Manager Customer Service

Edyta Klepacki

Network Support Analyst at City Colleges of Chicago

*************@*****.***

Experience

office manager at medical surgical office

**** - **** (less than a year)

Network Support Analyst at Synch-Solutions/City Colleges of Chicago

March 2006 - October 2011 (5 years 8 months)

Provides network and email administration support to students, faculty and staff District-wide.

Responsibilities include:

Managing over 600,000 Novell eDirectory users' accounts across three eDirectory trees. Created eDirectory

and GroupWise accounts for all new students and employees. Managed eDirectory groups and login scripts.

Identified and resolved multiple duplicate eDirectory accounts.

Assist students, faculty and staff with login challenges relating to Blackboard, Email, Self Service and

personal computers.

Manage Novell servers' data backup and recovery system.

Manage data centers' Avocent switching system allowing remote control of any server.

Manage C*Cure ID badging access control including employee roles and clearances.

Manage finger scan time and attendance technology used by 80 employees.

Support CCTV security cameras district-wide.

Send mass email to students, faculty and staff.

Provide general computing assistance and advice to students, faculty and staff.

District Office/ City Colleges of Chicago, Chicago, IL

Technical Support Staff

2 recommendations available upon request

Network Support Analyst at City Colleges of Chicago

October 2004 - September 2011 (7 years)

8 recommendations available upon request

Network Support Analyst at Synch-Solutions/City Colleges of Chicago

October 2004 - September 2011 (7 years)

Managed daily backups of Novell servers and data restores

Managed a creation of Novell and email accounts (district-wide)

Worked closely with IT and HR departments across Colleges to ensure prompt distribution of accounts

Sent out district-wide email announcements to students, faculty and staff.

Involved in resolving duplicate accounts issues (on eDirectory system)

Provided district-wide student email support (on average resolved 200 help requests a month)

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Provided district-wide end user IT support

Skills & Expertise

Servers

Active Directory

Networking

Microsoft Office

Windows Server

Troubleshooting

Computer Hardware

Access

Windows

Network Administration

Cisco Technologies

Software Documentation

Visio

Windows 7

Database Administration

Network Security

Security

Data Center

System Administration

Help Desk Support

Education

Chrzanowska College of Nursing, Gizycko, Poland

Physical Therapy Technician, Physical Therapy Technician, 1994 - 1997

Chrzanowska College of Nursing

szkola podstawowa

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Edyta Klepacki

Network Support Analyst at City Colleges of Chicago

*************@*****.***

10 people have recommended Edyta

"Edyta is a detailed oriented person who is always making sure that she meets deadlines with accuracy. She is

very helpful and anyways eager to learn."

Celeste M. David, Application Security Administrator, City Colleges of, worked with Edyta at

Synch-Solutions/City Colleges of Chicago

"Edyta was the directory administrator for all our colleges including 7 main campuses and 6 technical

inistitutes. Edyta took dozens of support cases in a day that keeping her interacting with end users and

administrators district-wide. Our users and colleagues gave feedbacks about her kindness and goodwill to

help people, such as "she was quick and helpful." "she never gets tired." "that was difficult but she did it."

From co-workers' view, Edyta impress people the most are: - friendly to all level of staff members, - likes to

listen and learn, - likes sharing her knowledge and thoughts with the team. Edyta was more than a system

administrator, she was a sister in the mission to make accomplishments."

Zhong Chen, Systems and Network Manager, City Colleges of Chicago, worked directly with Edyta at

Synch-Solutions/City Colleges of Chicago

"I had the pleasure of working with Edyta for almost 5 years. She is a consumate professional with a diligent

work ethic. She has an acute eye for details and always strives to do her best. All these traits become even

more compelling since she is a tremendous team player and always willing to help."

Vishesh Yadav, PMP, MBA, BE Computer Science Eng, Sr. Consultant, Synch-Solutions, worked with

Edyta at City Colleges of Chicago

"Edyta Klepacki was a network resource for all the Colleges at the City Colleges for production support and

projects. Ms. Klepacki supported a large, complex enterprise system consisting of 14 sites and the district

office. I worked with Edyta for years and always received excellent services and support. She is extremely

dependable and has excellent customer service skills. I would receommend Edyta as a wonderful employee

who has high loyalty to her employer. She learns on the job and continued to develop technically in the years

that she worked for CCC. I can endorse Ms Klepacki with no reservations."

Martha Ash, Asst Dean, OIT, Chicago City Colleges, managed Edyta indirectly at City Colleges of

Chicago

"During the time we spent working together at the City Colleges of Chicago Edyta first reported to me and

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than to one of my directors. She was in charge of network accounts and identity management and server

backups. With her handling of account management I was confident that users with identity management

issues or new network security rights requests will be assisted until they were happy, regardless whether they

were students or business users. She has good customer support skills and she was also quite efficient, often

able to withstand a high workload with high number of users helped and tickets resolved on a daily basis. She

also knew when to go to her manager to call the big guns or even to get my attention if issues were not getting

resolved to the users' best interest. Edyta is a good customer support agent, friendly and personable, and it

was good having her on my team."

Zarko Njakara, Deputy CIO, City Colleges of Chicago, managed Edyta indirectly at City Colleges of

Chicago

"During Edyta's time at CCC, she was a very energetic, hardworking and resourceful analyst in the network

department. Her position was key in the successful onboarding and off boarding process for our Novell Id's,

email accounts and the coordination of the interfaces with our PeopleSoft ERP systems. She is a pleasure to

work with and her contributions to our processes here at CCC have not been forgotten."

Robin Jackson, District Director HCM IT, City Colleges of Chicago, managed Edyta indirectly at City

Colleges of Chicago

"Edyta is very hard working and focused. She was a valuable resource to the PeopleSoft group resolving

issues with user ids in eDirectory and helping to resolve issues between PeopleSoft systems, eDirectory, and

Blackboard. She is a quick learner and works well with coworkers in IT and with system users and students. I

highly recommend her."

Fred Follansbee, PeopleSoft Systems Analyst, City Colleges of Chicago, worked with Edyta at City

Colleges of Chicago

"Edyta was a joy to work with she handled the network security - knew her area of responsibility perfectly

well. I always counted on Edyta for network issue resolution. Always respectful and courteous. I wish you all

the best in your career goals

Judy Menezes, Manager/Senior PS Financial Consultant, Synch-Solutions, worked with Edyta at City

Colleges of Chicago

"Edyta was a very hard working employee that i managed. She is very dedicated and pays attention to detail.

She is also a fast learner as well and can accomplish her projects, duties and tasks with very little

supervision."

Cleveland Thompson, District Director of Network Infrastructure, City Colleges of Chicago, managed

Edyta at City Colleges of Chicago

"Edyta worked with the District IT office at the City Colleges of Chicago. She worked in security and was

very good at what she did. Edyta is SMART, Talented and on the top of her game. She was the go to person

when one would have issues with access or policies. She will be truely missed at CCC. Any organization

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would be happy to have her work for them."

Savio Pinto, Director of Information Technology, City Colleges of Chicago, worked with Edyta at City

Colleges of Chicago

Contact Edyta on LinkedIn

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Contact this candidate