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Customer Service Manager

Location:
Morgantown, WV, 26501
Posted:
November 24, 2012

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Resume:

OBJECTIVE:

To be efficient and effective to develop myself inside and outside

the organization, contributing to the fulfillment of the goals of the

institution as well as mine.

EDUCATION:

M.B.A. in Finance, Universidad Regiomontana

(01/2011 - Standby)

Diploma in Applied Statistics, UANL (SPSS, Eviews)

(01/2011 - 10/2011)

Bachelor's Degree in Economics, Universidad Regiomontana

(01/2006 - 12/2009)

EXPERIENCE:

Work:

Strategic Analyst (Binbit Mexico)

(09/2011 - 03/2012)

-Analyze each virtual product to find when and where to invest.

-Forecast the demand of each product.

-Support the Country Manager and Product Manager.

-Calculate the marginal cost, marginal profit and the breakeven

point.

(Software: Excel, Access, SQL, MicroStrategy, Outlook)

Compensation and Benefits Specialist (AutoZone Mexico)

(12/2010 - 06/2011)

-Calculate the variable compensation in a weekly basis.

-Calculate the turnover and other human resources indicators.

-Compare and study the C & B Market (Antad, Hewitt, and Towers

Watson)

-Support the AutoZoners with useful information about their benefits.

(Software: MS Visio, Excel, Power Point, SQL, Lotus, Outlook)

Internships:

Writer Assistant (Research Center of the University Regiomontana)

(09/2009 - 12/2009)

-Research actual information about the economic market.

(World Bank, IMF, DoingBusiness, UN)

-Analyze data to obtain conclusions.

Price Analyst (Transportes Tamaulipas, Grupo Senda)

(05/2009 - 08/2009)

-Forecast the demand of the tickets for each route.

-Analyze charts and statistical data.

-Propose new prices based on research

(Software: Excel, Cognos, Eviews)

Economic Analyst (INEGI-Mexico)

(01/2009 - 04/2009)

-Calculate the GDP of each state.

-Research and collect data for each state.

-Forecast GDP, and other economic variables.

(Software: SPSS, Excel, Minitab)

Economic Analyst (Banxico [Central Bank of Mexico])

(05/2008 - 10/2008)

-Calculate the GDP of each sector (e.g. Industry, Agriculture, etc.)

-Calculate the GDP Growth %.

-Measure the Consumer Price Index

(Software: Eviews, Excel)

Extracurricular Activities:

Spanish and Statistics Tutor

(08/2012 - Present)

South Texas Health System (McAllen Medical Center) Volunteer

(06/2010 - 09/2010)

Math, Statistics and Economics Tutor

(01/2009 - 12/2009)

Caritas and Red Cross - Social Service (Mexico)

(05/2008 - 12/2008)

International Students Organization, (North San Jacinto)

(02/2008 - 04/2008)

Other Jobs and Activities:

Night Staff Desk Manager: (08/2012

- Present)

- Managed a West Virginia University residence hall from 12am to 8am.

- Supervised a staff of approximately five student workers

- Enforced WVU residence hall policies

(Software: Novell GroupWise)

Janitor (WVU - Campus Service Worker) (04/2012

- 07/2012)

Research Assistant (Volunteer -WVU - Ph.D. Dongwoo Yoo)

(April - 2012)

Crew Trainer, McDonalds (McAllen)

(06/2010 - 11/2010)

Customer Service (Event PROMEXICO)

(February - 2009)

Administrative Assistant, Law Office of Manuel Solis (Houston, TX)

(01/2008 - 03/2008)

Theater play (08/2006

-12/2007)

Analyst Assistan Internship,

Ministry of Economy, Services to the Industry Department

(04/2007 - 07/2007

Accounting Analyst & Customer Service (Klip Papeler a)

(01/2006 - 03/2007)

Assistant in the Certification of (CACECA).

(Acreditation Board in the Education of Accounting and Management)

(04/2006 - 08/2006)



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