Project Manager

ARLETHA "DENISE" ROBINSON

**** ******** ****** *********, ** 22033

Mobile: 803-***-****

******.**********@*****.***

Seasoned professional with over 10 years of government and public services

experience working in highly complex environments. Served as a consultant

to numerous commercial and Federal organizations in the areas of IT

operations, systems integration and requirements development. A data

warehousing and business intelligence professional with advanced knowledge

and expertise in database and data warehouse development, ETL development,

business intelligence, software/application development, web development,

business/systems analysis, requirements gathering, testing, performance

measurement, training, and process analysis.. Excellent communication,

facilitation, training, and problem-solving skills, ability to convey

complex technical concepts to users and colleagues of all levels. Team

player and strives to provide value to the client organization. Technical

Skills: Telelogic DODAF System Architecture, Enterprise Resource Planning

(ERP), Version One Agile-Scrum, Methodology, Crystal Reports, Maximo,

PeopleSoft v.9.0 HRMS (federal), HP Openview, Oracle Financials 11i,

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, Project),

MS SQL Scripts & SQL Server 2008

Grant Thornton, LLP GPS (Government Public Sector) October 2011 to

September 2012

Senior HCM Consultant

Supporting the Human Capital division at the United States Patent and

Trademark Office (USPTO), Office of the Chief Information Officer

(OCIO).

Current team led working on human capital and business process

reengineering effort at the United States Patent and Trademark Office.

Shaping the opm.gov jobs assessment project implementation strategy,

project plan and facilitates working sessions to document the

technical skills "as is" state of the OCIO's workforce.

Key member of the Monster Hiring Management Project (MHM) team that

will overhaul OCIO's job questions and answers assessment plan.

Created the assessment tool and engagement with OCIO senior management

led to the success of this effort.

Responsible for developing and implementing the creation of job

questions i.e.: Working in the DOD Federal HRMS PS Shop. Data mapping

for "Specialized and technical experience" for "all" new vacancy

announcement within the OPM guidelines.

Eliminating the high volume of sourced candidates per vacancy

announcement.

Developing a new job questionnaire that is specialized in over 60 new

requirements and building a data repository to house these

announcements for future use.

Work on implementation team to help them build out FSDs, BRDs and

other workflow documentation to federal client as needed for

deliverable schedules.

Provides documentation and job analysis of "as is" and "to be"

processes to aide in the introduction of qualified into specific

specialized areas such as GS2210 (Information Technology-DBA)-Database

Administration.

Building a Best Practice Guide for new classifications supporting the

annual 2012 OCIO Survey: responsible for analyzing data trends and

compiling reports.

Wells Fargo Bank, N.A International Technology Grp May 2011 to

September 2011

Senior Business Consultant 6

. Performed data maintenance, research and exception reporting for the

Product Detail Support Group, responsible for the consolidated list of

securities traded.

. She was responsible for monitoring and ensuring accurate and timely

completion of QC tasks and AGILE backlog items.

. Provided system support Trading System users by fielding questions

concerning setup procedures, transmittal issues, and error messages.

Built, reviewed and updated inventories in the consolidated database,

Phase 3/General Ledger Reconciliation systems, and the Arts funding

system.

. Continually reviewed specific data related to security types and

subtypes to maintain the utmost integrity of product records

. Built weblogic using WBM version 5.0 to design and construct different

business process modules within use cases.

. Worked to plan and lead functional team in upgrade of information

systems applications and networks.

. Lead teams in JAD sessions in the pre-planning needed for the upgrade

lead in performing fit gap on current configuration and utilization of

HRMS.

. Coordinated merger or consolidation efforts on behalf of Shared

Services when participating in corporate initiatives.

. Analyzed and documented user requirements and built the FSD

(Functional Systems Document) for various project initiatives.

. Wrote test scripts and VB scripting test cases for quality assurance

checks and finance filters.

. Wrote stored procedure logs to enhance the testing datasets and sql

queries.

. Reviewed technical specifications, test solutions, document production

processes and trained production groups.

. Assisted with the development of policy and strategy. Solicited and

advised Shared Services production groups on alternatives to target

business needs and opportunities.

Hewlett Packard Info Services Jan

2011 to May 2011

Senior Business Analyst/ Change Analyst

. Worked on five separate projects tied into a mass production system

overhaul program.

