

< Provided first level support to customer service call center staff

Pittsburgh Business Consultants

Cedar Rapids, IA

Project Manager

April 1995 - May 1996

< With no formal project management training, accepted Project Manager

responsibility for MCI Mega Commercial Billing teams moving entire

application from their data center in Cedar Rapids, IA to a data

center in Omaha, NE while maintaining on time billing. This included

the stopping of the billing application after calculation of

statements in batch cycle, physical transportation of storage media,

verification of data in the new data center, and restarting of the

application with minimal effect to the users and no delay to printing

customer statements that billed >$200 million per month

< Used MS Project to monitor and track progress of project.

< Assisted the NCBS application teams with movement of software and data

from one development LDC to another LDC with no disruption of new

releases. This included creating Easytrieve programs to read tape

catalogues and use balk data transfer methods to transfer data to the

new data center programmatically

First Data Resources

Omaha, NE

Endevor Administrator / Sr Software Developer/Analyst

November 1989 - April 1995

< Instrumental in the installation of Endevor and migration of Credit

Card software onto a formalized version management tool. This

included setting up all parameters to allow this automated change

control system to be integrated into existing methodology and

building COBOL, COBOL II, COBOL 370, CICS, DB2, BMS MAP, and BAL

compilers. Eventually lead team of 5 administrators

< Provided 24X7 support of the Endevor application, I was only person

supporting for the first year

< Responsible for the training of 1200+ developers and managers in

multiple locations on the use of Endevor

< Assumed responsibility to enhance and maintain Credit Card Registry

batch and online COBOL, CICS, and VSAM software after only one week

of application training with no previous CICS experience

< Modified numerous CICS screens using native BMS map coding

< Using DYL280 and other utilities, created numerous adhoc jobs to

produce needed reports

US Sprint

Dallas, TX

Programmer/Analysis III

February 1989 - November 1989

< Developed and maintained batch COBOL and VSAM telephone billing

programs

< Created adhoc reports using DYL-280 to assess the impact of possible

errors

< Provided 24X7 on call production support

General Electric Consulting Services

Dallas, TX

Business Programmer/Analysis

October 1987 - February 1989

< Analyzed billing application to identify and remove all dead code using

Recoder for US Sprint

< Provided contractor support to complete year end reports for Annuity

Board of Southern Baptist

Convention using Natural/Adabas

Texas Instruments

Dallas, TX

Business Programmer/Analysis

May 1984 - February 1989

< Designed, coded, and tested COBOL, VSAM, IMS DB/DC, and DL1 programs

to track and bill for telephone equipment which resulted in the

recovery in excess of $1 million per year

< Modified internal email message request screens to automate the

process and reduce errors due to manual processes

< Automated the internal billing associated with cellular phone charges

< Designed, coded, and tested COBOL, VSAM, IMS DB/DC, and DL/1 programs

in support of an automated warehouse inventory application that

executed on six different datacenters around the world

Technology

Expertise

Programmer/Analyst

Production Support

Project Manager

Languages

COBOL, CICS, PL/I, EASYTRIEVE, DB2, QMF, SQL, MVS JCL, VSAM, SAS, DYL-280,

XML, IMS DB/DC, DL/1, HTML, UDB DB2, MQ SERVER

Tools & Other Products

TSO/ISPF, LIBRARIAN, PANVALET, SYNCSORT, TABLEBASE,SDFII, FILEAID, DATA-

XPERT, ABENDAID, COMPAREX, XPEDITER, CA-ENDEVOR, CHANGEMAN, INTERTEST, GTB,

TIQ, SYSD, LOOK, ROSCOE

Other Software

MS Office, MS Project, MS Outlook, MS Sharepoint, Serena Team Track, Serena

Version Manager, Lotus Notes

Education

University of Northern Iowa Cedar Falls, IA, Business Administration

Kirkwood Community College Cedar Rapids, IA, Continuing education classes

JAVA, C, C++, SQL Server Programming

Military

US Air Force, Iowa Army National Guard, Iowa Air National Guard and US Army

Reserve - Retired E8 with 31 years of service. Managed 100+ enlisted troops

following direction of commander.



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