Customer Service, Data Entry, Accounting Manager, Administrative Clerk

NIKKI A GATLING

********@*****.***

*** ***** ***** ****, ** 27511

PHONE 252-***-**** Alternate 919-***-****

EDUCATION:

Ashford University Clinton, IA 2010 -Current

Currently pursuing a Bachelor’s degree in Accounting

QUALIFICATIONS: Advanced receptionist, clerical, administrative, and customer service skills.

MILITARY EXPERIENCE HIGHLIGHTS:

March 2000- Present United States National Guard Served in Operations: Noble

Eagle/Enduring Freedom/Operation Jump Start Security Clearance: ACTIVE SECRET Rank:

Specialist Military Occupational Specialty: Supply Clerk / Administrative Personnel Clerk

/Security

Administrative Personnel Clerk Duties:

• Performed a variety of tasks with a high concentration in secretarial, administrative,

clerical, and receptionist duties

• Organized, maintained and completed the difficult task of mobilizing and demobilizing

over 50,000 soldiers to various war assignments

• Created and managed spreadsheets using the latest Microsoft software (Excel, Word,

Access, and Outlook) in order to track mission requirements for over 50,000 mobilizing

and demobilizing troops

• Assisted staff members in meeting deadlines and followed up to ensure proper action

and a timely response

• Attended meetings and training sessions relative to scheduling and event planning with

supervisor and high ranking officers on a daily basis to ensure timely action being taken

to meet approaching deadlines

• Responsible for training newly assigned personnel in administrative & office duties in

order to obtain effective mission accomplishment at the unit level.

Supply Clerk Duties:

• Administer, supervise, and perform advanced secretarial functions, to include: typing,

correspondence, and filing, switchboard, and data entry.

• Held key position for the operation and inventory of unit supplies.

• Responsible for daily operations of accounting, bookkeeping, and unit reports.

• Independently operated forklift to ensure proper loading and unloading of warehouse

stock

• Oversaw, trained, and instituted a system of procedures to routinely locate and catalog

stock.

November 2006-June 2008 Southwest Border Mission (OJS) Yuma, AZ

Entry Identification Team (EIT) Duties:

• Maintain control of international boundaries

• Stem the flow of illegal immigrants into this country

• Accompanies the Border Patrol as extra ears and eyes for illegal immigrants

• Maintain daily records of activities occurring in certain sectors of the border

• Report any illegal activities such as drug smuggling and illegal entries of immigrants

• Maintain visuals of immigrants using low-level camera television systems and ground

sensors

December 2004-March 2005 ADSW Recruiting Assistant Ahoskie,

NC

Recruiting Assistant Duties:

• Maintain contact with the new recruit and provide encouragement to reinforce the

recruit's decision to join the Guard

• Involve the new recruit in Physical Training to successfully prepare them for Basic

Combat Training

• Ask the new recruit if they have friends, family or acquaintances who might be

interested in joining the Guard

• Provide support and information to the new recruit and/or their family about the benefits

and opportunities in the Guard

• Contact the new recruit's Recruit Sustainment Program coordinator and confirm that he

or she is fully engaged and being properly cared for in the RSP

• Take the new recruit to the first RSP drill if it does not conflict with any other required

drill performance as RA duties cannot be done while in drill status

• Keep an accurate filing system to in order to retrieve and administer information

• Answer phones and make appointments for new recruits pertaining to the RSP

• Assist recruits to the appointments and to any other designation

• Mentor them on life as a Soldier in the Guard

CIVILIAN EXPERIENCE HIGHLIGHTS

April 2009-Current Department of Defense

Raleigh, NC

Accounting Technician

• Insures that all routine obligation actions are processed accurately and in a timely

manner.

• Post obligations and de-obligations to the correct accounts

• Pull and research contracts.

• Liquidates billed obligations.

• Research current and historical information to develop and/or explain accounting data.

• Performs oversight of obligation and disbursement data to ensure accuracy of

accounting records.

• Ensures that all disbursements are processed accurately and within established

guidelines and deadlines.

• Recognizes transactions that may be violations of USC 1715 or are suspected Fraud,

Waste, and Abuse

• Process Payroll files (Military & IDT) in a timely matter (1-2 business days or by month

end cut off)

• Maintains a Transactions for Others (TFO)/Transactions by Others (TBO) and compiles

information on a monthly basis for reporting to DFAS.

• Conduct PM reviews - analyze and evaluate data to conduct a variety of fiscal

reconciliations, reviews and account adjustments.

• Reconcile accounting and budget data with Program Managers & USPFO Budget Officer

• Uses an extensive body of accounting knowledge, procedures, techniques and

understands the total accounting system and operations to assist Program

Managers/Budget Analysts to resolve issues and/or prevent accounting errors.

• Use initiative to guide and inform individuals, who are skeptical or uncooperative in

order to provide information, take corrective action and provide findings to comply with

established laws and regulations.

• Coordinate with other sections to ensure accuracy of interface with the automated

accounting system.

• Courteously communicates, coordinates and cooperates with peers/superiors and

state/NGB staffs and units/subunits/individuals.

March 2005-November 2006 Employment Services Inc.

Portsmouth, VA

Collections Specialist

• Performed clerical and administrative functions, including answering a multi line phone

system with inbound and outbound calling, screening and relaying messages to the

supervisor and manager

• Prepared spreadsheets to organize personal information about clients, times of

meetings and locations

• Established payment arrangements to resolve the balance on the account

• Notated information into computer system using Microsoft software (Excel and Word)

• Write reports on daily basis to keep an accuracy of updated accounts and loan

processed and approved to ensure accurate commission

• Sent copies of important information to clients for responses of updated information

through FEDEX

• Confers with lenders or creditors to recommend alternatives in handling specific account

problems investigates and analyzes personal financial position of recipients and

recommend percentage of payment by recipients

• Determines methods for securing default payments

• Written communication and personal contact in order to determine the reason for

nonpayment or slow payment of accounts

• Extension agreements and/or lowering payments as may be appropriate

• Experience with charge- off accounts, judgments and repossessions, foreclosures,

garnishments, knowledge of military judgments, reading of a les, contacted DFAS to

locate and check status of person in military

• Work late nights to meet required deadlines and every other Saturdays to meet quotas

Computer Proficiency: Typing Speed of 55 WPM, Intermediate-Advanced computer skills,

Minor Troubleshooting skills. Proficient in: MS Office, Internet Savvy.

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