Help Desk Customer

YRVENS DOMINIQUE

*** ** ***** ****** ( North Miami Beach, FL 33162 ( Cell: (786)

***-**** ( ************@*****.***

Key Skills Help Desk SUPPORT SPECIALIST

High Speed Data EXPERIENCED TECHNICAL PROBLEM SOLVER WITH EXCELLENT

Trouble shooting COMMUNICATION AND INTERPERSONAL SKILLS!

DHCP/DNS Ethernet Info sec: Help Desk Support Specialist whose qualifications

and Firewall include an Associate's degree in computer networking and

Proficient information systems. Years of experience working in a call

Patient and center environment trouble shooting computer software,

Diligent hardware, and Networking issues.

Proficiency in Technology Summary

Networking

protocols

Exceptional

telephone

etiquette

Strong verbal and

written

communication

skills

Creative Problem

solving

Adobe CS6

Proficient

Education

Hi Tech

Institute,

Orlando, FL

AS in Computer

Networking and

Information

systems, 2003

Full Sail

University,

Winter Park, FL

AA in Digital

Media, 2006

Miami Edison Sr.

High

Miami,

High School

Diploma

2000

Systems: Windows (all), OSX (all), Linux

Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP,

SMPT,

MS Terminal Service, Active Directory

Software: MS Office, Photoshop, Illustrator, Flash,

Dreamweaver, ticketing software Experience

Programming: HTML, PHP, CSS, Java script, Action Script 3.0

Technical Support Experience

Hi Rez Graphics

and photos inc., Graphic designer and Photographer,

Miami, FL 2007-Present

Embarq, Altamonte

Springs, FL High Speed Data Support Tech II,

2005-2007

The Answer group, High Speed Data Support Tech I,

Pompano Beach, FL 2004-2005

Sprint LTD, Telecommunication Help Desk, 2002-2004

Maitland, FL

Connections.net,

Orlando, FL Customer Support Tech, 2000-2002

Became an expert Support Technician for multiple employers.

Collective experiences:

High Speed Data Support: Assisted customers with home and

business land line communication issues including; No dial

tone, noise on line, intermittent sync, rotating lines,

voicemail programming, and High speed data issues, while

also utilizing proprietary ticketing systems to manage call

flow and customer contacts.

Call Center Environment: With the ability Telecommunication

Support Help desk: Assisted customers with home and

business land line communication issues including; No dial

tone, noise on line, intermittent sync, rotating lines,

voicemail programming, and High speed data issues, while

also utilizing proprietary ticketing systems to manage call

flow and customer contacts.

Call Center Environment: With the ability to adapt to a

fast paced and always changing environment. I have been

able to excel beyond expectations, while working on a team

or individually.

Irate Customer Defusing: I have experience dealing with

frustrated customers and have no problem being able to calm

the customer and get to the root of their problem

Graphic Design/ Photography: Designing Logo's, graphical

user interfaces, websites, and mobile application

interfaces.

Available for Full-Time & Contract Assignments

Contact this candidate