Customer Service Sales
Resume:
Felicia Brunson
** **** ********** ****, ****** S.C 29153 803-***-****
Education: Central Carolina Technical College, Sumter, SC
Associate of Science
Graduation Date: May, 2011
Career Achievements
Reputed for providing consistent communication, always met deadlines, and going above and beyond to solve
problems.
Developed and grew customer relationships through personalized customer appreciation programs and by
proactively anticipating and fulfilling customer needs.
Supervised and guided department sales associates in achieving targeted sales and profitability goals while
providing focused and courteous customer service.
Train staff to deliver quality customer service.
Skills: Customer Service, Diversity, Conflict Resolution, Telephone Etiquette,
Knowledgeable of Microsoft Office (Word, Excel, PowerPoint and Publisher)
Operation of POS, copiers and fax machines, type 90 wpm
Work Experience:
Maxway
Sumter, SC June 2010 January 2013
Store Manager
Providing help and advice to customers, using the organization’s products or services;
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Communicating courteously with customers by telephone, email and face to face;
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Investigating and solving customers’ problems (these may be more complex or long standing problems that have
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been passed over by customer service assistants);
Issuing refunds or compensation to customers;
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Keeping accurate records of discussions or correspondence with customers;
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Resolving the conflicts and maintaining professional decorum.
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Handling the register including all cash, pos and credit sales plus refunds and exchanges.
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Stock management restocking sizes from the stockroom, assisting with inventory
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Regular cleaning duties around the store include vacuuming, dusting, cleaning mirrors and steaming clothing
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Assisted with banking daily cash amounts
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Developing feedback or complaints procedures for customers to use;
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Developing customer service policies and standards for your organization or department;
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Meeting with other managers to discuss possible improvements to customer service provided;
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Being involved in staff recruitment and appraisals;
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Felicia Brunson
84 East Brewington Road, Sumter S.C 29153 803-***-****
Training staff to deliver a high standard of customer service;
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Leading or supervising a team of customer service staff;
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Learning about your organization’s products or services and keeping up to date with any changes
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Personal Health Care of Sumter, SC Jan 2007 May 2010
• Data Entry Clerk
• Assisted with developing feedback or complaint procedures for customers to use
• Handling customer complaints or any crises, such as security issures or a patient being taken ill
• Performed light housekeeping
• Provided residential living assistance to elderly and disable individuals.
Golden Corral, Sumter, SC Jan 2005 Aug 2006
Server
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Cashier (computerized registers)
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Brunson & Son Fencing, Sumter, SC Apr 2005 Jan 2006
Data Entry Clerk
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Compiled, sorted and verified accuracy of data entered
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Entered data from source documents into computer using keyboard
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Community
Service: Berea Seven Day Adventist Church May 2007 Aug 2008
• Usher
Victory Home Health Jan 2007 Jan 2008
Provided residential living assistance to elderly and disabled individuals
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Performed light housekeeping
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Prepared meals and gave proper medications
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Escorted to doctor appointments
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Entertained resident by reading and card playing
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Paid utility bills
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References: Available upon request
Contact this candidate