Customer Service Administrative Assistant

Lenore Edwards

Spokane, WA *****

lenore**edwards@*****.******************@*****.***

509-***-****

Objective

Receptionist / Administrative Assistant professional experienced working in fast-paced

environments demanding strong organizational, technical, and interpersonal skills. Trustworthy,

ethical, and discreet, committed to superior customer service. Confident and poised in

interactions with individuals at all levels. Able to multitask effectively. Qualifications include:

● Proficient in Meditech, Centricity, Allscripts and Athena point of service systems

● Effectively perform scheduling, reception, and referral procedures

● Proficient in multi-line telephone and overhead paging communications

● Effectively handle payments, financial records, collections, and deposits

● Transcribe letters, reports, and other documentation

● Proficient with the validation of insurance and insurance authorizations

● Proficient in Microsoft Word, Outlook, PowerPoint and Excel

● Skilled in interacting with the public and solving customer relation problems

Employment

● Medical Secretary, Northside Internal Medicine, Spokane, WA 12/2008 - 02/2013

● Medical Secretary, CHS Pulmonary and Critical Care, Spokane, WA 06/2005 –

10/2008

● Medical Secretary, Manor Care, Spokane, WA 04/2005 – 09/2006

Education

● A.A.S. degree, Medical Office Specialist, Spokane Community College, 2004

● President’s Honor Roll, SCC/ Phi Theta Kappa, SCC

● B.A. Political Science and English, California State University, Fullerton, CA

1984

● Study Abroad Program, Florence, Italy 1980-1981

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