. Gathered application requirements from users and subject matter

experts, and prioritized required features.

. Translated business requirements into detailed functional

specifications as input to design and development.

. Created Business Requirements Documents (BRDs) and presented them to

stakeholders for approval. Provided technical details and impacts of

requirements and created logical table structures to support the

requirements.

. Provided interactions with JAD Sessions, Kaizen meetings, Stakeholder

meetings etc. for process improvement and BRDs. provided support to

the test team by creating high-level test scenarios, reviewed detailed

test scripts and analyzed problem reports.

. Tracked issues and logged reports in the database for the Development

team to ensure client deliverables were met.

. Built various FSD(Functional Spec Documents) and performed GAP

Analysis for client reviews and project charter requests

. Analyzed business data models and provided feedback to clients on

variances, contingencies and best case solutions or alternatives.

. Updated workflow system and provided updates to generated reports

using Crystal Reports.

. Provided project cost analysis in the areas of program / project

metrics analysis, team communication, resource planning, risk

analysis, report generation, and documentation control.

LASH Group Pharmaceuticals May 2010-Dec

2010

Senior Business Analyst 4

. Gathered application requirements from users and subject matter

experts, and prioritized required features to possibly contain scope.

. Created Business Requirements Documents, for review and approval from

responsible parties.

. Translated business requirements into detailed functional

specifications as input to design and development.

. Lead various JAD (Joint Application Design) Sessions and

correspondence meetings with the various IT user groups.

. Worked with client and operations teams to complete new Service

Requests (SR), and Change Requests (CR) to move them through live

environment.

. Used WBM to enhance tasks, human requirements, and to improve upon the

Framework datasets and nodes within the testing environment.

. Provided support to the test team by creating high-level test

scenarios, reviewed detailed test scripts, and analyzed problem

reports.

. Working with Visio and IBMs Web sphere Business Process modeler to

enhance requirements graphics and to build out test scripts more

effectively.

. Oversaw creation and enhancements to interfaces and web front end as

deemed necessary by client business requirements.

. Maintained frequent communication with client teams regarding project

deliverables and to gauge completion of pending projects. Ensured

existing documentation is kept up to date as requirements changed.

. Performed full life cycle software development in an AGILE environment

and provided enhancements to various models.

. Provided client updates and status reports on various implementations

or test and production issues

IT DataServices LLC

March 2009-January 2010

Senior Business Analyst/ Change Mgr. 4

. Ensured project teams kept on schedule and under budget within the

constraints of the project.

. Conducted status review meeting weekly with business partner and

project manager during testing to report status and defect analysis.

. Effectively communicated with contract lead and team members to

provide excellent support and feedback when deliverables were due.

. Tracked deliverables for implementation and performed other change

management duties as required. Including but not limited to leading

meeting with stakeholders to discuss short falls or budget restraints.

. Maintained and tracked project deliverables as well as budgeting

issues in regards to technology configuration costs and additional

resource gathering.

. Coordinated all change efforts and document them using MS Project

Server and post them to the SharePoint folder for global viewing.

. Devised workflow plans (Pegasus) to meet aggressive timelines and

successfully implement development concurrently with testing.

. Produced documentation and trained users on MS Visio process flows and

user scenarios.

. Helped manage Lombardi BPM processes, interactions and documents

needed to resolve project issues.

Ingersoll Rand Corp

April 2008 to October 2008

Senior PS Consultant

. Acted as business liaison for PeopleSoft HRMS systems integration and

Oracle Financials; navigate through Discovery process and map systems

requirements taken from the user community.

. Reviewed and edited requirements, specifications, business processes

and recommendations related to proposed solution.

. Participated in Sprint sessions and requirement forecasting meetings

with Mangers, Developers and System teams.

. Provided excellent communication skills with the ability to express

business and technical concepts both verbally and in writing

. Researched and investigated all payment activity into one system.

. Standardized work sessions for driving out and prioritizing business

requirements across projects to reduce dependencies and risks between

projects.

. Created project plans and manage timelines for Oracle and Network

initiatives.

. Developed requirement through data mapping requirements application.

. Incorporated six sigma best practices to help drive out their

processes and scoped out high-level and low-level design for second

interactions of their retirements and human resource

module(GEAC)application and assisted development team in testing and

deployment using MS Access.

