Customer Service Data Entry

Herby M. Pichardo

**** ****** ***

B ronx NY ****3

347-***-**** Cell phone.

Summary: Professional bilingual team player with experience in Medical

O ffice Operations within a fast-paced environment. Maintain strong decision

making and problem solving abilities, as well as excellent time management.

Caring and hardworking with excellent interpersonal, communication,

organizational and customer service skills. Familiar with aspects of daily

Medical Office operations including; Inpatient and outpatient procedures,

medical insurance and numerous administrative functions.

Education: H igh School Diploma – Barbara Goleman H igh School,

M iami FL

M icrosoft Office Specialist – Sullivan & Cogliano

Center, Miami FL

Security Guard L icensed CJL Securi ty Services

New York, NY

F 60- Certified fi re guard license for construction

and torche operations

E xperience: Pelham split rock golf course 2013-

Bronx, Ny

Update daily log sheets of golf carts

Park and toll golf cars

M aintenance parking lot and golf cars

L isten and accomplish customers’ needs

Use professional customer skills and guide customers to their premises

Ready security 2013-Bronx,

Ny

Receptionist at front desk handle incoming and outgoing calls file paper

work use emails fax copy machines

Used company’s vehicle to patrol perimeters

U pdate daily log books and visitor sing in sheets

Operate detex systems in buildings also outside mall area

Fill out observations sheets

Used customer services skills, computer programs (word,excel,ect)

Guide with instructions incoming people to their destinations

H and out visitor passes and keys to workers

Monitor and operate security cameras

M MC/Weiler Division 2009- Bronx,

NY

• Responsible for billing functions including: Charge entry, payment-

posting, account receivable and 3 party follow up and verification of all

accounts, pre-certify and authorize patients stay

• Ut ilized care link and other websites for insurance verification purpose

• Performed other clerical duties such as data entry, filing and

answering telephones.

T he Wagging Tail 2008-2009/New

York,NY

• Assist and attend customers with any inquires and sales

• Conduct all cash, checks and credit card t ransactions

• Maintain customers’ orders and reassure that orders are correct

• Data entry, order entry, inventory and filing records with orders

• General clerical and office duties

• Pet care, maintenance and construction

K elly Services/ Boston Scientific 2008-

M iami FL

• Build guide wires

• Inspected microscopes, laser machine and other equipment’s to secure

t hose wires were working properly

• Ut ilized in grind machine and out grind

• Maintenance and t roubleshooting

People and PC 2007-

M iami, FL

• Communicated with customers, employers and other individuals to

answer questions, or explain information

• Provide clerical support to the company

• Answered telephones directed calls and completed accurate messages

• Compiled, Copied, Sorted and filed records of office activities

• Reviewed files, records and other documents to obtain information to

respond to request

• Operated office machines, such as photocopiers, scanners and personal

computers

• Verified that appropriate changes were made to resolve customers

p roblems

• Completed contract form, prepared change of address records and

issued services discontinue orders.

Training:

M edical Terminology, Data Ent ry/ Order Ent ry, CPT/ICD-9

Beginner, Bilingual

E nglish & Spanish Managed care plans

E ight Hour Pre-Assignment Training Course For Security

Guards

S ixteen Hour On-The-Job Training Course For Security

Guards

Skills: HTM L, Microsoft Office XP, Microsoft Windows 2009 – Vista, Excel,

Access, Outlook and PowerPoint

References

Glenny Rivera: 646-***-****

Felix Rosario: 212-***-****

Peter Perez: 646-***-****

Contact this candidate