Manager Sales

Tonya branch

**** ******** **. ******, ** *****

870-***-**** • ab9030@r.postjobfree.com

Human Resource/Recruitment

Professional Summary

Extensive background in HR generalist affairs, including experience in management, employee recruitment and retention,

staff development, mediation, conflict resolution, HR record management, HR policies development and legal compliance.

Highly organized and detailed at providing administrative direction and office operational strategies critical to organizational

success with proven ability to thrive in a busy environment, achieving positive results. Well developed interpersonal skills

coupled with outstanding verbal and written communication skills, able to establish and maintain productive relationships

across all organizational levels.

PROFESSIONAL EXPERIENCE

FedEx • Little Rock, AR 72206• June 2011 to present

Manager Administrative Assistant

I am currently in our district office reporting to the Managing Director who oversees 26 service centers in Arkansas and

Oklahoma. I ensure we are focusing on service, as well as profits by compiling budgets, expenses, and all other data from

each center into spreadsheets to document daily activity. Ensure we are following federal regulations on meal periods for all

hourly associates and down times between shifts. Conduct quarterly audits in all service centers to ensure we are adhering to

policies and regulations. Monitor Performance Evaluations and MBO’s annually for each center manager within our district.

Monitor hourly employees punch times in KRONOS timekeeping system.

FedEx • Harrison, AR 72601• October 2006 to June 2011

Human Resource Contact

Handled recruitment and hiring of exempt and non exempt associates by attending various colleges and careers fairs.

Assisted/investigated employee queries and provided necessary guidance. Updated Performance Evaluations and

implemented systems to help accuracy of evaluating performance. In my assigned Region oversaw all applicant pool in

iCIMS, our applicant tracking system, and ensured the hiring managers received the most qualified candidates for the

position. Oversaw 10 other employees within the HR department and fostered an open door environment conducive to

positive dialogue across the company. Negotiated salary offers and sign on bonuses/relocation packages. Worked with senior

management to create HR policies and procedures, ensuring all finalizations were approved by our in house legal team. At

the end of semesters went to the local college and conducted mock interviews for the graduating class as part of their grades.

Terminix International • Harrison, AR 72206 • September 2004 to August 2005

Outside Sales

Traveled throughout assigned territory to call on regular and prospective customers to solicit orders. Quoted prices, credit

terms, and prepared sales contracts for orders obtained. Ensured monthly quotas were met and new customers were satisfied

with their service.

Binswanger • Little Rock, AR 72210 • October 1999 to August 2004

Manager

Conducted office operations, bookkeeping, payroll, handled employee relations, and daily schedules. Evaluated office

production, revised procedures and devised new forms in order to improve efficiency of workflow.

Prepared organizational budgets and monthly financial reports. Prepared reports of business transactions and kept all expense

accounts. Did company recruitment and all new hire interviews, and processing.

State Farm Insurance • Little Rock, AR 72209 • October 1996 to October 199

Insurance Agent

Sold all lines of insurance to new and current policyholders. Collected insurance premiums and answered any questions for

prospective customers on their insurance needs from auto/home to life/health. Recommended amount and type of coverage

based on analysis of prospect’s circumstances and utilized persuasive sales techniques. Traveled around to various offices of

new agents to help sell certain policies to ensure their quotas were met.

EDUCATION

Currently studying for the PHR test

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Pulaski Technical College 2001 2003

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Leadership Institute – In house with FedEx 2008

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