. Responsible for gathering business requirements, generating BRD's and

writing technical documents in Oracle.

Planet Information Tech-Wachovia September

2007 to April 2008

Senior Business Analyst 3

. Worked on Implementation team for SEC (Security and Exchange) Division

in project tracking and tasking.

. Responsible for ensuring project teams kept on schedule and under

budget within the constraints of the project.

. Participated in the JAD Sessions and correspondence meetings with the

various IT user groups.

. Coordinated with the security and exchange change manager on all

updates related to relocation process of team moving from Charlotte

office to Richmond VA location.

. Facilitated start-up tasks and constraints of relocation process with

Change Manager

. Provided document control for all change management requirements and

deliverables per Wachovia protocols.

. Worked with various levels of the project such as product vision,

product road map or progress, release plan, sprint plan or iteration

where we defined featured functionality of the product.

. Drove out process requirements, revised project plans and posted

changes to SharePoint folders for viewing by all Program Managers

responsible for SEC Division.

BearingPoint Consulting Grp

June 2005 to July 2007

1) Solutions Product Consultant- Summit New Jersey- Public Sector

. Conducted POC of Oracle R/12 modules and user compliances on Oracle

Financials for Life Sciences Customer- Purchase orders, Trade Mgmt

Modules.

. Converted legacy employee data over from various conversions (excel

and access) *Conducted test scenarios to see what was measurable (data

conversions).

. Analyzed business requirements for each submenu within Oracle

Financials Suite

. Provided functional support and assist with training users on new

platform modules

. Created differential shifts, shift policies and calculate the labor

costs for various scenarios

. Ensured the users are familiar with module as conversions and upgrades

become available

. Provided POC(Proof on concept) on other modules that are affected by (

AR/AP/GL)

. Acted as primary Point of Contact (POC) and Subject Matter Expert

(SME) in multiple systems conversions and upgrades across the

Enterprise, including Oracle Financials Document and Visio.

. Provided technical writing solutions consulting and business

requirements analysis for campaign execution and tracking, as well as

channel integration of Business Intelligence / organization-wide

Business Analytics (BI) in the areas of HRMS (PeopleSoft), and ERP.

2) Senior Systems Engineer (MPT&E)-Norfolk, VA/Millington TN-Dept of

Defense

. Completed system implementation for the SECNAV Development MPT&E

(Manpower, Personnel, Training and Education) team based out of Naval

Base in Millington TN.

. Incorporated DODAF/DOORS process to develop enterprise architecture

diagrams using tools for data manipulations and analysis of

deliverables.

. Processed OLAP conversions using data migration fields and SQL

Queries.

. Developed dashboards and templates for analysis and manipulation of

project tasks (As is) and the (To be) process.

. Created User Defined Roles for users to support dashboard views in the

DODAF Systems Architecture Environment (SAE).

. Conducted testing on data modeling views, using comparison charts

(PERT) and WBS for BPMN through presentations, spreadsheets, and

project plans.

. Developed new modules using System Integration (SI) for the conversion

of legacy data to Operational Views (OV-5's and OV-7) for better

management and tracked of processes.

. Incorporated SV-7(System Views) process into OV5 (Operational Views)

organizational charts defined in a clear case format.

3) Senior Management Analyst- Crystal City, DC- Department of Air Force

(SFIS) Finance

. Controlled change management functions and built out processes to

track Users roles and permissions.

. Directed and instructed presentations on a bi-weekly basis using

PowerPoint, Excel and Visio to communicate the streamline processes of

SA to Program Liaison for Department of Air Force Lead.

. Used SDLC and Six Sigma methodologies to perform data migration and

data mapping for existing technology to new and/or acquired

environments for both in-house applications and SAAS business tools.

. Conducted data mapping, creating user defined fields, technology

integrations, as well as user configurations/ customizations such as

purchased and/or ad-hoc reporting tools or user interface.

. Provided consulting services to ensure IT adheres to the broader

vision of the

. Worked on all enterprise level platforms and was the go to person for

stakeholder meetings and presentations.

