Customer Service Sales

DILPREET SINGH MINHAS

C-*** ranjit

vihar* sector23 dwarka new delhi DOB- 07.06.1989

991*******,995-***-**** **************@*****.***

PERSONAL SUMMARY

A well presented, highly personable and efficient events organizer with an ability to work

independently in a changing and multi-tasking environment with numerous and competing

deadlines. Having a strong customer service orientation and delivery focus and a active

commitment to continuous improvement and quality standards. Excellent communication skills

and comfortable working in a fast paced, hands-on,, growth orientated work environment.

Currently looking for a challenging position that offers variety and the opportunity to develop

both personally and professionally

WORK EXPERIENCE

Company: Gratitude Management & Coordination

Company’s profile: Events.

Duration: July’2011 to date

Designation: Event Manager

Duties :

4 Responsible for revenue generation and also encouraging repeat business.

5 Developing, implementing and managing events.

6 Organizing trade fairs, conferences, away days, product launches.

7 Managing all group rooms and banqueting processes and procedures.

8 Liaising with clients at a high level.

9 Making sure that insurance obligations are adhered to.

10 Overseeing procurement of catering, audiovisual, security & rental needs.

11 Managing relationships with sponsors.

12 Preparing delegate packs and promotional material.

13 Maintaining a calendar of events for effective long term planning & management.

14 Supervising & coordinate the activities of personnel, subcontractors & vendors.

15 In charge of accommodation, schedules, travel, day plans and registration

Procedures.

Company: Kingfisher Airlines,

Duration: June’10 to July’11

Designation: Guest Service Supervisor

Duties:

16 To Oversee and manage all exchange day transfers departing & arriving at the Airport

17 Oversaw the daily ramp operations and provided leadership to all supervisors and front

line staffing.

18 Managed a team of 18 customer service personnel in operation.

19 Maintained a high level of customer service.

20 Served as company representative on the Airport Operations Committee where airlines

and airport management discuss mutual customer service concerns.

Company: PMP Publications

Duration: June’07 to may’09

Designation: Sales Supervisor

Duties :

21 To achieve monthly sales target by expanding our client base (mainly schools) & also

giving services to our existing client.

22 To provide product knowledge and sales training to the sales team as required.

23 Identify the coaching and training needs and take necessary steps to accomplish desired

results.

24 Preparing all required reports related to sales, marketing feedback, sales campaign and

team territory management activities.

25 Analyze and interpret team sales data to enhance and forecast sales representative

productivity.

KEY SKILLS AND COMPETENCIES

26 Experienced in running events for up to 500 persons.

27 Ability to delegate.

28 Able to work effectively with different personalities.

29 Can work effectively on several projects simultaneously.

30 Experience of organizing events, targeted at corporates, learning institutions etc.

31 Able to work under pressure and as part of a team

ACADEMIC QUALIFICATIONS

32 Masters in Mass Communications

GURU JAMBESHWAR UNIVERSITY HISSAR (2011-2013)(2nd year result awaited)

33 Bachelors in Mass Communications

GURU JAMBESHWAR UNIVERSITY HISSAR (2007-2010)

34 GRAPHICS DIPLOMA – ARENA ANIMATION DELHI

35 WEB DESIGN DIPLOMA – ARENA ANIMATION

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