Customer Service Human Resources
Resume:
Qiana Futrell
Saint Louis, Mo. 63114
*********@*****.***
Seeking a career position with a company where I might utilize my training
alone with my expert Customer Service experience, and the opportunity for
growth and advancement.
Qualifications: Highly competitive, excellent communication skills, alone with
excellent professional phone etiquettes. Demonstrated by the ability to work with
people of diverse backgrounds, Listen to determine the needs of customers
before offering a solution. Quickly establish rapport with clients and eager to
except new challenges.
Private Duty/ Caregiver - 04/2009 - 09/2013- Duties included but not limited to helping
the patient with basic physical care, such as toileting, bathing, grooming, and eating;
providing basic medical care, such as giving medications and dressing wounds;
communicating with the patient's health care providers;
taking over the patient's former responsibilities within the family, such as caring for
children;
responding to emergencies.
3PD Inc. 12/11- 09/12- Admnistrative Assistant /Dispatcher with general office
duties such as faxing, email responses, filing, following up with customer complaints
and addressing customer issues.
Federal Mogul 11/09-11/11- Present Diesel Sales Coordinator/FP Diesel Sales
Customer Service Agent Processed and track orders for clients, primary interface
with customer contacts, and resolves client account issues. Receive and review
orders for submission to completion and facilitates all client communication
ensuring the best customer service. Track, transfer, and process orders to meet
customer requirements. Resolves billing questions and issues and works with
accounts, payable/receivable, Answer incoming calls from current and past
customers about product and service availability, pricing information, contracts and
service level agreements.
Greatwest Insurance 08/07-11/09 Eligibility Specialist assess whether or not
individuals qualify for various programs. Typically these programs offer financial
aid from the government, especially in the healthcare industry. Eligibility specialists
work with Medicare or Medicaid, disability claims and other government-sponsored
programs.
United Health Group 08/05-08/07Enrollment specialists perform a mix of job
functions in the education, insurance and human resources industries. It takes
clerical, analytical and people skills to enroll new members in education and
insurance programs, maintain old members and answer questions about products,
services and programs.
Email: *********@*****.***
References Felicia Stevenson- Federal Mogul 314-***-****
Terry Hackett- United Healthcare 314-***-****
MiMi Thames- 3PD Inc, 314-***-****
Contact this candidate