Customer Service Management

HIGHLIGHTS OF QUALIFICATIONS

. Excellent command of the French language and knowledge in English

. Dependable, efficient, highly motivated team member

. Strong customer service, sales and communication skills

. Creative and resourceful in generating new ideas and solving problems

. Trained in ISO 9001(Quality) and ISO 14001(Environment) standards

. Good knowledge in Word, Excel, Power Point, Office, Access, Visio,

Internet

. Fast learner and willing to learn

PROFESSIONNAL EXPERIENCE

Bilingual Estimator for a printing company March. 2012

to August. 2013

Boss Logo, Markham, Ontario

. Analyzed prints, specifications and other documentation to prepare

time, cost and labour estimates,

. Estimated sales, planning, organizing, and scheduling work, selecting

subcontractors, shipping...

. Conferred with department heads or production personnel to develop or

confirm information,

.

Support Service Clerk Jan. to

March. 2012

Greenpeace, Toronto, Ontario

. Maintained a daily liaison with French and English speaking Greenpeace

primarily donor,

. Maintain the supporter database and ensuring that donations are

confirmed/ allotted appropriately,

. Handled a range of enquiries, responses, complaints, provide general

information, explain procedures and resolve problems from supporters

and the general public.

Customer Service Representative

Aug. to Jan. 2012

AON Hewitt, Toronto, Ontario

. Knowledge about Benefits and Pension Regulation,

. Learned the tools to handling inbound and outbound Calls,

. Provide quality customer service by helping client candidates,

employees, retirees, and others understand, work with, and use their

HR plan(s),

. Work with the employee to resolve complex questions and issues arising

from inbound calls.

Waiter March

to Sept 2012

Le Marche Restaurant, Toronto, Ontario

. Cleaned and set up restaurant to welcome customers,

. Informed and served customers in a friendly manner while seeing to

their needs,

. Maintained clean work area for a pleasant dining environment.

Quality and Environment Assistant

2009 - 2010

ACNA, Orly Airport, France

. Responsible for a Quality and Environment Management Systems,

. Workshop to present Eco-responsibility and saving measures to the

staff,

. Established an Electronic Document Management system.

Junior Consultant

2008 - 2009

Capgemini Finances and Services Paris La D fense, France

. Tracked and was responsible for a Quality Management Systems,

. Established a "Customer Satisfaction Management" process,

. Improved the Electronic Document Management system.

Quality Assistant

March - Aug. 2008

Impression France, Herblay, France

. Set up a Quality/Safety/Environment Management System,

. Managed a "reduction of discarded products" project,

. Handled technical problems.

Logistics Assistant

March - Aug. 2007

Bosh & Siemens Home Application, Seine-Saint-Denis, France

. Responsible for reception, control and transfer of the home appliance

repairs,

. Managed the inventory management method ABC,

. Assisted with SAP's project update,

. Trained new users in the SAP WM module.

EDUCATION

Master's Degree in Environment

2008 - 2010

University of Paris 7, Paris, France

License in Quality

2007 - 2008

University of Marne-la-Vall e, Marne-la-Vall e, France

University Diploma in Quality and Logistic

2005 - 2007

University of Paris 8, Montreuil, France

PROFESSIONNAL DEVELOPMENT

. Environment Issue (sustainable development, recycling

. Logistics

. Assertive communication

. Time Management

References Available Upon Request

Contact this candidate