Customer Service Sales
Resume:
Courtney Michelle Overall
**** ******* **. #**-* Marietta, GA 30062
*************@***.***
Summary
A recent college graduate ready to exhibit my proven leadership,
organizational, and customer service skills along with proficiency in
accounting in a professional setting. Certified in Training for
Intervention Procedures (TIPS) and Cardiopulmonary Resuscitation and
Automated External Defibrillator (CPR/AED).
Education
Grand Valley State University, Allendale, MI August 2007-
December 2011
Bachelors of Science in Biomedical Science
Work Experience
Aerotek - Quicken Loans (Title Source, Inc.) February 2013 -
October 2013
Closing Processor
. Work hand in hand with Chase Retail sites to produce a high volume of
HUD and closing documents for refinances
. Completing all tasks in a timely and professional manner
. Ensuring that the title company and lender requirements are met
. Communicating with Chase (client), customer, and signing agent to
guarantee all information is comprehensive at the closing table
. Illustrating and living by the 19 ISMs provided by the Quicken Loans
Family of Companies
Snelling Staffing Services - Trott&Trott, P.C. April 2012 -
December 2012
Post Sales Processor
. Assist with providing necessary documentation for conveyance of HUD
files during the foreclose process
. Send original warranty deeds to title companies.
. Complete invoice packages
. Special projects that involve using organizational skills and
demonstrating tenacity
Grand Valley State University December
2009 - December 2011
Kirkhof Center Building Manager
. Oversaw and monitored the building in the absence of full-time staff
employees
. Supervised and delegated tasks to ancillary staff of 10 employees of
. Trained to respond to crises, maintenance needs, and client concerns
. Performed administrative duties, including the allocation of state-of-
the-art audio/visual equipment for clients on and off-campus
. Directed special projects such as arranging building counts in an
excel spreadsheet
. Designed equipment training manual for more than a dozen new employees
Macy's Inc.
June 2009 - January 2010
Sales Associate
. Exhibited accounting skills to provide faster service on register
systems
. Assisted customers with their shopping needs through friendly,
attentive service
. Received store incentives for reaching and exceeding projected sales
goal
Lane Bryant June 2008 - August 2008
Sales Representative
. Build trust, value others, communicate effectively, drive execution,
foster innovation, focus on the customer, solve problems creatively
and demonstrate high integrity.
. Promoted products and guided customers
Michigan State Housing Development Authority August 2005 - August
2007
Clerical Assistant
. Organized and maintained Section 8 Housing applicants' files
. Initiated follow-up correspondence with Section 8 Housing applicants
Leadership and Volunteer Experience
Title Source, Inc. (Chase Retail Team Cultural Ambassador) Delta Sigma
Theta, Sorority, Inc. - Detroit Alumnae Chapter (Active committee member of
Homeless and Community Outreach Committee), Voices of Grand Valley State
University (President); Delta Sigma Theta Sorority, Inc. - Lambda Pi
Chapter (Vice President, Domestic/Sexual Violence Chair); Barnes Family
(Community Relations Specialist and Sergeant at Arms), Pre-Med Club
(Member); Kent County Habitat for Humanity, and Women's Issues Volunteer
Corps at Grand Valley State University.
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