Customer Service Administrative Assistant
Resume:
KATHY MCENTUSH
COLD SPRING, KY 41076
EMAIL ADDRESS: *************@*****.***
Professional Profile:
I am a mature, dedicated professional demonstrating high ethics,
competence, skill and years of experience. I am goal-oriented, employing
strong organizational skills and attention to detail. Honorable in the
processing of all confidential matters and very capable of handling
multiple tasks by priority and efficiently.
Qualifications:
Microsoft Office and Word, Excel, Outlook, data entry skills both alpha and
numeric, planning and organizational skills, coordinating and scheduling
appointments and meetings, great attention to detail and proofreading
skills, time management skills, supply ordering, customer relations,
account maintenance, oral and written communication skills, handling
confidential matters and documents. Experienced in several different
filing systems, record retention, document preparation, document retrieval,
researching using microfiche tapes, slides, etc. faxing documents, emailing
and scanning documents.
March 2011 -September 2011- TGW, International - Administrative Assistant-
Entering sales orders and purchase orders, drafting credit reference
letters, opening new accounts for customers, and answering phones.
August 2009 - October 2009- J.P. Morgan Chase (through Aerotek Temp.
Agency)
Office Assistant- Copying, filing, scanning and faxing documents. Using
microfische and other research applications to retrieve documents for
customers and other departments. Data entry inputting accounts, making
corrections and changes to accounts, and problem resolution for accounts.
March 2005- October 2008- Fidelity Investments (through temp agency
Veritude, LLC)
Administrative Assistant, Mass Mail Department- Regeneration and
recreation of all mutilated mail including statements, confirms, and
checks. Responsible for processing all information into different software
applications to get them recreated and/or regenerated through all of the
different departments and then mailed out. Heavy data entry and excel
spreadsheet use. Correspondence through email and different systems with
Business Partners and groups for check regeneration. Filing, record
retention, filing projects, document retrieval, faxing, copying and
coordinating filing systems.
December 2004-January 2005- Paycor, Inc. (through temp agency Accountants
to You)-Administrative Accounting Assistant
Data entry, updating and changing customer accounts, receiving checks and
processing bank deposits, processing all checks on excel spreadsheets,
setting up new accounts, processing and distributing all mail. Filing,
record retention, filing projects, scanning and emailing of documents.
May 2004- September 2004- The Invisible Fence Company- Customer Service
Rep.
Customer service calls, scheduling appointments for service and
installation of Invisible Fencing systems. Data entry for prospective
customers and existing customers. Selling retail products, processing
payments, invoicing, incoming and outgoing mail and all faxes processed.
Filing, record retention, document retrieval and preparation.
September 2003- May 2004 - Fidelity Investments (through Veritude temp.
Agency) - Customer Service Associate.
Data processing of all new accounts, maintenance items for existing
accounts, client request done through email or phone, adding and deleting
account features and changes and deletions to accounts. Faxing and filing
of documents and record retention.
July 1994-October 2002- Hilliard Lyons, Inc. - Administrative Assistant,
Receptionist, Sales and Client Assistant, Cashier and File Clerk.
November 1989- July 1994- Cincinnati Central Credit Union- Secretary to the
Vice President of Credit and Collection Department.
1985-1989-Ohio Casualty Insurance Co.
1984-1985-Frisch's
1984-Tia's Hair Designs
1984-Glemby Hair Salon
1982-1983-McDonald's
1982-The Wayside Inn
1981-1982-Ponderosa Steak House
Education: Graduated 1983 from Campbell County High School, Alexandria,
Kentucky
Business Administration
Professional/Personal References:
Ross Murphy
33 Holly Lane
Ft. Thomas, KY 41075
James Denny
201 Fairview Drive
Latonia, KY 41015
Cara Harms
13 Morris
Florence, KY 41042
Contact this candidate