SCOTT C. HANSON

**** ******** ***** ab90dl@r.postjobfree.com

H 330-***-****

Stow, Ohio 44224

C 330-***-****

PROFESSIONAL PROFILE

Dynamic Operations Leader with more than 14 years of experience in a

fast-

paced, financial services environment. Proven track record in

employee

development, retention and team building. Solid leadership through

creative

problem solving, effective communication and strategic planning.

Highly

effective in utilizing resources, improving processes and managing

complex

projects.

. Skilled in developing and managing relationships with internal

divisions

and external vendors.

EXPERIENCE

KeyBank, National Association- Brooklyn, Ohio October

2007 to Present

Vice President, Payment and Deposit Services Support

2012 - Present

Team is responsible for cross functional applications and project support.

Role sets team priorities in partnership with senior leadership and ensures

support will exceed client expectations. Strategically identify, prioritize

and implement standardized business and technology best practices. Work

with partners and leadership to create and execute long-term technology

roadmap.

Vice President, Process Manager- Document Management

2011- 2012

Responsible for leadership, administration and budget for the Cleveland

Document Management teams that provide imaging and safekeeping, collateral

tracking, lien filing and follow up, exception clearing, negotiable

collateral handling and paid loan documentation for consumer and commercial

Lines of Business.

. Provide leadership for process improvement initiatives and

project mapping

. Develop staff and leadership team to carry out strategic

initiatives to allow holistic growth

. Overall span of 26 FTEs within three sub-teams in Document

Management

Vice President, Cash Forecasting, Cash Vault Services and National Armored

2007- 2011

Manage 29 3rd Party Cash Vaults, Cash Forecasting and National Armored for

KeyBank

. Partner with Legal and Corporate Sourcing to negotiate national

contracts for ATM, Armored and Cash Vault Services saving

~$1.2Mn annually.

. Reduced cash volume bank-wide, gaining a $1.5Mn save in 2009.

. Developed 3rd Party Vault network from 11 to 29 within 3 years.

. Annual budget responsibility of $6Mn

Sky Financial Group/Huntington Bank- Brecksville, Ohio March 2006 to

September 2007

Operations Manager, Distribution Services

Managed primary site, with reporting responsibility over three smaller

sites.

. Database tracking vendor performance, partnering to improve

performance.

. Developed procedural consistency across four sites.

. Created survey to measure internal customer service levels.

Equity Trust Company- Elyria, Ohio February

2005 to May 2005

Director of Operations

Managed three divisions with three exempt reports and thirty indirect

reports.

. Engaged in top-down analysis of organization to determine best

practices.

. Implemented procedures to improve speed and quality.

. Created fourth division to best align processes to increase

customer service.

First American Title Insurance, N.L.A. - Cleveland, Ohio June

2003 to February 2005

Title Coordination Manager

Developed and maintained relationships with nationwide network of contract

examiners and First American Direct Offices.

. Implemented new escalation process to improve Turn Around Time.

. Reduced staff 20% while maintaining excellent customer service

standard.

. Introduced grading of examiners to reward performance and reduce

under-performers.

Title Production Manager

Produced and delivered title products to the top twenty-five mortgage

lenders.

. Production Department instrumental in producing and delivering

between 8,000-15,000 mortgage title products per month.

. Trained outsource group in Philippine's to mirror quality and

quantity of delivered products.

. Reduced cost per order by 15% in first six months in position.

Dewolff, Boberg and Associates - Hilton Head, South Carolina April 2002

to October 2002

Management Consultant

Analyzed business practices in a maintenance and manufacturing environment.

. Developed controls to maintain good business practices.

. Trained management to take ownership of program.

. Reduced staff 20% while increasing productivity 20%.

Fifth Third Bank - Columbus, Ohio November 1998 to

February 2002

Operations Manager, Officer

Managed 43 FTEs over five divisions: Proof and Encoding, Lease and Loan

Ops,

Floor Plan, Title Desk and Mailroom Operations.

. Championed communication paths between other divisions while

seeking

common goals and objectives.

. Reduced and maintained attrition from 46% to 25% annually.

. Improved quality of work by 35%, producing a $40,000 annual

savings.

EDUCATION

The Ohio State University - Columbus, Ohio

B.S., Psychology

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