Federal GS Consultant DC Metro Area 2001-2005

Defense Information Systems Agency (DISA) June

2004 to June 2005

Senior Business Analyst/Program Analyst 3

. Planned and provided new process procedures for Software improvements

for newly assigned analyst within the Government services

arena(Oracle/PeopleSoft/SAP)

. Worked as implementation planner for project team on various

government projects(PeopleSoft e-recruit/self-service trials version

8(federal sector); led group of three junior analysts on various

vendor and customer accounts dealt with financial applications that

were running on a SQL platform

. PeopleSoft HRMS Self Service and e-recruit, modules towards

implementing a new method for users and new employees to elect their

benefits, retirement and other e-features.

. Developed action plan to correct deficiencies within scope of

requirement; developed and maintained documentation regarding system

functionality

. Documented all issues and resolutions using Six Sigma matrix platforms

Department of Navy-Civilian OPM

June 2003 to June 2004

GS 0343-08/Project Business Analyst

. Worked, as a Junior PM for the Business Performance Office (BPO)

responsible for R&D and BRAC project (Base Realignment Assessment

Center).

. Conducted, and implemented Base Performance Reports for base efficiencies

and testing

. Provided competent financial and resource management functional guidance

to complex business systems integration challenges

. Provided project tracking using Project Server 2000; updated and revised

project deliverables based upon project timelines and constraints.

. Worked on improving various software implementations for civilian

employees coming to work for Department of Defense by using PeopleSoft

(federal) PDS (Personnel database systems to improve on processing new

hires.

. Migrated junior analyst into Six sigma practices for Federal sector and

Dodd 5000.1 regulations)

. Attended meetings throughout DC Metro area for project tracking and

rationale(s) per Federal guidelines.

Department Of Homeland Security (DHS) June 2002 to

June 2003

GS 0343-08/Project Business Analyst

. Led cross-functional team through business requirement gathering for

analysis, design, and implementation of a PeopleSoft enterprise portal

for HR employee and manager self-service

. Worked on the FEMA Readiness Program as their liaison for project

tracking and submittal processor

. Processed Financial statements, and help improve money move processes and

work flows

. Served as the project support team lead for the deployment of the

PeopleSoft Federal 8.0 for reporting workflow and requisition

documentation.

. Implemented upgrades to current HR PeopleSoft personnel software modules.

. Forecast project costs and assessments for R&D (Research and Development)

of HAZMAT operations for FEMA mgt.

Defense Threat Reduction Agency (DTRA) May

2001 to June 2002

GS 0343-08/Project Business Analyst

. Responsible for financial and business aspects of procurements process

from start to finish; managed all aspects of the budget related to

financial/ personnel systems

. Lead efforts in creating business requirements for automation of manual

accounting processes for Commercial Accounts Program

. Provided functional requirements and analysis on PeopleSoft HRMS

(Federal) and Financials on new services for DTRA-Fort Belvoir test

trials.

. Prepared all information related to requirement processing for the

official public announcement by the Enterprise Allocation Board and

Performance, Analysis and Evaluation Office, such as Investment Review

Board and Joint Review Board hearings

. Created Business and Functional requirement gathering documents per

Government SOP

Education

B.S., Information Technology, University of Phoenix, 2010

Training and Certification

ITIL Certified v.1

Certified Six Sigma Green Belt

DODAF/BPMN Systems Architecture (DOORS)

Coursework in Oracle Financial 11i

Logistics Management

Various Defense Acquisition Courses (DOD)

MILITARY EXPERIENCE

Department of the US Air Force December 1996 to April

2001

Active Duty-Personnel Journeyman/Manpower Pentagon,

Washington DC

Honorable Discharge

. Approved Retirement and Separation information and support for over 6,700

military personnel assigned to over 456 Organizations within the Pentagon

using the DEERS (Dependent Enrollment Eligibility Registration System).

. Counseled members on procedures and application process governing

military retirements and separations.

. Maintained over 350 completed and processed applications within the

Personnel Database Systems (PDS) an Air Force Program.

. Processed all short notice, disability, Higher Tenure, exception to

policy retirements with 100% accountability within minimum process time

monthly.

. Provided out-processing briefings to approximately 230 approved

retirements monthly (i.e.: Scheduling, amending, reporting and recording

all actions prior to retirement date.)

. Updated and process Certificate of Discharge and input information

governing and pertaining to a members discharge from military service the

DDForm 214.

. Processed and issued all retirement and separation orders using both

DEERS and PDS Systems were updated to ensure accuracy when transitioning

out of service.

. Established a Date of Separation (DOS) for members separating from the US

Air Force

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