Quality Assurance Executive

Chad W. Patton

*** ** **** ****** 954-***-****

Fort Lauderdale, FL 33305 Email: ********@*****.***

Professional Experience

Jim Bevell / American Addiction Centers Fort Lauderdale, FL

Executive / Personal Assistant 10/2012 – 08/2013

• Managed all personal and business expenses for busy executive and entrepreneur.

• Managed multiple projects, involving budgets in excess of $3M and maintained filing system for all financial documents.

• Responsible for accounts payable processes & management, accounts receivables, and bank reconciliations for multiple accounts.

• Created key source documents with executive sensitive information and built repository containing these documents so they may be

accessed anywhere and anytime by executive.

• Scheduled executive meetings, travel plans, and gathered data for daily reports to on-site management and executive management teams.

• Collected, prepared and submitted monthly expenses for multiple expense accounts.

Vitacost.com Boca Raton, FL

Release Engineer 01/2012 – 10/2012

• Experienced with troubleshooting build problems and resolving them quickly by determining a fix independently or driving resolution with

engineers to fix the problems.

• Experienced with managing and deploying web/enterprise applications to training and production environments.

• Performed functional and regression testing for corporate website on 8 different web servers and Microsoft Dynamics AX ERP software.

• Managed build communication channels across business and documented build procedures to ensure departments, managers, and

executives were informed of timelines, process, and system updates.

• Performed manual and automated code updates to multiple web servers in Atlanta and Seattle.

Destination Rewards Boca Raton, FL

Quality Assurance Analyst 07/2010 – 12/2011

• Experienced writing test plans, creating test data, executing test plans, documenting issues and working with developers to resolve issues.

• Evaluated software/website viability and recommend its readiness for deployment. Reported results in status reports, status meetings with

development, and the business owners.

• Responsible for functional, regression, UAT testing, PDT testing, end-to-end testing, and black box testing to ensure that the project meets

all business objectives.

• Utilized agile methodologies and automation testing tool, Selenium, to write basic scripts to aid in more efficient regression testing.

ScheduALL Hollywood, FL

Client Services Coordinator 05/2008-02/2010

• Exceeded $5 million revenue goal for 2008 and $6 million revenue goal for 2009.

• Responsible for performing system analysis, establishing pricing, invoicing, and the sale of renewals for over 600 active clients on software

maintenance.

• Responsible for identifying and documenting the software maintenance renewal process to establish best business practices.

• Maintenance administration, relationship building and liaison between departments.

Pompano Beach, FL

CareCentric, Inc.

Senior Support Analyst 03/1999 – 02/2008

• Provided senior level support and training for multiple software applications that facilitated learning for internal staff and external clients.

• Developed and maintained successful relationships between customers and executive teams through daily management of 20+ accounts

that resulted in effective account maintenance and revenue growth annually.

• Implemented and documented QA test plans and scenarios that assisted in identifying bugs in multiple software applications.

• Managed special research reports compiling data to meet customer requirements, utilizing internal resources for client usability analysis

from CareCentric web page.

• Advanced from Support Analyst Level I thru Senior Support Analyst.

Education

FLORIDA ATLANTIC UNIVERSITY

Master of Accounting (Forensic Accounting concentration) May 2013

FLORIDA ATLANTIC UNIVERSITY

Bachelor of Arts, Psychology December 2000

TECHNICAL SKILLS & TRAINING

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook), MAC & PC adept

• Exposure to Peachtree Accounting Software and QuickBooks

• Familiar with Crystal reports, SQL

Contact this candidate