Manager Human Resources

Kim Griffin

Executive Director of Operations

************@*****.***

Summary

I have 15 years’ experience in business management and employee/client development. For the last 8 years I

have been the Executive Director of Operations for a 50+ legal collection call center.

My most recent full-time position is working for myself as my own career research analyst, self-motivator, and

seeker of a new career path due to company closing. I want to be able to put my strengths and skills back into

the workforce with a great company!

I am an accomplished business professional that expects outstanding conduct and performance from each

member of my team. That I can guarantee they will receive from me as well. To show up with a positive can

do attitude ready to do whatever is needed to accomplish our goals for the day is a non-negotiable. We are the

face of the company and must always keep that in mind! I am a confident leader that can delegate projects,

empower the team to do them, and will be there to help when needed. I focus on hiring the best talent and

developing them and then getting out of their way to let them achieve. I feel it is important to give timely

feedback on assignments/performance positive or negative. Continuous improvement will always be a topic of

discussion. On a daily and weekly basis we need to look at what went right, what went wrong, and where and

how we can improve upon it. I consider myself to be very open-minded and approachable. I'm a good listener

and will always make time to listen to my staff when they are experiencing a difficulty and need my input. The

ability to obtain the trust of our employees and clients while operating with a high level of personal and

professional integrity is something I take pride in.

Demonstrated success in:

Meeting with clients on and off site~ vendor relationships ~ budgets ~ performance evaluations ~ conducting

monthly meetings with staff ~ recruiting ~ interviewing ~ training and developing ~ policies and procedures ~

human resources ~ payroll ~ compliance ~

Experience

Executive Director of Operations at The Law Office of Larry Roach

2005 - 2013 (8 years)

2 recommendations available upon request

Juvenile Services Director at Fayette County Community Corrections

June 1998 - December 2005 (7 years 7 months)

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Office Manager at Whitewater Electrical Contractors

January 1990 - December 1995 (6 years)

Volunteer Experience

Strides for a Cure Team B:A:D at National Breast Cancer Foundation

In loving memory of our co-worker at Summit County Suicide Prevention Coalition - Alcohol, Drug ...

Food Drives at Haven of Rest Ministries

Company wide donation campaigns at Battered Women's Shelter and The Rape Crisis Center of

Summit and Medina Counties

Skills & Expertise

Human Resources

Employee Relations

Relationship Management

Strategic Planning

Highly self-motivated

Staff Development

Highly personable

Ethical Decision Making

Employee Handbooks

Interviews

Terminations

Difficult Situations

Remaining calm in a crisis

Cultural Awareness

Executive Management

Vendor Management

Highly Reliable

Trusted Business Partner

Promotions

Timely Decision Making

Motivation

Time Management

Policy

Team Building

Employee Recognition

Operations Management

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Kim Griffin

Executive Director of Operations

************@*****.***

2 people have recommended Kim

"I am very pleased to write this recommendation for Kim Griffin. I have worked closely with her for more

than seven years as one of her company’s supervisor and have found her extremely competent and enjoyable

to work with. She is approachable, bright, innovative, and dependable. Among her many accomplishments,

Kim almost single-handedly set up our policies and procedure handbook and implements all changes in our

company to streamline the hire, firing and written notice system. Her interpersonal skills and emphasis on

efficiency had made our employee retention and productive increase significantly. As well as allow our

management staff to have a more effective procedure to handle there direct staff. Kim has been an essential

part of what made the Law Office of Larry Roach one of the best places I have ever worked. I enthusiastically

recommend her for this position. If you have any questions I can answer about Ms. Griffin’s exceptional

record with our company, please do not hesitate to contact me."

Brooke Stender, Collections Manager, Law Office of Larry Roach, reported to Kim at The Law Office of

Larry Roach

"As the former General Manager for The Law office of Larry Roach, I have firsthand knowledge of Kim’s

talent and professionalism. I have known Kim for approximately 8 years. Kim has demonstrated incredible

initiative and a strong dedication, she adjusts to all different circumstances and environments. She is

successful with handling employee’s situations and quickly learns tasks at hand. Kim leads by example and

many people find her enthusiasm and dedication both inspiring and motivating. Kim works hard to make

decisions both ethically and morally, both professionally and outside of work. Kim has worked hard to build

authentic relationships with her co workers. Her efforts have created a happier and more productive team

environment. I believe Kim exhibits many of the qualities that are essential to a striving company."

Renee Bloomfield, Office manager, law office of Larry Roach, reported to Kim at The Law Office of

Larry Roach

Contact Kim on LinkedIn

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Contact this candidate