Yeiza Reyes –Rivera

215-***-****

ab909n@r.postjobfree.com

Education

Universidad Inter-Americana San German, PR

Bachelor in psychology Graduated June 2009

Minor English writing

Drexel University Philadelphia, PA

Bachelor of Science in Psychology Attended 2005 -Transfer 2008

Experience

Caribe Hilton Hotel San Juan, PR

Calling Center Operator/ Customer services May-2011- July 2011

• Attend incoming and outgoing calls.

• Transfer calls to request personnel or department.

• Assist callers with general questions about the hotel information and area of San Juan.

• Provide guest with information and request needed during their stay as well as solving any giving

complain that the guest had.

• Worked with team member to assure guest request and complains where resolve as soon as

possible.

Centro de Salud Familiar de Añasco Añasco, PR

Medical administrative assistant / Customer services/ Medical Billing April 2008- January 2010

• Assist in maintaining a state of comfort and hospitable environment for patients

attending the office.

• Coordinating patient education activates and functions as a liaison with the families

of patients and general public.

• Assist in the development of educational and preventive health education programs

for patients.

• Collected and analyzed office/ health data to be present to patient during its visits.

• Identify issues that could affect patient and general public and present

recommendation for possible solutions.

• Assist in archive / organizing medical records and status of medical documents

need for other medical offices.

• General administrative duties including filing, data entry, scheduling, coping,

organizing charts, answering phone, and etc.

• Medical billing functions using the Inmediata program Medone2, MedicMax and

diagnosis coding manual ICD-9-CM.

School District of Philadelphia Philadelphia, PA

Researcher Assistant /Data Entry April- September 2007

• Data entry into spreadsheets and analysis programs such as SPSS, Excel, Microsoft and scanning

programs.

• Assisted and supported study members in survey writing, review, collection and data entry.

• Occasional visits to schools to assist study members in data collection and observations to evaluate

programs process.

• Assisted IRB staff and committee in maintaining IRB files, follow up status of proposal, support of

committee meeting (proposal review) and assist in other administrative duties.

• General administrative support to research department such as filing, making copies, phone calls,

organization of files, e-mails,mail and among other duties .

Macy’s

Sales Associate for Junior’s Department Langhorne, PA

Customer Services/ Assistant Visual Merchandiser October 2006 -December 2007

• Customer service in attending customer needs questions and providing the best store experiences.

• Maintenances of department area such as stocking, organizing floor racks, shelf’s, and floor

presentation.

• Completed in store sale transaction.

• Team work in providing the best experience for customers and function of work environment.

• Assist visual merchandiser manger in presentation of merchandise display, floor organization,

fashion events, mannequin presentation and other setting.

• Update/maintain merchandise for seasonal changes, tagging promotion and presentation standards

according to the stores requirements.

JEVS ACT I Philadelphia, PA

Administration Assistant / Counselor April- September 2006

• Assisted administrative and clinical staff with general office duties such as distributing and filling

forms, organizing charts, copying and data entry.

• Co-facilitated inpatient and outpatient groups by running session with the supervision of a clinical

staff.

• Provide individual counseling session on progress of treatment with the supervision of a clinical

staff.

• Responsible for arranging HIV/AIDS and drug lesson plans/ booklets for therapy groups.

• Provided patient with general information, assisted with questions and concerns.

Walt Disney World College Program Orlando, Florida

Customer Service / Translator April- August 2005

• Opened, operated and closed a variety of stands throughout the entire Magic Kingdom Park.

• Assisted customers with questions regarding products, translator and park information.

• Gave translator services to guest in Spanish and English in regards to park information or general

information.

• Completed sales transactions and handled customer’s payments.

• Worked effectively with team to ensure appropriate delivery and inventory of products.

SPCA

Adoption Center Philadelphia, PA

Translator/ Customer service Sept- June 2001-2003

• Assist adoption staff in welcoming guest and providing guest information.

• Maintained animal cage and area to its standards (cleaning cages, feeding and walking dogs

and etc).

• Provided translation to guest and adoption staff for non-English speakers.

• Assist in event planning and organization for special adoption or fund raising events.

Language

• Fluent in Spanish and English

• Basic French

Computer Skills

• Hardware PC

• Software : Microsoft WordPerfect/ Office Suite, Internet Explorer, SPSS( windows),

Excel

• Operating System : Microsoft windows 2000/XP/ Windows vista

• Inmediata program (Medone2, MedicMax) and diagnosis coding with ICD-9-CM.

Extracurricular Activities

Volunteered at Esperanza Pare la Vejez at San German, Puerto Rico (2009)

• Provide service for activities games and health events.

• Provide service of feeding and food admiration to the elderly.

Tutor Service at Universidad Inter Americana de San German for non-English speakers (2009)

• Provide service hours for tutoring during school week.

• Tutor for student in English course 110*-****-****.

• Teachers assistant.

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