Human Resources Generalist
Resume:
Cynthia R. Dozier
Rock Hill, SC ***** **************@*****.*** Cell 803-***-****
CAREER SUMMARY:
Dynamic, results oriented human resources professional offering versatile and successful HR
experience in recruiting, staffing, benefits, employee relations, payroll, training and
performance/career development along with staff development and various multi-level
organizational team support.
Proven track record of successful team guidance and management, offering excellent
interpersonal skills, and effectively solving critical and complex employee issues. Demonstrates
leadership, effective communication, time management, organizational, and analytical skills.
RELEVANT SKILLS:
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), Lotus Notes,
People Net, People Link, Taleo, ADP, People Soft, Ceridian, Kronos, HRXchange, People
Trak, Ultipro, Recruiter WorkBench, Netmail, Intranet design and Internet research
• Full-cycle Recruiting & Staffing, Onboarding, Health and Welfare Benefits, Federal and state
employment law compliance, FMLA, ADA, Workers Compensation, COBRA, HIPPA, HR
auditing and reporting
PROFESSIONAL EXPERIENCE:
MCKINSEY & COMPANY, Charlotte, NC 2009 - 2013
Human Resources Administrator
Brilliantly managed a full range of staffing and professional development activities in collaboration
with multiple departments, teams, managers, coordinators and partner groups. Effectively
implemented, managed and trained team on new HRIS database.
• Directed staffing processes by identifying staffing needs, sourcing, collecting and
processing associate information
• Administered and served as main point of contact for relevant team information, coaching
and guidance
• Assisted with team and summer new hire onboarding
• Maintained relevant HRIS databases and file records and assisted in preparing staffing-
related reports
• Conducted and assisted with data analysis of staffing reports
• Coordinated semi-annual performance review and merit increase processes
• Worked closely with team managers to implement team goals and objectives
• Assisted with management of third party vendor relationships
SPHERION, Charlotte, NC (Contract) 2006 – 2009
Human Resources Generalist/Client Service Manager
TRC STAFFING, Charlotte, NC (Contract)
Human Resources Generalist/Benefits Administrator
ACT CONSULTING, Charlotte, NC (Contract)
Recruiter/Recruiting Coordinator
Successfully completed assigned client contracts and demonstrated exceptional work in functional
areas of the human resources department, which included full-cycle recruitment, staffing,
onboarding and employment, new hire process, personnel records, employee relations, job
evaluation, compensation management, payroll and benefits administration, organizational
development, training and security control.
Cynthia Dozier
**************@*****.***
Page 2
• Supervised, motivated, trained staff members to meet the needs of clients
• Consulted and coordinated with hiring managers for recruiting and staffing needs
• Facilitated job fair efforts
• Managed recruitment processes
• Sourced, screened resumes and conducted employment interviews for various positions
• Performed background, drug screening and reference checks
• Generated offer letters and coordinated relocation packages
• Conducted onboarding, new hire orientation, exit interviews and terminations
• Provided employee training, relations and benefits administration
• Managed employee PTO, FMLA, leave of absence, unemployment and disability programs
• Maintained HRIS
SOLIANT, Lancaster, SC 2001 – 2006
Human Resources Assistant Manager
Facilitated various HR duties including the recruiting and hiring processes by providing technical
and logistical support in compliance with federal and state law. Ensured the satisfaction of hiring
managers, candidates, and new hires by providing responsive, high quality, professional service
and support in the staffing and recruiting function.
• Worked closely with HR manager to plan, develop, and evaluate company goals and
objectives
• Coordinated benefits and payroll administration
• Managed associate PTO, leave of absence, FMLA and disability programs
• Researched and assisted in solving intercompany employee relations challenges
• Conducted full-cycle recruiting and new hire onboarding activities and orientation
• Maintained staffing and third party vendor relationships
• Maintained employee handbook
• Coordinated company social activities which increased employee morale
• Lead community involvement and associate recognition programs and initiatives
• Managed HRIS and employee file records
GE CAPITAL, Charlotte, NC 2006 – Current
Part-time Work at Home Customer Service Representative
Accountable for handling inbound calls from Belk customers while developing and maintain a
positive relationship between the customer and GE Capital.
• Determine customer’s needs and respond accordingly and team subject matter expert
• Resolve complaints with first call resolution
• Maintain and improve customer relations
• Consistently provided superior customer service and successfully achieved monthly
metrics and received many superlatives
Cynthia R. Dozier
Rock Hill, SC 29732 **************@*****.*** Cell 803-***-****
EDUCATION:
Bachelor of Science, Business Administration/Management - Honor Graduate
Morris College, Sumter, SC and Francis Marion University, Florence, SC
Contact this candidate