Manager Service

Mary Anne Rohr

**** ******* **** **** 336-***-****

Greensboro, NC 27455 ************@***.***

Summary

An accomplished and highly enthusiastic business development manager who

is genuinely energized by people interaction and problem solving. Very

practical, articulate, and creative with the proven ability to bring people

and processes together to complete the tasks at hand. Leverages excellent

organizational skills to manage multiple, ongoing tasks while fostering

cooperation through good relationships.

In late 2009, it was necessary for me to take the time to prepare and sell

my mother's home and downsize her to a retirement community. This project

is now complete, she is happy, and I am ready to re-enter the workplace. I

have also been active in doing volunteer work at StepUp Ministries, which

provides a job readiness program helping individuals with resumes,

interview skills, and dressing appropriately for interviews and the

business environment.

Professional Experience

General Motors, Greensboro, NC

Southeast Region - Service and Parts Operations

Fixed Operations Development Manager - 2008 - 2009

. Successfully increased customer retention by partnering with 23

Dealerships in the Greensboro area that included collaborating with

Service, Parts, and Sales Managers to retain General Motors customers

by improvement of the customer's purchase and service experience.

. Tracked and evaluated results of promotions and programs, and

developed training paths for dealership personnel to improve customer

retention results.

. Recognized at MidYear Channel Review as being the only F.O.D.M. in

the Southeast Region to have a positive trend in increased customer

pay revenue in my area of responsibility.

Southeast Region -Vehicle Sales, Service & Merchandising

General Motors District Service Manager (Charlotte Zone), 1999 - 2008

. Responsible for all aspects of dealership service: warranty

administration, customer satisfaction, personnel training, and

profitability for 13 General Motors dealerships in the Charlotte area.

. Efficiently traveled and worked from a home office, created own

itinerary, etc., to meet the Regional and Zone goals for each of these

dealerships.

. Ranked as #2 District Ser Mgr within the Southeast Region on all

performance criteria. Won a trip to Hawaii by placing second out of

the 54 District Service Managers in the Southeast Region.

. Selected by GM Southeast Region to serve as liaison between General

Motors and Central Piedmont Community College for their Automotive

Technology Associate Degree Program to encourage careers in the

automotive industry.

. Recipient of the GM Southeast Region "Peach" award in 2002 for

outstanding leadership. Award is presented to recipients nominated by

their Zone Manager and approved by the Regional Managers.

. Selected to research and revise the Warranty Administrator Training

Courses being offered through General Motors to improve and update the

course material. Worked with the National Training Manager and course

facilitators to completely update the material.

Mary Anne Rohr Page 2 of 2

Education

Pfeiffer College Misenheimer, NC

B.S. Degree in Business Administration, Concentration in Marketing, 3.4 GPA

Pfeiffer University

Masters Degree in Organizational Management, 3.45 GPA

Organizations

. Greensboro Newcomers Club, Volunteerism Group Co-Founder

. Women's Leadership Team, United Way of Greensboro

. Howard's Walk Homeowner Assn., Board Secretary and Co-Founder of

Neighbor-Aid Group

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