Engineer Customer Service
Resume:
J arett Naylor
Lake Charles, LA 70607
******.******@*****.***
E XECUT IVE SUM MARY
Strategic, smooth operation of communication networks in order to provide maximum performance
And availability for users within an organization.
Network Engineer with more than 5 years of increasing responsibilities in technical leadership,
computer technology, and business-critical management. An expertise in networking concepts, TCP/IP
protocol, and network security; knowledge of firewall setup and administration, VPN, bandwidth
management, and quality of service. Proven diagnostic abilities with attention to detail and ability to
work effectively in a fast-paced environment. Demonstrated abilities to set strategic direction while
obtaining superior results.
• Installing, supporting and maintaining servers • Monitoring network usage
• Server hardware and software infrastructure • Μ anaging website and keeping internal networks
• Managing email, anti-spam and virus protection • Ensuring that all IT equipment complies
• setting up user accounts, permissions and passwords • Planning and implementing future IT developments
• Suggesting and providing IT solutions to business and
management problems
Technical Certifications/Skills
MCSE (Windows 2003, 2000, Windows XP, Vista, Windows7), MCSA (Windows XP, Vista,
Windows7, 2003, 2000), CCEA (Citrix Met frame XP), CCNA (Cisco Certified Network Assoc),
A+ Certified Certified to repair Toshiba, HP, Compaq, IBM, MCP, User support on-site or via
phone UNIX / MS Exchange / Firewall installation, configuration, and troubleshooting.
Technical Certifications/Skills
Lake Charles Ward 3 Marshal Reserve Part-Time --certified P.O.S.T certifications
2021 Willowick St. • Lake Charles • LA • 70607
Phone: 337-***-**** • Email: ******.******@*****.***
Professional Experience
Firestone Polymers
C-Operator and production loader
• Operate and manage production robotics loader.
• Manage the production to the standards of the company.
• Broad range of tasks to keep area clean to avoid contaminations & inspect product for
proper use.
F2OnSite LLC
Field Support Technician & Data Sever Consultant, 2012 to Present
• Travel to Customers Site or Business and replace or repair the issue.
• SOFTWARE AS A SERVICE (SAAS), SHAREPOINT, SQL (SSRS, SSIS, SSAS),
.NET DEVELOPMENT, VMWARE, VIRTUALIZATION, SOFTWARE
ARCHITECTURE, SOFTWARE DESIGN, PROJECT MANAGEMENT,
SOFTWARE GRAPHIC DESIGN, JAVA ARCHITECTURE/DEVELOPMENT, and
a variety of other technology disciplines.
• Field Services - PC / Laptop /Server - Repair Break-Fix Solutions
• Microsoft SCCM Task Sequencing for imaging computers – 3 years
• Maintained, analyzed, troubleshoots and repair computer systems running Windows 7/
and or XP. -5 years
Smart Source Inc. Technical Staffing
Computer Software Analyst Technician, 2011 to 2012 to present
• Broad range of assignments from small, isolated projects to large, nationwide Windows
XP to Windows 7 deployments.
• Project Staffing and Project Coordination, Self Service Platform Offering, Contract
Staffing, Service Dispatch
• Recent Contracted Jobs Include CITGO Petroleum Inc., Wal-Mart and Dollar General
Stores.
• Microsoft migration tools such as USMT and WET- 4 years
SemTec Corporation
Systems Operations Associate, 2010 to 2011
• Accompanied 9 personnel, schedule work hours, approve leave requests, resolve
conflicts, complete performance evaluations, and resolve problems with payroll.
• Manage and provided engineering support for a 5-server Windows 2007 network with
60+ clients.
• Upgrade and configure network equipment (servers, hubs, switches, and routers) for use
on operational networks. Including installation and troubleshooting of Windows 2007
Servers, Cisco Routers and Exchange Servers.
• Provide support in resolving PC, printer and network problems either directly or by
phone. Supported Citrix clients.
• Designed and implemented network infrastructure for clients.
• Configured and implemented Remote Access Solution (RAS): VPN, ISDN dial-up,
Fractional T1 and T3 backbones.
• Redistribution of routing protocols and Frame-Relay configuration.
• Configured Cisco Routers (2500, 3000, 4000) using RIP, IGRP, OSPF, EIGRP.
• Configured Cisco Switches (5000, 3524, and 2900).
• Installed and configured workstations for IP/IPX LANs.
• Installed and configured DHCP Client/Servers for WIN 2003, UNIX, and Citrix XP
networks.
• Installed and configured MS Exchange servers and VERITAS Backup software.
• Maintained & Traveled to remote locations for network troubleshooting when necessary.
• Hands-on expertise in wide range of servers and operating systems; including Windows
NT/2000 - Active Directory and SCO UNIX.
• Successfully managed Exchange servers including; setup and maintenance of e-mail
accounts.
• Computer Hardware
• Maintained all computers and networking equipment while effectively reducing network
downtime.
Aflac Insurance Corporation
Product Engineer, 2009 to 2010
Database Administration Dept.
• Maintained & Traveled to remote locations for clients when necessary.
• Hands-on expertise in a wide range of customer service.
• Successfully maintained consumer’s information.
Professional Experience
D elta Tech School of Business &
T echnology - L ake Charles, LA
Associate of Science - Information Technology
Managerial REFERENCES:
Norma Vlrine
Senior Analyst Citgo Petroleum
Lake Charles La,
Stephen Malvo
Director Delta Tech School of Business and Technology
Lake Charles La,
Marla McCaffrey
Director of Field Service Operations
Prevail I.T.
Dallas, TX
Prevail IT becomes “F2OnSite” on 12-1-12
Visit us at www.F2Onsite.com
Mobile: 972-***-****
Office: 800-***-**** - Ext: 903
2021 Willowick St. • Lake Charles • LA • 70607
Phone: 337-***-**** • Email: ******.******@*****.***
Sala ry H istory
Sma rt Source Technical Staffing / Citgo Petroleum
4401 Hwy 108
Lake Charles, LA,
70601
Main Phone 337-***-****
Title: Systems Technical Analyst
Starting: $20.00/hr
Ending: $20.00/hr
Contracted*
SemTec Corporation
1701 N Greenville Ave Suite 107
Houston, TX 77057
Main Phone 832-***-****
Title: Systems Operations Associate
Starting: $32,000
Ending: $36,200
Plus benefits and semi annual bonuses
Aflac I nsurance Corporation
1591 W Prien Lake Rd
Lake Charles, LA 70601
Main Phone 337-***-****
Title: Product Engineer
Starting: $33,000
Ending: $33,300
Plus benefits and semi annual bonuses
F2ON Site L Lc
2611 West grove Dr. Suite 107
Main Phone 800-***-****
Title: Field Tech/Help Desk/Network Engineer
Starting: $30,000
Ending: $39,300
Plus benefits
2021 Willowick St. • Lake Charles • LA • 70607
Phone: 337-***-**** • Email: ******.******@*****.***
Contact this candidate