Customer Service Health Information
Resume:
Georgina Bernard
******@*****.***
Reno, NV
Motivated and dependable IT professional seeking employment in the Information Technology field.
Over 12 years of end user software support, server configuration, maintenance and administration.
High level proficiency in written and spoken Japanese. Completed training in Salesforce Administrator
(201). Exceptional communication and customer service skills and highly experienced at developing
successful working relationships with customers . Looking to bring my years of experience working
with computers and recent training to use in the IT industry. Received Peak Performance award for
outstanding customer support.
Highlight of Skills
• •
Bilingual (English & Fluent Cloud Computing Salesforce
Japanese) CRM Admin (201)Training
• Experience in supporting 600+ end users • Mass migration/upgrade of
software
across geographical regions and time
• Software configuration, troubleshooting
zones
and administration
• Lotus Notes/Domino Implementation,
at server level
Administration, Maintenance and End
user Software Support
• Excellent customer support
• Lotus/Domino database needs
analysis, design, development and
administration
Work Experience
American Cancer Society, Seattle, WA & Reno, NV 1997 – 2009
Lotus Notes Administrator
Responsibilities:
• Administrator for Lotus Notes Domino email servers across 12 states.
• Provided technical support to 600+ users, and maintained email system and various
databases.
• Developed and implemented migration plan of Lotus Notes Servers and clients from
versions 4.x thru 8.x
• Consolidated Lotus Domino email servers from 15 to 2 clustered servers creating
centralized administration and efficiency of support to end users and greater security of servers.
• Developed databases that automated and streamlined many processes for fund raising
events.
• Set up Domino Domain Monitoring of Division level clusters servers to help maintain a
healthy server environment.
• Set up Replication schemes, managed AdminP, mail routing, tracking and troubleshooting.
Managed ACL’s at server and database levels, log analysis, and error resolution.
Georgina Bernard
******@*****.***
Haborview Medical Center, Seattle, WA 1994 – 1995
Health Information Analyst
Responsibilities:
• Optical Medical Records Systems; to ensure patient medical records were optically scanned in a timely
manner and accurate patient information was entered into the database.
• Core team which migrated medical record from a paper record system to an electronic optical records
system.
Seibu Saison Group, Tokyo, Japan 1990 – 1992
Division Liaison
Responsibilities:
• Worked with an International team as liaison between the designers, buyers and customers.
• Sales/customer service associate at Shibuya SEIBU
• Compiled weekly, monthly, quarterly, and yearly sales reports.
Education
Masters of Arts
Keio University (Japanese), Tokyo, Japan
Bachelor ofArts
Keio University (Human Sciences), Tokyo, Japan
University of Washington (Health Information Management), Seattle, WA Post Graduate
Certificate
Associate of
Seattle Central Community College, Seattle, WA
Arts
North Seattle Community College (Network Technologies), Seattle, WA Certificate
Lake Washington Institute of Technology (CISCO Networking), Kirkland, WA Certificate of
Completion
Lake Washington Institute of Technology (Basic SQL), Kirkland, WA Certificate of
Completion
Lake Washington Institute of Technology (Wireless Networking), Kirkland, WA Certificate of
Completion
Lake Washington Institute of Technology (Comp TIA Network+), Kirkland, WA Certificate of
Completion
College of Southern Nevada (Health Information Technology), Las Vegas, NV Certificate of
Completion
Certificate of
HL7 International (Introduction to Health Level 7 (HL7))
Completion
Training
Salesforce CRM Admin 201
Certifications
Certified by American Health
Health Information Technology Professional
Implementation Support Specialist (HITPro – IS) Information Management
Association (AHIMA)
Certified by American Health
Registered Health Information Administrator (RHIA)
Information Management
Association (AHIMA)
Software
Microsoft Office Suite, Windows XP,Vista,7, Windows Server 2008,Lotus/Domino server & client
5x thr 8x, Sametime, iNotes, VMWare, Salesforce CRM, VPN & Remote access software, Basic
SQL, HL7, VA CPRS & VistA, Wireless Networking
Professional Organization Membership
American Health Information Management Association (AHIMA)
Northern Nevada Health Information Management Association (NNvHIMA)
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