Manager Quality

Timothy Gougler

***** **** ******* *****

Tulsa, Oklahoma 74116

Phone :918-***-****

E Mail: **********@*****.***

Objective:

Main objective is to oversee all daily operations, cleanliness, and sanitation throughout all

venues on property while surpassing guest needs and expectations. Raise department standards,

job and product knowledge, and the quality and quantity of work in order to ensure all safety

and health department regulations are being met in a systematic approach. Strengthen overall

group communication, team building skills, and overall team morale to increase productivity and

efficiency for all employees.

Experience:

Hard Rock Casino & Resort: July 2009 July 2013: 4 total years of Food & Beverage, and

Hospitality knowledge, as well as 2 years of Management experience.

2009 2011: Culinary Utility Learned basic skills in the Stewarding Department such as

sanitization, deep cleaning, operating and completing banquet dinners, and team organization.

Timothy Gougler

• • •

2011 2013: Shift Supervisor My daily responsibilities consisted of overseeing the daily

operations for a maximum 15 person crew.

Conducted and implemented fast paced ideas and projects, and checked on complete assignments

to ensure quality of work . Producing ways to direct

and guide team to increase job performances and production. Record daily attendance for

all shift members. Schedule staff based on forecasted volumes. Train each employee on

proper cleaning methods and operation of the equipment. Provide all supporting

documentation to address any violation of the policies and procedures by taking corrective

action if coaching fails. Appraise each employee yearly based on their individuality while at

work. Monitor supplies needed to create requisitions to maintain additional par levels as

appropriate.

October 2012 May 2013 active Executive Steward. Responsible for

the department of maximum of 45 hourly employees and 3 salaried supervisors. Maintained

entire departments hiring and terminations. Ensured all employees bi weekly compensation

is accurate by monitoring and correcting any errors if possible. Department scheduling.

Basic knowledge of departments budgeting and finances.

Leadership & Skills :

Avails ones positive sense of humor in order to establish constructive team morale, and

respectful communication.

Strong team building skills.

Develop and implement strategies for attracting and retaining employees.

Create and implement ideas and practices that support employee engagement and

interactions with all kitchen staff.

Provide all employees with the proper tools and environment they need to deliver the

Timothy Gougler

• • •

company exceptional practices to perform tasks better, faster, and more efficiently.

Swift minded individual with the ability to perform tasks, and give direct guidance to others

while performing daily operations

Invaluable verbal communication skill’s engaged clearly

ServeSafe Certified and Cherokee Food Handlers License

Completed Cherokee Nation classes such as: Difficult Conversations & Corrective Actions,

Effective Performance Appraisals, Kronos for Managers, and Attended Tulsa’s Fats.Oils.Grease

Seminar.

Advanced skills with Microsoft Word, Excel, and Outlook.

Innovative abilities to create graphs, charts, templates, forms, and lists.

References:

Chef Gerald Harden: Fine Dining Chef

Hard Rock Casino & Resort

Timothy Gougler

• • •

Office:918-***-****

Email: ******.******@*******************.***

Chef Tony Aidoo, Executive Banquet Chef

Hard Rock Casino & Resort

Office:918-***-****

Email: ****.*****@*******************.***

Steven Clowdus, McGill’s on 19 Manager

Hard Rock Casino & Resort

Office: 918-***-****

Email: ******.*******@*******************.***

Contact this candidate