Customer Service Data Entry
Resume:
Yeiza Reyes –Rivera
********@***.***
Education
Universidad Inter-Americana San German, PR
Bachelor in psychology Graduated June 2009
Minor English writing
Drexel University Philadelphia, PA
Bachelor of Science in Psychology Attended 2005 -Transfer 2008
Experience
Caribe Hilton Hotel San Juan, PR
Calling Center Operator/ Customer services May-2011- July 2011
• Attend incoming and outgoing calls.
• Transfer calls to request personnel or department.
• Assist callers with general questions about the hotel information and area of San Juan.
• Provide guest with information and request needed during their stay as well as solving any giving
complain that the guest had.
• Worked with team member to assure guest request and complains where resolve as soon as
possible.
Centro de Salud Familiar de Añasco Añasco, PR
Medical administrative assistant / Customer services/ Medical Billing April 2008- January 2010
• Assist in maintaining a state of comfort and hospitable environment for patients
attending the office.
• Coordinating patient education activates and functions as a liaison with the families
of patients and general public.
• Assist in the development of educational and preventive health education programs
for patients.
• Collected and analyzed office/ health data to be present to patient during its visits.
• Identify issues that could affect patient and general public and present
recommendation for possible solutions.
• Assist in archive / organizing medical records and status of medical documents
need for other medical offices.
• General administrative duties including filing, data entry, scheduling, coping,
organizing charts, answering phone, and etc.
• Medical billing functions using the Inmediata program Medone2, MedicMax and
diagnosis coding manual ICD-9-CM.
School District of Philadelphia Philadelphia, PA
Researcher Assistant /Data Entry April- September 2007
• Data entry into spreadsheets and analysis programs such as SPSS, Excel, Microsoft and scanning
programs.
• Assisted and supported study members in survey writing, review, collection and data entry.
• Occasional visits to schools to assist study members in data collection and observations to evaluate
programs process.
• Assisted IRB staff and committee in maintaining IRB files, follow up status of proposal, support of
committee meeting (proposal review) and assist in other administrative duties.
• General administrative support to research department such as filing, making copies, phone calls,
organization of files, e-mails,mail and among other duties .
Macy’s
Sales Associate for Junior’s Department Langhorne, PA
Customer Services/ Assistant Visual Merchandiser October 2006 -December 2007
• Customer service in attending customer needs questions and providing the best store experiences.
• Maintenances of department area such as stocking, organizing floor racks, shelf’s, and floor
presentation.
• Completed in store sale transaction.
• Team work in providing the best experience for customers and function of work environment.
• Assist visual merchandiser manger in presentation of merchandise display, floor organization,
fashion events, mannequin presentation and other setting.
• Update/maintain merchandise for seasonal changes, tagging promotion and presentation standards
according to the stores requirements.
JEVS ACT I Philadelphia, PA
Administration Assistant / Counselor April- September 2006
• Assisted administrative and clinical staff with general office duties such as distributing and filling
forms, organizing charts, copying and data entry.
• Co-facilitated inpatient and outpatient groups by running session with the supervision of a clinical
staff.
• Provide individual counseling session on progress of treatment with the supervision of a clinical
staff.
• Responsible for arranging HIV/AIDS and drug lesson plans/ booklets for therapy groups.
• Provided patient with general information, assisted with questions and concerns.
Walt Disney World College Program Orlando, Florida
Customer Service / Translator April- August 2005
• Opened, operated and closed a variety of stands throughout the entire Magic Kingdom Park.
• Assisted customers with questions regarding products, translator and park information.
• Gave translator services to guest in Spanish and English in regards to park information or general
information.
• Completed sales transactions and handled customer’s payments.
• Worked effectively with team to ensure appropriate delivery and inventory of products.
SPCA
Adoption Center Philadelphia, PA
Translator/ Customer service Sept- June 2001-2003
• Assist adoption staff in welcoming guest and providing guest information.
• Maintained animal cage and area to its standards (cleaning cages, feeding and walking dogs
and etc).
• Provided translation to guest and adoption staff for non-English speakers.
• Assist in event planning and organization for special adoption or fund raising events.
Language
• Fluent in Spanish and English
• Basic French
Computer Skills
• Hardware PC
• Software : Microsoft WordPerfect/ Office Suite, Internet Explorer, SPSS( windows),
Excel
• Operating System : Microsoft windows 2000/XP/ Windows vista
• Inmediata program (Medone2, MedicMax) and diagnosis coding with ICD-9-CM.
Extracurricular Activities
Volunteered at Esperanza Pare la Vejez at San German, Puerto Rico (2009)
• Provide service for activities games and health events.
• Provide service of feeding and food admiration to the elderly.
Tutor Service at Universidad Inter Americana de San German for non-English speakers (2009)
• Provide service hours for tutoring during school week.
• Tutor for student in English course 110*-****-****.
• Teachers assistant.
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